ServiceM8 Reviews 

This is by far the BEST field service management app I’ve ever used.
They thought of almost everything you could possibly need, and you can really tell that the platform has been developed based on feedback from thousands of current and previous customers. And it genuinely fits the Australian working environment and business culture. Also the tech support is absolutely fantastic. I had my questions answered within a day. Special shout-out to Chris who has been incredibly patient with all my big and small questions. He explains things in a way that I can actually understand, really appreciate. Big thanks to Chris and the entire ServiceM8 team.

Great after care service. Quick and responseive support staff.

App is very user friendly, great guides to get you out of trouble and learn how to utilise the program effectively.

Apple functionality is fantastic, however the android version needs a little bit of love.

McReaddie plumbers. Fabulous service and price. Had a return visit after tap was ordered. Dealt with 3 different Trades. Justin, Connor and Milly.(great to see a female getting into it) They were extremely clean in appearance and their workings.
Great manners and so helpful.
Would recommend highly.
Lynda Chandler

User of Service M8 for 4 years now. Highly recommended platform for tradies. Very easy to use, and it keeps your life easier by sending reminders, quotes, and confirmations to clients. All is embedded in the platform. Populate it once and start using it forever. If you want to shift/ develop your business, Service M8 is surely the best option.

Best thing to happen to my business.

I used this app prior to starting my own for a few years, then started Theo's Plumbing Solutions without a JMS, thinking I couldn't afford the service.

Here is some advice, you can afford it, no matter the cost, they have packages tailored to you and your needs, the more time you put into Servicem8, the more you will get back. I cannot recommend it enough for small business. In my personal experience.

We tried a few different cloud software solutions for managing our business as we had outgrown our previous methods for managing. ServiceM8 was the obvious choice after demo’ing a few options. Not only is it cost effective but it is so intuitive to use. There are many partners to get you up and running, but we didn’t need one, we did it all in house using the online guides and training of which there are plenty. The AI writer for emails and Invocies etc is a game changer.

Not impressed with you guys, essentially everything I have ever suggested or requested has been rejected. This demonstrates to me that it is simply "your way or the highway". Improvements are not something you are interested in, unless it suits you.

To be honest, I really don't feel like paying for your subscription.... Your should also change your signature from "Customer Support" to "Customer Disdain". It would be much more appropriate & it suits you....

Tech worked hastily with time being the greatest priority.
Preparation prior to installation, poor.
Re-assembly hasty and would have been unacceptable if I had not assisted on two occasions.
Tech left with possibly having caused a leak at the machine hot water hose fitting.
I am waiting to hear fro,ServiceM8 to see if we can discuss for a positive outcome

Very good software with great features. Love the big updates.

Fantastic job management software. Transformed our business

Servicem8 is a scam.
There are some pros, but when it comes to billing and support, terrible.
There is other software that does exactly the same thing and better pricing with more features.
You only get to use all the features if you pay the premium prices of use.
They scam you one way or another. Be careful or you will be back charged hundreds of dollars like I was.
I used 4+ years spending thousands with this software and now after being unfairly billed for a service I did not use I will be cancelling and changing.
Cheers

Account suspended for "spamming" I was accused
of spamming emails/text.
Which I have not done!!! I run a legit bussiness !!!!!

Support said they would look into this issue. That was over four days ago.
At the momnent, I cannot send reports to customers and has hurt my bussiness.

If you are looking for a new platform with support that helps quick, I would ADVOID this one.

Not impressed at all. Lost a customer !!!!

We’ve been using ServiceM8 across our business for a while now, and it has genuinely transformed the way we operate.

With a team of 80+ employees and a client base of over 3,000 customers, we needed a system that was reliable, scalable, and easy for everyone to use in the field and in the office, and ServiceM8 delivers on all fronts.

From job scheduling and real-time updates to invoicing and communication, everything runs smoothly and efficiently. Our technicians find it simple to use, and our admin team saves countless hours every week thanks to the automation and streamlined workflows.

What really stands out is how it brings the entire business together in one platform. We have better visibility, improved accountability, and faster response times for our customers.

Overall, ServiceM8 has been a game-changer for us. Highly recommended for any growing service business looking to scale and stay organised.

I am super impressed with the support team at ServiceM8. Every time I email them, they reply quickly with comprehensive answers that are right on point. When their system doesn't do something (yet), they email the team that works on upgrades and passes that on for review.

Could not enter the account, not sure why. Respond was quick. So you do not have to wait few days. Thanks for support!

Transitioning to ServiceM8 around 12 years ago has proven to be one of the best decisions for our business. It significantly reduced duplication, streamlined our job scheduling, simplified quoting, and greatly improved communication with our clients.

The result has been a more efficient operation, clearer processes, and ultimately a much higher level of service for our customers.

What’s particularly impressive is that, even after all these years, ServiceM8 continues to evolve and improve. It’s a platform that has consistently grown with our business.

Excellent service and quick response that fully answered my query. Very satisfied and happy with everything

So far so good, we have only had the system live for a few weeks. About to train with our team.

It's a user friendly system that has lots of extra features that are helpful to build with subbies etc.

Only big bear is the learning roadmap stops at level 3 for Growing plan. Yet there are teaching modalities in level 4 that are assessable in the growing plan - namely proposals. Proposals is what we will use it for, so it would have been nice to access that. Fortunately, they have extensive videos on you tune to use on their channel.

I received quick, helpful & simple instruction on how to remedy the issue I had.
We use ServiceM8 for all of our jobs and I think it is a great tool to have. Easy to navigate and everything for the job is one place.