Severin Reviews 

They sold an item which wasn't in the stock. then refunded my money. It tool 20 days to conclude things.

Last November my coffee machine still under warranty started to give me problem we send videos of problem ( taken 45 mins to make 4 cus of coffee. . We contact and are told we are getting a new one. It took over 3 months to get replaced. And that was with lots of emails and complaints to customers services who didn't care about the amount of time as if it was normal. Now the replacement machine has an issue so hopefully they are quicker this time..

Purchased an expensive milk frother a couple of months ago and the small plastic whisk got lost. Contacted Severin to get a replacement (happy to pay) and then send me the details of their UK distributor who it seems has gone bust. I contacted them again with this information and they just resent the same information and said that as I was in the UK they could not help me further. They are quite happy to sell their products in the UK, however. Very poor customer service. Avoid!!!

Hello,
I bought a vacuum cleaner at Carrefour Market, and three months later, a part of the vacuum cleaner broke down. When I contacted customer service, they put me in direct contact with "Severin" by email. They asked me for photos of the part, which I sent them by email. Ten days later, I received an email (September 30, 2025) stating that the part in question had been forwarded to my address and that another email containing a tracking link for the package would be sent to me separately. Since September 30, I have never received this email with the package tracking link, and since September 30, I have not received any response from them, apart from the default automated reply. I swear, their customer service is terrible!!! Stay away from this brand!!!! Never again "Severin."

Bonjour
Ayant acheté un aspirateur maison chez carrefour market, une pièce de l'aspirateur tombe en panne 3 mois après, en relançant les services clients , ces derniers me mettent en contact direct avec "Severin" par mail. Ils me demandent des photos de la pièce, chose que je leur envoie par mail, 10 jours après j'ai reçu un mail (30septembre 2025) indiquant que la pièce en question est reacheminé à mon adresse et qu'un autre mail contenant un lien de suivi du colis me sera envoyé séparément. Depuis le 30 septembre je n'ai jamais reçu ce mail qui devrait contenir le lien de suivi du colis, et depuis le 30 septembre aussi je n'ai plus reçu de réponse de leur part , apart la réponse automatique robotique par defaut . Je vous jure que horrible leur service client !!! Fuyez cette marque !!!! Plus jamais "Severin" .

We purchased a Severing milk frother, it works intermittently when we contracted the company they said that they now don't guarantee products sold in England and don't have a repairer in England. We said we could take it to France repair, but todate we have had no reply, very bad experience with this company

I recently purchased the Severin FILKA, attracted by its sleek design and compact form. Unfortunately, the actual coffee experience was disappointing.

Despite using high-quality Arabica beans, setting the grind size to the finest level, and selecting the maximum strength setting, the coffee remained extremely weak. The issue seems to be that the grinder dispenses too little coffee per brew — noticeably less compared to other machines like my previous Philips model. The resulting brew lacked both aroma and body, regardless of the settings.

That said, I want to compliment Severin’s customer service, which was very responsive and helpful. After sharing my concerns, they quickly suggested possible solutions. When these didn’t work, they guided me through a smooth and professional return process.

If you’re looking for strong, full-bodied coffee, this machine might not be the right choice. But if you’re after minimal effort and a light brew, and value good customer support, it could still work for you.

I bought a toaster from Severin via amazon belgium website. It is no longer working and still under warranty. Severin does not answer messages via their contact center. I eventually called the company in Germany and was told they do not cover warranty issues in Belgium. Unbelievable. She suggested I request a refund which I have via the website - let's see if they respond. How can they not cover a warranty in an EU country??

Scam site. Scam site. Scam site.

I used simplest severing sandwich maker and kettle.
Both were cheap, durable and well designed.
I guess we were lucky.

I would like to write about the
Milk frother or Milschaufschäumer in German. The product line probably is not meant for makibg long lasting. Though, i was satisfied by the product but the quality is not good and I would rather prefer something superior which is available at a minor cost difference of not more than 10 Sfr./Eur. I had bought 2 of the products from Severin and they both last only approx 4.5 years.
SEVERIN SM 9688 [2204065] purchased in 2014
Severin Milchaufschäumer SM 9688 purchased in 2019.
The reason for the second purchase was the earlier product stopped working.

Both the equipment had same issue: the equipment has electricity but does not work any more after approx right after 4.5 years. First time this was left out to be complained to the manufacturer as this could happen in a lot. The second one had the same pattern. When the issue of quality was raised with the firm to check their production line, i received the information for no support beyond 2 years guarantee and will require inspection from place of purchase.

Similar products last much longer and it is a pity that this becomes nothing more than a e- junk after 4.5 years.

I bought a toaster after a tew week when trying to use
it blew the main house fuse,I told them ,no replies

Just over a year and the hinge on the Severin kettle (WK 3418) lid just broke so the lid won’t open when the button is pressed. Looking at it under a magnifying glass, it looks flimsy. The promo verbiage for this kettle proclaimed loudly that it was manufactured in Germany but I found alternative text that said “Engineered in Germany and built in China.”

I bought it via Amazon and I live in France. So far, I have been unable to avail myself of the much vaunted EU law of a 2 year guarantee. A complaint to the EU regulator is in progress.

Bought a Severin microwave 7754 in 2020 - seemed very good quality and worked well. Doesn’t have lots of use - just a daily heating of milk or soup sometimes - but nevertheless it just stopped working and after reading other reviews for this model, it seems to be the case. It was also just outside of warranty by just under a year which another reviewer mentions to be the case. Not impressed and would not recommend to anyone. We previously had a Sanyo that lasted 20 years so it says a lot about this company…..

Our Severin kettle suddenly stopped working for no reason shortly after it went out of warranty (2 years). The company refuses to replace it and it cannot be repaired. Ironic that the company says its products are 'durable and sustainable'. Very disappointed in the product and customer service. Do not buy a kettle from Severin.

2years ago I bought a Severin Kettle but suddenly out of guarantee it has stopped working. I contacted the company for advice for help but no reply. Before it stopped working it was ok although lid would often randomly flip open . I cant recommend the company or its product.