Great customer service. Online is very easy to use. Good competitive rates, Useful to be able to add funds to a fixed ISA, not always possible with other ISA providers.
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Review summary
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I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.
I now have three different accounts with Shawbrook as they always have among the very best interest rates. The only slight disappointment is that there is no app so logging on involves a texted code.
Shawbrook consistently offers decent interest. The app/website is easy to use and opening accounts couldn’t be easier. They communicate well and keep you updated.
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Lutea House, CM13 3BE, Brentwood, Essex, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
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THEY HAVE HUMANS WHO ANSWER THEIR PHONESGood company no issues and easy to deal…
Good company no issues and easy to deal with. They have humans who answer their phones...how is that for a novelty nowadays!
May 15, 2026
Good company
May 15, 2026
Prompt reply to phoning/asking advice
Prompt answering telephone calls
All queries answered we’ll
Thank you
March 12, 2026
Great Experience
Great professional and efficient service. Well done and nice to this standard of service still exists.
March 19, 2026
Simple
Simple, straightforward and good rates. Just have to keep an eye on the rates with "new issues" as they won't upgrade you automatically.
May 1, 2026
To tell you the truth i don’t remember…
To tell you the truth i don’t remember but I must have been satisfied with Shawbrook otherwise I would not have chosen to save with them I have been with them
for quite some time now and I have no reason to leave
them. Yours Sincerly. b marshall
May 14, 2026
Shawbrook kept me informed
Shawbrook kept me informed. Completed my transaction seemlessly .
February 13, 2026
Clear messages when an investment…
Clear messages when an investment reaches its end, and competitive interest rates when reinvesting. Easy website to use even for me at age 87.
April 24, 2026
Easy peasy
From initial contact to completion of joining it was a very easy and straightforward application and some of the best rates going
February 12, 2026
Good service
Good service, easy to get things done using messages however the rates are low compared to others
March 17, 2026
Easy to use web site, plus reasonable rates.
Easy to use web site. Reasonable interestrates; but not the top ones.
May 14, 2026
Smooth transition between products
Everything went smoothly when our ISA's matured, then transferred them to another competitive rate with Shawbrook.
February 4, 2026
Customer service people responsive and…
Customer service people responsive and helpful. Takes too long to move money. Interest rates and minimum level’s sometimes not competitive. Need an app.
May 1, 2026
It was very easy to invest and account…
It was very easy to invest and account was opened within the hour . Competitive interest rates .
May 1, 2026
The lady was very nice and helpful and…
The lady was very nice and helpful and talked me all the way through of what I wanted
May 1, 2026
account does what you would expect…
account does what you would expect without any issues
May 14, 2026
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