Equiniti Shareview Reviews 

Your colleague, Vikash was so patient, calming and efficient that my issue was resolved in our first call. Thank you.

They send me a letter about FATCA presumably because they lost my National Insurance Number when I acquired my shares. They ask me to click a link and enter details and then you are asked to put in a code from a TANIA email which arrives 2 hours after you start the process. Can you call them? 50 minute queue wait - call back in the next 24 working hours. Can you email them? No. Let's give up then. Customer experience - hopeless.

Very good.
Quick
Answered all my questions

Helpful and friendly

Appalling customer experience. Staff pleasant but takes forever to get through EVERY TIME. Dealing with a deceased person's estate is arduous; They have forms which are utterly confusing and not fit for purpose. I have sold 2 shares through them with dramatically different commission rates and no explanation why (£70 to sell £350 worth of shares!). All in all a tedious, life sapping and frustrating experience.

Share Dealing .
BACS code generated by computer system incorrect.
Numerous telephone calls to support centre in India to get problem resolved.

Yohan recognised our issues and had
seen to it ALL the way through.

I called Equiniti today and received excellent customer service from Shibila, Customer Experience Representative. She was very knowledgeable, friendly, respectful and took personal responsibility for finding a satisfactory solution to resolve my issue. I was extremely satisfied with the service received from Equiniti! Thank you

The customer service representative could not have been more helpful, making the process and solving the problem so much easier.

Excellent gentleman, perfect service!

Equiniti makes selling shares so unnecessarily complicated, frustrating and expensive that it barely feels worth the effort. And it’s hard not to feel like the whole process is designed that way.

The people I've experienced on the phone are unnecessarily abrasive and expect you to understand the whole process too.

They happily show you exactly how many shares you own in your online account, yet when you try to sell them, suddenly you're told you also need a physical paper share certificate, as if we're still living in 1995.

Don't have the certificate? No problem — they'll charge you an extortionate "missing certificate fee", eating even further into the value of shares that are already legally yours.

On top of that, they charge a fee PER SHARE you sell. So at seemingly every stage of the process, there's another fee, another charge or another obstacle designed to take yet more money out of your pocket.

By the time you've navigated the ridiculous process and added up all the fees, selling your own shares becomes barely worthwhile. It's difficult not to question whether that's the intention.

The entire experience is dreadful. Difficult to log in, difficult to navigate, difficult to sell and expensive at every turn.

You're charged for the privilege of accessing and selling assets you already own.

Avoid Equiniti wherever possible. If you have the choice, use a modern platform like Trading 212 instead. The difference in user experience is night and day.

Follow up to my review of 6 days ago, having furnished the information they requested from here and written snail mail amazingly I have heard nothing from them other than the "we are very sorry we don't employ staff, our website is not fit for purpose and feel the client is an avoidable nuisance" following every negative review.
If there was some way of avoiding this shower I would.

I had to wait well over one hour to speak to an agent. WhenI finally did get through, she was pleasant and competent,

The advisor was excellent.Answered all my queries and coped with a lengthy telephone call.

Still waiting for response after waiting 2 hours on phone regarding hmrc tax residency . Filled out complaint form on monday and told i would get a response by today . Nothing . Next stop FCA

Nice person

Avoid them if you can. No one answers the phone and chat on line doesn't work. As other reviews say, not sure anyone works there anymore! They have sent out letters to say you need to self-certify (said it is now urgent as they sent one before - which they didn't) but the links don't work. It asks for an account number which they haven't given me (not under personal details when you login in). Letter says to quote reference number above when self-certifying, but they don't provide any reference number . The whole thing is an utter shambles. As I can't get hold of anyone and there is no way of emailing them, I cannot action their urgent request.

No follow up response despite me giving further information as requested after my first review on here.

Looking at other posts, there are many people being accused by Equiniti of not filling out a tax residency form - we cannot fill out a residency form that none of us received.

The letter chasing me did not even give shareholder number details and was not addressed to me in a way that would be identical to my shareview account details so nothing will match if I try to access the form through the taina link.

Ridiculous situation. I have a complaint pending since Saturday, so hope to see some sign of a response to that by the end of the third working day, so Wednesday.

No response to the further details sent earlier on here.

Next step will be to contact HMRC myself to tell them what a pig's ear Equiniti is making of things - they need a heads up that you are completely dysfunctional.

EDIT: I phoned a "Complaint Resolution Team" number this morning, 12th November, on 0345 300 0430. I got a response pretty swiftly, though the agent initially seemed to think the number was only for share dealing issues. She vanished for a bit and then came back to say she would try to hurry up my initial online Complaint [sent to them 01.36 on Sunday 8th, and so far no reply]. I had been trying for about 3 hours to get the QR code and TAINA.tech links to work, in vain, since Saturday night.

At least I spoke to someone this time, but no idea if it will really help....

Further EDIT 13/11/26: support called me and after being given the reference number that Taina should have sent, and then struggling with the form as Taina doesn't recognise the correct layout for middle names, it went through and was accepted.

However Taina has now put City / County in the wrong boxes for their version.... Postcode and national insurance number showed in the correct boxes so hopefully this is all now done and dusted.

Does anyone work there anymore? On hold for nearly 2 hours after they made a mistake on a transaction!! Online chat doesn't work either. Appalling customer service.