Total failure on behalf of Shakesphere to resolve their faulty lid problem. I have been waiting for 10 weeks for new lids. I have contacted them. They promised a ‘resolution’ within 24 hrs. That... See more
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I got this as a gift, the first shaker broke within a month I’d say as the plastic seal broke, I got another two on the warranty then decided to try the metal one which lasted longer but the lid snapp... See more
I bought two shakers, one stainless steel large shaker and one clear plastic mini shaker. The pros are the shaker main body is a solid construction and my experience with mixing powders was positive (... See more
I contacted Shakesphere customer service regarding an e blender lids which was faulty. After trying their “fix it” advice this did not work. I emailed to let them know the results of my tests. Vi... See more
Company details
Written by the company
ShakeSphere bring to you a revolutionary new protein shaker bottle which is rapidly becoming the best on the market. Used by athletes and brands across the world. Shop today and receive free delivery.
Contact info
Unit 4, The Foundry,325 Ordsall Lane, M5 3LW, Salford, United Kingdom
- seo@shakesphere.com
- www.shakesphere.com
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Total failure of Customer Service
Total failure on behalf of Shakesphere to resolve their faulty lid problem.
I have been waiting for 10 weeks for new lids.
I have contacted them. They promised a ‘resolution’ within 24 hrs. That was 5 days ago.
The lid design is flawed brittle plastic and breaks easily. They ‘assure’ me that they have improved it but I have not seen any meaningful action on their part to actually fix parts on this expensive shaker.
Large cup with a tiny base..very unstable.
I don’t understand why they design a drinking device in such an awkward way. A rather large cup, but with a tiny base. You really need to be careful when using it. It can’t handle a small bump, a gentle touch will knock it over.
I feel the designers must hate a clean and tidy room, so they try hard to take every opportunity to mess up your desk, your bench, your dinning table.
Thumb down, for sure.
After receiving no updates for 5 days
After receiving no updates for 5 days, and only after I sent two follow-up emails requesting a status update, I was informed that the product is actually out of stock and was offered an alternative item instead.
To be completely honest, this feels like a questionable sales tactic to push inventory that isn't selling, rather than a transparent transaction. If the item was unavailable, I should have been notified immediately, not days later and only after my persistent inquiries.
Awful customer service
Awful customer service.
I have had 2 metal shakers. The first broke and they did send a replacement. The replacement then broke and they seem to be ignoring my emails. Do not buy from this company
Poor lid and general design.
The lid breaks very easily. I bought a new one because the lid broke on the old one, and the lid on my new on already has cracks in it.
Also, the base is way too small. Bottle knocks over easily.
Avoid like the plague
Avoid like the plague. Customer service is terrible and the product is substandard and they tried to set up a recurring payment through PayPal for a shaker bottle.
A joke of a company.
Was lied to about my order being dispatched for two weeks and when I asked them to cancel my order I was lied to again saying they couldn't cancel it as it had been dispatched. Funny that the tracking on RM still says it's "We're expecting it".
Garbage
Garbage - waste of money. Bought two of them. Both had two different parts that broke only a couple of months in. Unsturdy and do not seal well.
Save your money
Save your money. Avoid.
Thirty pounds for a bottle that cannot sit still, cannot seal properly, and cannot be drunk from without a fight. The Shake Sphere is, hand on heart, one of the most poorly considered products I have ever owned.
The base is absurdly small. In the gym, you cannot just put it down between sets. You have to place it like you are defusing a bomb, and even then it topples the second you turn your back. Set it on anything that is not a perfectly level surface and it is on the floor.
The lid is a joke. There is always a small gap somewhere, so it dribbles when it sits and sprays when you shake it. I have had protein on my hands, my bag, and my car seat. A bottle that leaks when you shake it, when shaking is literally half the point of the thing, is a failure of design at the most basic level.
The spout is no better. Drinking from it is awkward, clumsy, and ergonomic in no discernible way. Every detail feels like it was signed off by someone who had never actually used it.
How this made it to market, let alone how it gets marketed so aggressively, is beyond me.
Avoid. Avoid. Avoid.
I got this as a gift
I got this as a gift, the first shaker broke within a month I’d say as the plastic seal broke, I got another two on the warranty then decided to try the metal one which lasted longer but the lid snapped after a while. I have tried numerous times over the last six weeks to claim another under the warranty but my emails are getting ignored. Absolutely diabolical.
Best shaker, even better customer support!
Aside from the shaker being miles better than any I’ve used before. After a fault occurred on the lid, they sorted out a replacement and arranged delivery within less than 5 hours after emailing. And my email was sent after 5pm on a Sunday!
Terrible design
Terrible design. The shaker's lid breaks very often. I purchased a new one, slightly better design but same problem. It doens't last more than a few months before it starts to break. As I'm writing here, the proteain spilled all over my bag, everything inside is wet, including the computer I'm writing this review on. Clearly, whoever sells this crap doesn't use the product.
Shakesphere gel Chrystal shaker
Ordered one of the ones with the gel in-between the walls which is meant to go on the freezer. The slide mechanism broke on one side after only a few days. The rubber seal in the lid constantly falls out and doesn't seem to fit properly. Complete waste of money. My plastic shaker that I got for free which I bought this to replace works better than this.
I contacted Shakesphere customer…
I contacted Shakesphere customer service regarding an e blender lids which was faulty.
After trying their “fix it” advice this did not work. I emailed to let them know the results of my tests.
Via return ie within 2 hours they emailed me back saying they would send me a brand new e blender lids which, no excuses no discussion.
I am bowled over by their responses and solution.
I cannot recommend this company and
it’s customer service highly enough
Customer service is polite but lacks substance and genuine care.
Customer service is polite but lacks substance and genuine care.
I’ve placed two separate orders and had issues with both.
First order: One of the bottles arrived leaking. Although customer service initially offered some advice, nothing was actually done to resolve the problem. No follow-up, no replacement — nothing.
Second order: It never even arrived. They’ve simply passed the blame onto Evri, a courier well known for being unreliable and careless.
Shakesphere choosing to partner with Evri honestly feels like a match made in… I don’t even know where.
Overall, a terrible experience. I expected much better.
Fake tech claims. Bottle STINKS
I bought this as they advertised tech that stops the bottle smelling after some time of use. Well, only after a few weeks the thing STINKS. Went online and filled out their warranty claim, no response. Emailed them directly, no response. Don't buy this product, terrible customer service.
Basic design flaws
The slide cap has a rubber seal on it. When cleaning the slide cap, you have to push it back and remove it. This causes the rubber seal to become dislodged which is impossible to put back by yourself. While the company were willing to send me a replacement there is a basic design flaw that makes the cap not waterproof, so it's functionally useless. They know this is a problem and are looking to fix it so until they do I would not buy one. Especially as they're not cheap.
Serious design flaws
I bought two shakers, one stainless steel large shaker and one clear plastic mini shaker. The pros are the shaker main body is a solid construction and my experience with mixing powders was positive (it mixes well). There is however a major design / manufacturing flaw; both shaker lids have split / cracked despite being carefully looked after, only hand washed etc. Most frustratingly, when submitting a warranty claim I have had zero response from customer service. For this reason alone I would not recommend buying one.
Waste of time
Contacted customer service in April regarding a broken lid of a new bottle. Told me they will ship me out a new one. I have emailed them back and forth over 20 times from April till August and i keep being told they’ve sent a new replacement, but i’ve received nothing! Don’t waste your time with a company that clearly doesn’t care about its customers. This seems to be a common issue, and i’d rather be told they won’t be replacing it then telling me for 4 months a new one is on its way. I even moved house in the time we’ve messaged!! Ridiculous
Premium build quality
Finally found a shaker that doesn’t feel like it’s going to break after a few uses. Everything about it feels super solid, from the bottle to the lid. The quality difference is huge compared to those basic gym bottles.
Contacted their support over a month go…
Contacted their support over a month go about a ruined seal on one of the new bottles I bought, Still no response
Bottles continuously leak when shaken and are made with cheap components
Avoid this company
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