ServeCo Reviews 

Zero customer service. Filled a claim, immediately uploaded all the documentation they requested. That was two weeks ago, have heard nothing back. Returned the chair. They need to do better, they are a ‘zero serve’ company.

I would give a zero but not an option. They found a reason not to honor warranty and for a minor repair. I did contact the company at end of warranty period but within it. My furniture salesperson tried to intervene but they still denied any service.

I will never buy a furniture warranty again.

"This furniture insurance company appears to be quite focused on rejecting claims (surprise/surprise), regardless of the circumstances. It raises concerns about prioritizing profits over customer service — a pattern I’ve seen before. I’d like to advise others to proceed with caution when dealing with this so-called 'provider'.

Would give them zero if I could. They're unresponsive and send the same email and text that they're working on the claim over and over again. They don't answer the phone. Awful customer service

They make a claim super hard and ask for same information over and over again , 3 times for me
Looking for excuse not to cover
Product from Lazy Boy
The service contract is worthless
And so is company

Extremely disappointed with ServeCo's warranty service. I purchased a protection plan expecting coverage, but my claim was denied under a minor policy exclusion. It feels like they look for every loophole possible to avoid paying out or fixing the furniture. Do not waste your money on their protection plans."

We bought a chase lounge sofa back in April 26,from Woodstock furniture in meridian they offered the insurance on the couch from serv co for 50.00 we took it in May we had a Smoke hole in the chase lounge, I called y'all serv co for months sent y'all all the pictures you needed and I talked to one of the guys he said the chase lounge was delivered to Woodstock warehouse on July 4th, I called Woodstock and talked to someone and they did not send the new chase lounge cushion all I've received has been lies from serv co. This isn't right I will never buy any more furniture and put serv co insurance on it cause they do not honor there word that 50.00 was just wasted and they lie!!!
I will contact my lawyer....
This has been so stressful and upsetting.

I am appalled by the Lazy Boy salesperson who told me to wait to the end of the warranty to claim the damage and by SERVECO, who sells the extended warranties that hold the value of toilet paper.
The can't explain why the legs of my sofa fell off, though it sits in one place, but took over 3 months to tell me I don't qualify and cannot fix them

I thought LaZy Boy was a good brand, but the sofa has sagged and the legs fell off in less than 5 years, and the ServeCo warranty does not cover the damage at all

Disappointing, frustrating, not acting in good faith are the kindest descriptions I would give this company

#ServeCoSUCKS #NEVERBUYALAZYBOY #LAZYWORKERSWHODONTCAREABOUTCUSTOMERS

I don’t even want to give this company 1 star out of 5. They are a complete scam and completely unwilling to help you or work with you. I spent a LOT of money for a warranty they would do nothing for. Pathetic! I hope no one ever purchases a warranty with them!

If I could give this company a 1/2 star I would. We paid for their Total Protection Worry Free 5 year furniture warranty only to find 3 years later that it doesnt cover threads that are pulled, allowing the couch cushion to tear away from the seat back of the couch. According to them they cover burn holes from cigarettes but they dont cover broken or pulled stitching. Worse is Jennifer Furniture who we purchased the $7,000 couch from and who sold us this crappy plan. It should be called " Partial Protection Concern Required".

Bought a Joybird sofa & coverage. Made a claim on the Saturday of a holiday weekend after found dog'd peed the prior day. It's covered. But it get denied. My guess is there's auto denial

ServeCo's business model is to deny. It's all there - ambiguous contractual language, claims process where they don't ask for details, not adjusted for the item yr claiming on, no intelligence on the process, no appeal details etc.

Use claude to run thru policy, timeline, Joybird's own info so i can write something using their own terminology.

Claim was denied as "photos submitted showed cleaner damage". They never asked when & where I used the cleaner. The pee had soaked into the upholstery backing & foam inserts & there was no stain, so put some on the fabric's inside to c if it wld help. Cleaner type's what Joybird says is ok to use & it's pet smell not stain remover.

If it's the only coverage offered, then use Claude or some LLM b4 y even submit a claim. ServCo is guessing you'll panic, submit immediately & deny you til you give up. Just like private health insurance in the USA

They reviewed the photos and came up with a lame excuse for not repairing the rip in the recliner from lazy boy .do not buy this coverage it is a ripoff

It took more than 2 weeks to review my claim and then it was denied. They said "dirt from outside" wasn't listed on their list of valid claims. Give me a break. This company is worthless.
And then they send me a link to review their service and it's not secure. Clearly they are not interested in customer service or satisfaction.

Terrible company. Lazy boy couch just started peeling on just one foot rest. Took part into Lazy Boy and they said this should not happen and said to file a claim and gave me Servco contact. Call and just get claim number. Step 2 automated email with link to send pictures. No area for description. Automatic reply claim denied normal wear. Funny because it happened in the one nobody used but couldn’t explain that because you just take pictures and they say nope. My advice is when buying products ask who they use for warranties. If they Servco I don’t care how reputable the place is walk out immediately and go purchase somewhere else.

My experience with ServeCo's claims process has been extremely disappointing and, in my opinion, unprofessional.

I submitted a claim involving two accidental incidents covered under my furniture protection plan: an accidental nail polish spill and puncture damage to a sofa cushion that occurred during a single play session involving my child.

What frustrated me most was not simply that my claim was denied—it was how the claim was handled.

Throughout the review process, I received multiple different explanations for the denial. The claim was initially questioned based on accumulation-related concerns. Later communications referred to corrosive liquid damage, pet damage (which ServeCo later admitted was incorrect), damage allegedly inconsistent with toy-related damage, and finally misuse/improper use.

After months of emails, phone calls, escalations, a supervisory review, a leadership review, a BBB complaint, a complaint to Alberta Consumer Investigations Unit, and even a formal pre-litigation demand letter, I still never received a clear contractual explanation addressing the key issue I repeatedly raised.

The Protection Plan expressly lists punctures as a covered type of accidental damage. However, when I asked ServeCo to identify the specific wording explaining why my reported puncture damage was excluded as "misuse," no explanation based on the contract was provided. Instead, I simply received the response:

"We will not be moving further with services."

I consistently explained that the puncture damage occurred during one accidental play session involving my child and his friend. Despite this, ServeCo continued to characterize the damage as something that "could not reasonably have occurred unnoticed" or implied that it reflected misuse, without explaining how that conclusion was reached under the wording of the Protection Plan.

I also found the claims process to be one-sided. As the customer, I was repeatedly asked to provide explanations, photographs, and additional information. However, when I requested detailed explanations supporting ServeCo's interpretation of the contract, those questions remained unanswered.
Do not go with this Company for your furniture insurance. I don't know why such big retailers work with Serveco for furniture insurance.

Just as other experiences, mine was not any better. Poor choice of selection for a couch in terms of quality right from the beginning.
Will not shop with them anymore and learned my lesson.
Incidental stains from hot glue are not covered incidental rips are still not covered.
They will find a reason to reject a claim!

Not worth the money. Saleperson through Laz-Boy specified that some pet damage (like accidents) would be covered though warranty, come to find out that pet damage is excluded.

Don't bother buying the extended warranty. It is a waste of money. They will definitely find a way to deny the claim. Save your money and keep it to buy another recliner when this one breaks.

I had the VIP warranty and the back of my couch broke and you can see the wood that is broken hanging down. I was honest and explained my 5 year old grandson climbed over the back and the couch broke and they explained it would not be covered but if someone pee or got sick on it that would be covered. So if you put a claim in make sure to lie and just explain it broke because someone sat on it and it broke. If your honest they deny all other claims even with VIP warranty. Its a fraud.

If I could do a zero I would. This company will do anything to avoid honoring a warranty claim. This reflects poorly back on the company you purchase the furniture from. I had to put a lower review on the store I purchased the bed from because of the company that handles the warranty service and purchase a separate warranty through them so more money paid than I needed to spend.

The bed frame was had a defect. You cannot call this company for service. Only fill out a form and then deal with emails. It takes at least 24 hours to receive a response. And each time they ask for photos. The same photos which I sent each time. They need to “see” the problem but the problem
Was the adjustable base did not work. A photo will not show that. After a week of no action I finally had to buy a new base and file a complaint with BBB. Eventually they reimbursed me for half the cost of the new base. Horrible company.