Sewdirect Reviews 

Waste of money. Pattern printed on very thick paper. No instructions included so pattern useless. No contact from customer service after I used their on line form. Also the pattern took weeks to arrive.

Ordered a pattern on the 13/10/2026 and now 27/10/2026 and still no pattern they said 3 to5 working days. The best way to contact this company for a prompt reply is fill in the online form which I have had and they have apoligise and refunded my monies within 3 to 5 days.

I had lost my sewing instructions for pattern i bought from them. I emailed them and they sent them through to me . Great customer service

I placed an order for a pattern on 7th October and paid for 1-2 day delivery as I needed it for a class. It is now 18th October. 11 days and 3 emails/ online enquiry forms later, requesting a full refund (I had to buy a pattern elsewhere for my class) I haven’t had any response at all. Zero customer service and why offer 1-2 day delivery if it’s not possible.
I don’t enjoy leaving such negative reviews but feel this is unfortunately my last chance of actually getting any response or action.

I cannot understand why Sewdirect is sending out patterns printed on heavy paper. What is wrong with the traditional tissue paper? I can't use my sharp sewing scissors cutting through paper as well as the material. It will ruin them. And the heavier paper is so WASTEFUL. It's a good thing I've kept a lot of my old patterns because I won't be buying from Sew Direct again. This is cost cutting for them them while being completely dismissive of their customers.

ordered a pattern from them 9 days ago. There is no sign of its arrival. I paid for postage it wasn't free. My email to them has been ignored.

Verrrry helpful company. I have a graduation dress to make and only 5 days to do it in between holidays, so any help is very gratefully received. Thank you.

Fantastic service. Really pleased with my pattern. I'm sure I'll be ordering some more patterns soon.

The Customer Services team were really helpful when I had a query, came back to me straight away and came up with a perfect solution. My patterns were printed off and despatched in double quick time.

Awesome site. Bought a sewing pattern but something was wrong with the download limit. When I noticed that I couldn’t download anything, it only took an email and they fixed it the same day.
Thanks!

Initially there was a problem, but it was resolved quickly and efficiently, giving me great options on my newly printed pattern. I’ve placed a second order so expect it to go smoothly.

Excellent client service, the team responded to my questions and resolved my issue. It’s a great platform for sewists, and it’s nice to deal with such helpful people.

Print My Patterns: this is just a fantastic new service that allows me not only to save time and effort, but money too. And it comes with amazing 5* customer service and I would thoroughly recommend it to anyone.

With the closure of Simplicity, Sew Direct advertise that the 'Big 4' pattern brands, along with New Look, Burda, and others are now available as pdf downloads. Great! What's not great and is, frankly, dishonest, is that you don't get to discover that your chosen pattern isn't available in A0 printshop format until you've bought and downloaded it. Instead of simply allowing customers to download the A0 pattern, they offer to post it to you for an added fee. Now, I stuck with two, expensive print-at-home patterns with 72+ A4 sheets that I have to print and stick together. There's really no excuse.

Outstanding customer service from Jackie. I had a problem with a voucher. She not only resolved the issue but diarised to follow up to make sure the issue was resolved for next time. Very happy!

Easy to navigate site. Lots of patterns to choose from, for every size. Prompt delivery. Fab!

The home of all the traditional sewing pattern brands. They stock the whole range, so if it isn't on their website its not available in the UK. As a VIP member I get one free pattern a year, 40% off all patterns and early bird access to new releases before they go on sale anywhere else. Free p&p for orders over £25 so it makes sense to buy a few patterns at a time. It's only £2.75 for orders below £25.

Super fast delivery on the patterns I bought in the online sale. A bonus that you can now get pdfs in A0 format now as I prefer printing on thicker paper!

Now that us EU customers can't buy from simplicity.com anymore and we can only buy from sewdirect, patterns are never on sale and certain patterns only for vip members. It makes me search for similar pdf patterns elsewhere.

The website is annoyingly slow to load. It has always been difficult to navigate but it has been made worse by including PDF patterns and patterns for obese people.
If these categories could have their own sections it would help enormously. There is no way I would purchase either of these, so I should be able to exclude them from searches . I have been trying to purchase a new pattern but have given up. Its just too jumbled
Please make your website easier to use.