SHEIN Reviews 

Have purchased many times through shein, low price items and no problems and no problems with returns. I recently purchased three dresses for a gala dinner. Two dresses were the same but different sizes. I didn’t even try one of the dresses on. I kept one dress and returned the other two (the same dress but two different sizes). I received an email today saying that they won’t be refunded because the dresses that I sent do not match the items that I was sent. They were the EXACT items sent in the EXACT packaging. These dresses were the most expensive items that I have purchased, 127 euros each and they will not refund them nor have they said that they will return them. Absolutely ridiculous. I have paid by credit card and did take a picture of said dresses so I will be pursuing my refund through my card but I will never shop at shein again and want everyone to know about their corruption.

Today. I received a package I ordered 3 weeks ago. This is a scam. My opinion. You ordered this shit and then ones they get your money it a lottery after that never again a $59 dollars dress. Came today! Sad sad sad

Watch out! If something is too good to be true (price!) it usually is too good to be true! I just received absolute junk that I’d be embarrassed to wear. If you don’t care, go for it! The photos are beyond misleading,

I sent order #’s to SHEIN as requested. One item was listed as a ‘jacket’. It was not a jacket! It was the material of a men’s dress shirt! Ugly too. And another item was a purse that was so cheaply made. I returned both. Both were nothing like the photos provided. I did a close up of the ‘jacket’ to see the material. Most definitely not the same as provided in the photo. Same for the purse. Ugly and cheap looking. What does one expect?! They were cheap!

I ordered a dress that came as a top. I ordered 3 things 30 days ago. Here it is I never got one of the dresses. It has nevered showed up$ 47. They take your order and money and you never EVER GET WHAT YOU PAID FOR. THEY DO NOT CARE IF YOU GET YOUR STUFF OR NOT

Here it is day 15 of me not having a dress i ordered 15 days ago. I ordered everything together 3 item! 2 came 1 was a shirt that was supposed to be a dress. I still to this day has not received a $47 dress. I was supposed to have on today. Its sad once they get your money. You are screwed! No one will talk live with you and if you get you stuff you are lucky . They are BULLSHIT

I'm still looking for my dress
They have not delivered they
Don't have customer services to
Talk with, I will never order from them
Again.

I ordered something from them. 3 pieces 2 came! Almost 3 weeks ago. I have to keep the app so I can find the missing item. You constantly send advertising on bullshit. Where is the $50 dress that I am sure will be a shirt when I get it at? Never again! Can't wait to delete them PERMANENTLY. I AM VERY VERY UPSET. THEN YOU CANT SPEAK WITH ANYONE. SAD

AVOID THIS COMPANY. Please DO NOT buy from this company. I bought 5 dresses in one order from Shein using their sizing tool where you enter your measurements and they tell you which size to order, none of the dresses fitted so returned all 5 in the original package in exactly the same condition as they were sent to me within a couple of hours of receiving the delivery.
I later received an email from Shein saying they had received my return but can only refund 3 of the dresses as one was missing and one was dirty so only refunded 10% of the value of that one. The 2 dresses in question I hadn't even tried on, when I asked for proof they sent 2 photos, one didn't show anything and the other showed a couple of hairs on a dress that was a completely different colour to the dresses sent. After many emails to them confirming what I had returned and that I wanted a full refund all I get back is a generic email saying the same thing that they only received four and can I confirm what I had returned. They can obviously say what they like to get money out of you and there is nothing you can do about it.
THIS COMPANY CAN NOT BE TRUSTED!!

SHEIN REJECTED MY RETURN WITHOUT PROVIDING EVIDENCE OF THE ALLEGED DEFECT

I am sharing my experience so Canadian customers understand that SHEIN returns may not be as simple or risk-free as advertised.

I ordered an ADYCE sequin evening gown in size XL. The dress was too large, so I only tried it on and returned it.

SHEIN later refused my refund, claiming that its warehouse had identified a “quality issue.” However:

• SHEIN did not provide photographs of the alleged defect;
• SHEIN did not explain exactly what was supposedly wrong with the dress;
• the dress was returned to me; and
• I was charged CAD $20 for the return shipment.

I repeatedly requested evidence showing the condition that allegedly made the dress ineligible for a refund. Customer service could not provide this information or arrange a meaningful escalation. I was told that someone would contact me, but the issue has still not been properly resolved.

I am asking SHEIN to:

Provide dated photographs and a clear description of the alleged defect;
Explain how and when the item was inspected;
Reconsider and issue the refund; and
Reverse the CAD $20 charge.

Customers should be aware that trying on an item and returning it because it does not fit may still result in a rejected refund, an unexplained “quality issue,” and an additional shipping charge.

@sheinofficial, please review order GSH1R714300MF5R and provide a fair resolution.

#SHEIN #SHEINCanada #SHEINReturn #SHEINRefund #CustomerService #OnlineShopping #ConsumerRights

To your reply: You already promised to respond within 24 hours when I first contacted customer service, but no one followed up or provided a resolution.

Instead, the dress was shipped back to me even though I clearly stated that I did not want it returned. I returned the item in the same condition in which I received it, and I requested specific evidence of the alleged defect, but this has still not been provided.

Please do not post another generic 24-hour promise. I am requesting a proper explanation, evidence supporting the rejection of my return, and a refund.

I recently wrote this review about SHEIN. They asked that I provide them with the order details. It’s been a week and I have heard nothing.

There are 2 outcomes I expect:
1- Correct my refund.
2- Retun so called damaged goods.

I am extremely disappointed with how SHEIN has handled my return.

I returned items totalling £108.97 and received just £10.89 back. SHEIN deducted 90% of the value of the items after classifying them as “defective products”.

For an £80.33 gown, SHEIN charged a £72.30 “Restoration Fee”, leaving me with £8.03. For a handbag and shoes costing £28.64, I received just £2.86.

I did not wear the gown and did not return it stained. The photograph SHEIN has provided shows marks that were not on the dress when I sent it back.

The handbag was unused. I thought it looked cheap and poor quality, so I returned it in its plastic packaging, I didn't even open it. SHEIN’s photograph now appears to show it damaged. That is not the condition in which I returned it.

I tried on one of the shoes indoors at home. Looking at SHEIN’s photographs, I genuinely cannot see what defect they are alleging. Their explanation simply says “others”.

I sent my returns in two separate parcels, and these disputed items were returned together. I cannot know what happened after that parcel left my possession. Something could have happened in transit or during subsequent handling, but these items were not sent back by me in the condition SHEIN is now showing.

What also concerns me is that different items with completely different alleged problems have all resulted in the exact same 90% deduction. How was each “restoration fee” actually calculated? It appears to be a blanket 90% deduction rather than a cost related to the individual alleged defect.

And if SHEIN is going to retain 90% of what I paid, I want my goods back.

Send me the allegedly stained gown and I will have it cleaned myself. Send me the allegedly damaged handbag. Send me the shoes. I am prepared to pay reasonable postage to have them returned so that I can inspect them myself.

What I cannot accept is SHEIN keeping approximately 90% of my money AND keeping the goods.

I have the receipts, refund records and SHEIN’s own photographs. I am asking SHEIN either to refund me properly or return all of these disputed items to me.

A word of warning to anyone making a SHEIN return: photograph every item before packing it, photograph it inside the return parcel and photograph the sealed parcel. I had never experienced anything like this before and had no reason to think I would need to do this. I certainly will from now on.
The order references are:
GSO1RB57M00NDCP and GSO1RB57M000E3L

ATTN: LADIES
First and foremost I just received one of my few purchases and in a way I’m so dissapointed with this company that I coundt believe it. I received my purchases and when I took my new dress out of the bag. The dress that I received was completely dirty and stain with a black line in back of the dress and to me is insulting. Why would they send me a dress that was already used. On top of that it was dirty. And to me that’s very dissapointing

Ordered a dress from shein and to be fair the quality was quite good,
Ordered many things from shein in the last few years, some items are really good others not so much but sheins return policy is really good and easy to do, so would definitely recommend

£108.97 returned, £10.89 refunded, and SHEIN kept the goods

Review:

I am extremely disappointed with how SHEIN has handled my return.

I returned items totalling £108.97 and received just £10.89 back. SHEIN deducted 90% of the value of the items after classifying them as “defective products”.

For an £80.33 gown, SHEIN charged a £72.30 “Restoration Fee”, leaving me with £8.03. For a handbag and shoes costing £28.64, I received just £2.86.

I did not wear the gown and did not return it stained. The photograph SHEIN has provided shows marks that were not on the dress when I sent it back.

The handbag was unused. I thought it looked cheap and poor quality, so I returned it in its plastic packaging, I didn't even open it. SHEIN’s photograph now appears to show it damaged. That is not the condition in which I returned it.

I tried on one of the shoes indoors at home. Looking at SHEIN’s photographs, I genuinely cannot see what defect they are alleging. Their explanation simply says “others”.

I sent my returns in two separate parcels, and these disputed items were returned together. I cannot know what happened after that parcel left my possession. Something could have happened in transit or during subsequent handling, but these items were not sent back by me in the condition SHEIN is now showing.

What also concerns me is that different items with completely different alleged problems have all resulted in the exact same 90% deduction. How was each “restoration fee” actually calculated? It appears to be a blanket 90% deduction rather than a cost related to the individual alleged defect.

And if SHEIN is going to retain 90% of what I paid, I want my goods back.

Send me the allegedly stained gown and I will have it cleaned myself. Send me the allegedly damaged handbag. Send me the shoes. I am prepared to pay reasonable postage to have them returned so that I can inspect them myself.

What I cannot accept is SHEIN keeping approximately 90% of my money AND keeping the goods.

I have the receipts, refund records and SHEIN’s own photographs. I am asking SHEIN either to refund me properly or return all of these disputed items to me.

A word of warning to anyone making a SHEIN return: photograph every item before packing it, photograph it inside the return parcel and photograph the sealed parcel. I had never experienced anything like this before and had no reason to think I would need to do this. I certainly will from now on.
The order references are:
GSO1RB57M00NDCP and GSO1RB57M000E3L

I received a very poor-quality product from this seller. The material and quality of the dress were unacceptable, and I could not wear it. I took photos immediately after receiving the dress as evidence of its condition and submitted a refund request.

However, the seller refused to issue a full refund and claimed that they would deduct an inspection fee, even though I never wore the dress. I believe this is unfair and misleading to customers.

I am requesting a dispute and would like to receive my full payment back. The product was defective/poor quality upon arrival, and I provided photos immediately to document its condition.

Very disappointing experience with SHEIN.

On 24 May 2026, I placed orders worth CZK 4,687. One dress worth CZK 499 was missing from the original parcel. SHEIN rejected my claim, so I returned the remaining 9 items within the 14-day return period.

The parcel was delivered to SHEIN on 10 June 2026 and, according to SHEIN's own records, received at their warehouse on 17 June 2026.

Despite this, I am still waiting for my refund. SHEIN keeps referring me to a "payment platform" and giving me different explanations and deadlines.

They now claim that CZK 559 has been refunded to my card, but I have not received it. I am still waiting for approximately CZK 3,800 for the other 8 returned items.

After months of unsuccessful communication, I have contacted the European Consumer Centre for help.

I have never experienced such a frustrating refund process. I will not shop with SHEIN again.

UPDATE – 4 September 2026

Following my review, I received a response from SHEIN on 3 September 2026 stating that the refund for order GSO1YE24500N8GH would be processed within 24 hours.

Unfortunately, even after this deadline has passed, I have still not received the refund. I have also received no response to my repeated requests for the ARN or other confirmation that the refund was actually processed.

The situation regarding order GSO1YE24500N8GV is even more difficult to understand. SHEIN repeatedly states that the “relevant department is verifying and processing the case”. However, this case has now been “verified and processed” for 85 days. The goods were properly returned and SHEIN has confirmed that they were received.

How long can a “relevant department” continue verifying and processing something that was resolved 85 days ago? If the case is simply being passed from one department to another, it raises serious questions about how SHEIN’s refund system actually works.

I have already provided all the necessary information and proof of the return and receipt of the goods.

After 85 days, I still do not have my money. Instead of a concrete solution, I continue to receive explanations, referrals to different departments and requests for patience.

This is no longer a matter of patience or an ordinary delay. SHEIN is failing to comply with its own terms and its legal obligations regarding refunds for goods that have been properly returned.

UPDATE – 10 September 2026

The refund for order GSO1YE24500N8GV was allegedly sent to my bank on 1 September 2026, but the money has still not arrived. SHEIN refuses to provide the ARN or any other transaction reference, which means my bank cannot trace or verify the alleged refund.

Regarding order GSO1YE24500N8GH, SHEIN credited the refund to my SHEIN Wallet, but now refuses to transfer the money to my bank account, claiming that the order is still subject to a chargeback.

SHEIN is lying about the chargeback status. My bank has confirmed several times that the chargeback was closed on 3 July 2026. There is no active chargeback that would prevent SHEIN from paying me my money.

I still do not have the money that is owed to me.

I have now submitted the entire case to the European Consumer Centre within the Czech Trade Inspection Authority (ČOI) and am providing them with all the evidence, including SHEIN's contradictory statements and my bank's confirmations.

This is no longer a matter of patience or an ordinary delay. SHEIN is giving contradictory and demonstrably false explanations instead of returning my money.

Update 8.10.2026
Refunds of CZK 559 and CZK 3,837 still not received

SHEIN has still not refunded two amounts to me, even though both refunds were confirmed in writing.

For the CZK 559 refund, SHEIN confirmed on September 1, 2026 that the refund had been sent to my original payment card. However, the money never arrived. My bank has confirmed in writing that no corresponding CZK 559 refund was received. SHEIN nevertheless continues to claim that the problem is on the bank’s side.

The CZK 3,837 was initially credited to my SHEIN Wallet. I then requested that it be transferred back to my original payment method, and SHEIN confirmed that the transfer would be made. The money has still not arrived.

I have been communicating with SHEIN customer support for several months. I continue to receive only generic responses and am repeatedly referred back to my bank, without any concrete proof of where the money was actually sent.

I am simply asking for my money and for clear proof of the refunds, including transaction references. I am now also pursuing the matter with the European Consumer Centre.

The quality of the dress that I got was very very poor and also delivery took too long 6 and more days is such a long time and for the dress it wasn't something I excepted from what I saw at the picture when I was ordering.

Extremely disappointed with Shein, they no longer sell beautiful feminine clothes like they used to. The majority of the dresses are completely drab. When I informed Customer Service about this, they told me they'd get back to me but they didn't.

Last year they had a beautiful fushia ruffle chest dress (knee length); however, they had very limited items in stock.
Once this dress had sold out, Shein didn't restock, just like they don't restock a lot of their sold out items.

When I contacted Shein about this issue of their drab low quality items, they said they'll send me an email in 24 hours. They never got back to me.

Very terrible, rubbish looking items and poor quality service.

I'm going to shop elsewhere!

I've bought items from their store many times, and most of them are fine, but a small number of sellers have really poor product quality. In other words, quality varies by seller.

For example, I recently bought a dress, and the waist had a huge hole in it. Customer service didn't respond at all when I reached out, so I requested a refund.

I ordered a shoe of 39aed in February. And the size was abit small. I returned it.
Then shein said they refunded the money on my card.
But untill now I have never received the money on my card.
Aweek ago I ordered some clothes using my sister's app. They brought some dress with direfferent colour. We wanted to refund it but as we pain cash on delivery, we have been texting them but they have nit yet picked it for Aweek. We are not happy about this

I ordered four items in two packages. Today, I received one package containing four bags. Three of the bags contained items, but the fourth bag was empty.

When I contacted customer service, they told me that their system shows that the package was shipped correctly and asked me to check once again whether I had really looked properly, as if the missing dress had somehow hidden itself inside the package. I explained that I had checked everything and that the dress was not there, but they continued repeating that their system shows that everything had been packed.

I asked them to provide proof that the item had actually been shipped, but they refused to send me any evidence. They even blamed the delivery company.

I will never buy any products from SHEIN again. I have been a loyal customer for many years and have spent a lot of money on SHEIN products. That is why, in my opinion, Temu is definitely better — the quality is the same, but their willingness to help and their attitude towards customers are at a much higher level.

SHEIN is a huge disappointment for me.