Sheils Reviews 

Terrible company to deal with!

Sold me a Ford Ranger Bi Turbo and engine failure at 109,000kms NO HELP from Sheils or Ford

€14,000.00 of my own money to fix this piece of garbage. All could have been avoided for €95.00 if these useless people changed the wet belt.

A horrible customer experience and zero respect or support from these so called dealers….

We recently purchased a new BYD from Jack at Sheils and could not be happier with the customer service! From start to finish Jack was a gentleman he was so helpful and was on hand at any time to answer our questions. We are thrilled with our new Byd Seal! Thanks Jack

Top class from start to finish. I recently dealt with Paul and his team while servicing my jeep that I bought there last year .They were extremely professional right through from Loretta on the phone to Paul and his team on the shop floor .I could not recommend them enough . Looking forward to dealing with them in the future

Top Class Service! That is how I would describe my experience with Jack at Sheils Garage, Ennis. I have just purchased a 222 Ford Focus, having traded in another. They are such a great car. I was unsure about even trading in as I loved my previous car but just wanted to come up a few years. Jack made the whole process so much easier. It is a big decision to make but there was absolutely no pressure and he gave me all the help I needed to do the deal. As a lady driver, I very much appreciated it all. Delighted with my new car now. Thanks all, would recommend ye to anyone.

Settle in for a good customer service story!

Feb 2025, I purchased a 2023 Kona EV from Sheils in Ennis. The very next day I get a Battery Management System fault (BMS).
I rang shiels and was advised to 'drive through it'. This set the tone for the next year!

The BMS fault would kill the heater immediately, and would occur approx 5 to 10 mins after switching the heater on. Really helpful when driving a newborn around half the night trying to aid sleep.
The car was booked in for a repair, which took about an hour, where I was told "if it happens again it's a symptom of a bigger problem".
Well, it did happen again, except it happened once, and the heater just faded from lukewarm to cold in about 20 mins every time from there on.
I again notified Sheils, who sent someone to collect the car. After collection, the Blulink Hyundai app recorded a top speed of 144km/h while in their care. Shiels were notified, but what they did with that info is unknown.

This 2nd attempt lasted 1 month, where again thanks to the app alerting me when the car was on or doors open, it appeared it was being worked on for approx 1 hour every Wednesday.
They advised me that they changed the 12v battery and performed a system update. Yet the car returned in the exact same state.

Shiels again collected the car, this time for just over 2 weeks, and I was told the PTC heater was being replaced. The source of the problem was never disclosed. At this point I expressed my lack of faith in the car and requested either a refund or a replacement of equivalent value to the car.
This is where I was told that Hyundai "would not allow either remedy as the car was still under warranty". This at the very least shows a shocking lack of knowledge of consumer law and my rights as described by the CCPC. Please know that the purchase agreement is between the purchaser and the dealership, the manufacturer has nothing to do with it.

A few months later in September 2025, I get one more fault, and the heater again just fades from little to no heat like before. I again requested a replacement or refund. Shiels inform me that they have just opened up their own workshop and promised a remedy in 7 to 10 days. I foolishly agreed. And this is where things get interesting.

They collected the car again. 2 days later I get a call from a service manager, where they say there definitely seems to be a problem, maybe the AC is being activated with the heat, and that they were determined to sort it and I was promised another update the following week.
2 more weeks pass, and after 4 phone calls from me looking for an update over 4 consecutive days, they leave it to the receptionist to tell me that the car is actually fine and is performing the same as another Kona they compared it with.

I called bull, and pointed out that they didn't test the car under the conditions I had described to them. They also refused to describe the source of the faults.
They said they would drive it to test, and for the first time, in nearly 3 months under their care, my app access was removed from the car. This was done through the dash menu of the car. When I questioned this, I was told it was "standard procedure" to protect the identity of the staff. Considering that the app doesn't collect personal or GPS data, only journey statistics, and this standard procedure never happened before I questioned their practices, I'll let you make of that what you will.

The car was returned, 5 weeks later, and low and behold, the heater worked better than ever, was nearly even too hot for us......for 4 mins!
Cue the BMS fault and instant heater failure that occurred in the exact same fashion as when we got the car initially. Shiels were immediately informed, but they still insisted the car was "fine when it left here".

We logged over 100 faults over the next 8 weeks while we started proceeding with our solicitors.
Until a few months ago, where Hyundai issued a recall for the Kona EV for, guess what, BMS problems!!!!
Our new Skoda is working out far better. There's a dealer right beside Sheils too, worth a look!

Recently purchased a 252 Nissan Quashqai from Sheils in Ennis. I had a great experience, Jack couldn’t have done more for me. Car was absolutely immaculate. All paperwork was handled so quickly, great communication, very responsive. I recently had a very bad experience with another car dealer in Ennis so I was very anxious about purchasing a car but Jack and all at Sheils put me right at ease.

I recently bought a Ford Focus from Jack at Sheils Garage, and I couldn’t be happier with my experience. From start to finish, Jack was an absolute pleasure to deal with. He was friendly, professional and extremely helpful, and he made the whole process of buying a car so easy and straightforward.
There was no pressure at any stage, and he was always happy to answer any questions I had and make sure I was happy with everything. I’m absolutely delighted with my new car and would highly recommend Jack and everyone at Sheils Garage to anyone looking to buy a car.
Thanks again, Jack, for all your help and for making the whole experience such a positive one! 🚙 😊

I recently had the pleasure of dealing with Sheils Motor Group and I can honestly say it was one of the best customer service experiences I've ever had, not just in buying a car, but in any purchase. From the moment I walked in, the team really listened to what I was looking for and went above and beyond to make sure I was looked after every step of the way. There was no pressure, no rushing just genuine, attentive service that made the whole process enjoyable. A special mention has to go to Shane, who was absolutely excellent to deal with. Professional, knowledgeable, and truly customer-focused. If you're in the market for a car, I cannot recommend Sheils Motor Group highly enough. I'll definitely be back and will be sending friends and family their way without hesitation. Five stars all the way!

Excellent service from Sheils ennis. Jack couldn't have been more helpful when we purchased our new BYD Dolphin Surf.

I had an amazing experience with Jack in the Clare branch of the Sheils dealership just outside Ennis. I was nervous as a female driver looking for an upgrade to my current car, not having much car knowledge and he was so helpful. They really couldn't do enough for me.

Traded in my car to them a month ago and have been really well looked after. The car they gave me runs smoothly. Brought it in for service check and they added in a surprise free valet. Jack and Wayne are so helpful. Super happy customer ☺️

The service I received from Sheils Motor Group was atrocious to say the least.

I booked my MG in for a full service, and the earliest appointment available was three weeks away. About a week before the appointment, a check engine light appeared on the dashboard. I rang the service team and explained the issue in detail. I was assured that it would be looked at and resolved during the service.

On the day of the appointment, I dropped the car off. Eight hours later I was told the car was ready. However, five minutes after leaving the dealership, the check engine light came back on.

When I got home I rang the service department. The person who answered told me they had not been informed about the issue, which is simply not true as I had already called ahead about it. It appears the fault code may simply have been cleared rather than properly diagnosed, as the light disappeared briefly but immediately returned. I was then given another appointment two weeks later.

Three days ago I left the car with them again. Over the phone on the first day they said they were waiting on a part and the car would be ready the next day. On the second day, when we rang again, we were told their technician had taken the car home to see if the check engine light came back on.

Today we collected the car and were told the part had not actually arrived, and that we would need to wait another two weeks for a call.

To make matters worse, when I opened the boot there was someone’s lunch left inside the car.

The engine light is still on, the issue has not been resolved, and communication throughout the process has been extremely poor.

This is a 251-registered car purchased last year, and this level of service is completely unacceptable.

Honestly, I would not recommend anyone go through this experience. If it were possible to leave 0 stars, I would.

First time buyet of Peugeot car in Ennis and am very happy with same,lovly to drive.Jack was such a pleasure to deal with answering patiently all my little questions! Would recommend to others

A big thanks to Paul and the team at Sheils for their patience in helping our mum in buying a new car. Excellent service and we highly recommend them.

I bought a new MG 5 three years ago on an PCP deal. When they sold me the car there was a GMP (guaranteed minimum price) on a trade-in, I have been trying to contact them for 6 weeks now and they don't even have the manners or courtesy to return my calls, absolutely not good enough

I bought a jeep from them that was by no means cheap unknown to myself the jeep had multiple PRE-EXISTING problems.
The first being that the part for adblue was cracked & leaking onto the engine . I had to fill the adblue nearly everyday and when I rang the garage in Galway where I bought it they told me I was overheating the engine and that’s why I had to do that by after a lot of back and forth they had me drive the jeep to Galway to be fixed without even an offer of a curtesy car I had to plead for one & the resolution they came up with wa as above and they had the jeep a number of weeks for parts etc to fix it
After getting it back the jeep was pulling power and when I called they first told me it was an EGR valve then I was told it was the DPF FILTER and to drive it hard for an hour to clear it when that didn’t work I was told I hadn’t driven it right & that it had to be over 2000 revs for a while to clear it the service department told me then SHOCKER that didn’t work I kept getting passed off and after me insisting they took the jeep again and they told me they had it fixed this happened multiple times each time them having it for weeks until the last time they told me it was the DPF and that they had fixed it definitely

I was 5hrs from home and the lovely DPF caused the turbo to go in my jeep I had to have it towed to a mechanics and loan a car to get home all to find out by the mechanic that what caused it was the DPF that SHEILS MOTOR GROUP GALWAY told me they fixed was in fact hollow yes HOLLOW the filter and everything inside had been removed welded and put back into the car completely illegally sold to me by MR SHEILS in Galway.

Understandably I was fuming with anger I rang SHEILS GALWAY and they just asked me “where is this conversation going what do you want us to do” “ is it a part your looking for” is the response I got from the service department
I asked them to all documents regarding the sale and fixing of the jeep and I am being ignored by them

Complete unprofessionalism from them