Fraudulent
Fraudulent. That’s what this company is. I tried reaching it to talk about EXCHANGING, not returning, 3 pair that were too small. Never got a response to email and texts.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraudulent. That’s what this company is. I tried reaching it to talk about EXCHANGING, not returning, 3 pair that were too small. Never got a response to email and texts.
I’ve had 3 of these and none of them have lasted longer than a month. Don’t waste your time or money. When they actually work it’s great but I’ve spent literally 15 minutes just trying to get the thing to turn on after being fully charged. Vibrates twice and then you can’t get it to stay on and if it does happen to turn on as soon as you switch the next setting it turns off. Piece of trash. They never get back to me in a timely manner. I want a refund for this garbage
Their listed phone number is not working and emails go unanswered. There is NO customer service. Along with my order from Secello, they also illegally charged my credit card for nearly $100. using a different company name. Thank goodness my credit card company flagged it as FRAUD.
Charge for items I didn't order,paid for 2 pairs of underwear for 2 free pairs for 49.dollars.Total came to 80 dollars with socks I didn't order and everything was to small. Do not use this company
Ordered more than I wanted, emailed customer service, no reply, next thing I get is order confirmed, then order shipped. Emailed again, absolutely no response. I think this company might be a scam. Also if they’ve shipped, where are they? It’s been weeks. Sure hope when I do receive them I can contact and get the return they claim to send.
Same issue, we order on Sesello website, they retreive the money from our bank account but we never receive anything and it is impossible to contact them...
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.