sheldonbosleyknight.co.uk Reviews 19

When I initially contacted them about the rental they had available, they were extremely professional and answered all my questions and queries. They went through the whole process with me (as I had not rented before) and were extremely patient when I asked a lot of questions either over the phone or by email.

When the initial rental process was completed, there was a further delay in moving in as asbestos was found in the property so I had to wait another couple of months before this was removed from the property and also for it to 'made good'.

Throughout this, the team at the Oadby office were amazing and kept me up to date with everything that was going on, despite my constant 'badgering', but they took it in their stride and did a lot of chasing on my behalf with the insurance company and contractors to get me into the property.

I cannot fault the Oadby team at all! They were courteous and professional and I would recommend anyone to go to them if they are looking to rent, or indeed if they were selling a property.

Just the job! Kate, Hannah and Lisa were really good during our purchase of a flat in Stratford upon Avon. They all were reliable, cheerful and effective, so thank you to all three. Based on our experience, this seems a good estate agents with a good friendly and professional ethos. Thank you.

Jo Egan's response to a previous tenant made them the first stop for letting my property out, Josh viewed and was upbeat, i felt confident with his estimation and that's what the team managed to find me for my letting period, many communications, thanks to the whole team who i had many emails from and spoke to Isabell who found the new tenant and managed the process, many thanks guys, appreciate your hard work!! cheers

A terrible company to manage your property.

I live abroad and since May 2024, Loveitts (as they were then known) and Sheldon Bosley Knight have since managed the property. SBK are supposed to visit and assess the property every six months - never happened. I have had to remind them to do this. In the 18x months SBK have managed my property, there has been ONE site visit (when it should be three)! Their third party contractors have no warranty on works, when there is a 2nd and 3rd recall on defective work. SBK do not internally document work orders - as they are contracted to do so. This makes guaranteeing work impossible and filing for UK taxes difficult.

I have tenants that are destroying my property. SBK do nothing about this. They never follow-up with communications. Emails to SBK are not properly read. Makes overseas communication far harder than it should. In the 18 months I have been using SBK, my property has decreased in value (due to bad tenants), 80% of the accumulated rent goes back into fixing and repairs of the property; and I have ZERO idea what the state of my property looks like, as SBK do not visit the property to be my 'eyes and ears' let alone 'manage' the property.

Professional, responsive, supportive, we are very impressive for the service received. thank you to the whole team.

When James showed us around this property me and my partner fell it in love with it! After viewing it the landlord accepted us and said we could move it on the 14th November! Never been happier, hoping it’s our forever home! Thank you James 😃

I’d like to extend my thanks to Niraj at SBK’s Leicester branch for his support during a challenging tenancy checkout. The tenant was reluctant to acknowledge the poor condition in which the property was left, but Niraj handled the situation with professionalism and care. His calm approach and clear communication helped guide the process to a fair resolution regarding the deposit. I appreciated his expertise and would confidently recommend his services to anyone seeking reliable property management assistance

This company (Coventry branch) manipulates chronology, and facts. They lie whenever it suits them! They are not human beings, but ruthless psychopaths lying so brazenly and unscrupulously! I hope one day you feel the full, fitting weight of the humiliation on your own shoulders and back! I can't believe God could create such beings! I pray that I will be protected from such people in the future!

Absolute idiots. Don't waste your time.

We asked Gavin Stokes from the Nuneaton branch to let our flat. We wanted the full management package.

He arranged to value the property with tenant. Tenant has been in touch to say he never showed up. No email to us explaining why.

This is after us waiting for him to come back after annual leave. So much time wasted. We're pretty shocked.

Shocking from start to.... well still waiting.
We initially booked a viewing for a rental property. This wasn't easy for us as myself and wife both work full time so to just drop everything at the click of a finger to get time of work wasn't easy - but we did it. At short notice they cancelled our viewing due to "logistical problems in the office" they then said there diary was very full and they'll try and find us a new date. Eventually they got back to us with a new date that only my wife could attend - I couldn't due to work commitments. But they offered and agreed from this point that if we wanted to go for the property - they would make sure I got to view the property in person before we were expected to sign anything or pay anything.
My wife viewed the property and we applied for it on the basis I would be able to view it before proceeding.
Anyway the landlord chose us as his ideal tenants so we requested for my viewing and basically got told they were to busy, we needed to pay the holding deposit or risk loosing out to someone else. They eventually offered me a viewing for the following morning at 9am - again to short notice to get the time off work.
So we reluctantly told them to bypass us as we didn't want to mess the landlord around and we weren't happy because they'd gone back on what they said.
I then contacted them the next day to say I understand if the property has gone to someone else now, but if they were able to make a viewing for me the following week(something they'd promised in the first place before expecting and holding deposit or official proceeding with the property) to allow me time to give work enough notice then we could look to proceed forward. They were very rude and basically told us they didn't understand why we wouldn't go ahead initially, and that they thought our reasoning was "weird" . This wasn't the first time they were rude - multiple times on the phone and also in person to my wife in the office.
They eventually told us they'd contant the landlord and get back to us... we still haven't heard anything back nearly a week later.
We've been left very frustrated and annoyed by the whole experience with Sheldon Bosley Knight. Considering all of this was caused in the first place by them cancelling our initial viewing we could both attend - yes these things happen - but there whole attitude and approach since then has been disgusting. They need a serious lesson in customer service and how to talk to people. And by the looks of other reviews - we aren't the only ones who think so. Pretty sure they wouldn't have explained to the landlord how and why this whole situation panned out as it did with his "ideal tenants" 🤔

UPDATE : Conveniently the following day after posting this review - my wife received a call from SBK stating we could still proceed with the property but again requesting a holding deposit to be paid before I could view the property. Unfortunately I was at work unaware of this call, and since we had heard nothing in well over a week - we had already viewed and applied for other properties. For which moments before my wife received the call from SBK I had received a call whilst at work stating we had been accepted for so paid the holding deposit.
This whole situation has been a farce and could have been avoided had there been more organisation and quality of customer service from SBK in the first place. And ultimately its caused a headache for the landlord whom im sure is oblivious as to why this has all happened and probably thinks we are just messing hin around when really its the incompetency of SBK.

Disappointing. Whilst SBK never actually helped sell my property, this is because they never showed up! Despite confirming the time slot and me chasing up with a call, heard nothing back!

I’ve genuinely had more humanity - and more competence - from a chatbot than this company (‘Andrew Granger & co’ -owned/run by Sheldon Bosely Knight). But landlords should also be wary - good tenants leave when gaslit and made to feel like a squatter. Bad business for the company too. Renters are also customers - you have no lettings business without them, but they often become buyers, or even landlords, themselves. I wouldn’t do any of it with this firm after my experience with them - the worst by far in over 20 years of renting (including student houses). Renters are human and rent for a variety of reasons. We don’t own the property but we pay - a lot - to make it our home and care for it. If you can’t muster any respect, please find a profession that isn’t so important as helping people find a home and feel safe. Told by staff member that the obvious damp patches were paint marks (they weren’t, the damp got worse (despite every effort on my part - it’s a very old cottage), ruined several items of my property and was coming through plug sockets). The woman who showed me around couldn’t answer any questions about the property because, she said, they had a portfolio of several hundred houses. Which at least was honest - they prize profit over competence and it’s been obvious they either can’t cope or don’t care. Move in day, I came to find an active wasp nest (wasps flying at me for weeks in the shower, on stairs…), dead bird in wood burner, a broken washing machine filled with grit, old rubbish and thick dust left in bathroom cupboard, old dirty sheet covering a dirty closet floor with gaping holes in, a closet full of the previous tenant’s belongings, and that the inspection had missed a hole in the wall - among other things. I was treated like a nuisance for just pointing this out and told it could be three weeks until someone even came to look at the washing machine let alone order one. Asking if that was normal the curt reply was ‘yes’. I was actually told by this staff member that if I didn’t like it, they could void my contract - a horrible threat that made me feel I could not voice issues. The experience of moving into a new home should be joyful and dignified - this company made it anything but, so this house was never a home. Report of leak was never even replied to. The landlord showed up one day with no notice - didn’t even tell me he was the landlord until I asked, had no idea who he was. No apology from the company obviously. I spent several £100s of my own money trying to make this place safer (wasps) and nicer - with permission, because no one else was going to do it - from having a professional deep clean at the start to getting chimney cap fitted (no more dead birds) to repainting, retiling downstairs bathroom floor (fungus growing where it was plain concrete, no flooring), sorting the closet floor, lighting and much more. I had to pay for external guttering myself. I had to sign a clause that said I was responsible for pest outbreaks, even if out of my control (like the wasps). That isn’t normal. Young staffer came to inspect - was a humiliating and unprofessional experience. I’m so out of pocket but good riddance, mental health matters more. My new landladies met me in person. What did they say when I asked if I could hang some pictures? ‘Of course, it’s your home.’ And even though I’m not renting through them (they just got me into the property), Adam’s and Jones told me I could pop by for advice if I ever needed to. At Henderson Connellon, I had one point of contact for several years (as opposed to the revolving door at AG) - and great service, negotiating for the mutual benefit of both landlord and renter. Basic humanity 101 and good business. Andrew Granger/Sheldon Bosely Knight - do better.

Appalling experience with a purchase through the New Homes Team. If you are developer or potential purchaser reading this, the strong advice is move along and find a reputable agent.
We suffered from untruths & broken promises.
So disappointing that an estate agent is so driven to sell a house that they will waste months of peoples lives.

I can’t fault the service from SBK, specifically Chloe from the Evesham Office. She went above and beyond to help me and my husband find our dream house. She was able to listen to our preferences and find us the perfect house. Her communication was impeccable, she consistently kept us in the loop and updated us through the whole process. A massive thank you! We would highly recommend SBK to anyone looking to move house.

Niraj was absolutely amazing in helping with the tenant check-out of my rental property and sorting out some outstanding issues. He was pro-active, responsive, efficient and professional in every way. He kept me informed with the process, undertook the urgent tasks and resolved all the issues on time. Would definitely recommend dealing with Niraj.

Excellent letting agent.
Keeping you informed and updated through every process.

As soon as Niraj Shah came to my property to do a check, I knew he was going to be brilliant. He was polite, respectful.
He removed his shoes prior to coming in without being prompted. It sounds trivial but for me it just shows a level of respect not seen often.
He was knowledgeable and a fantastic representative for SBK.

The lettings service is abject and extremely incompetent. They seem to believe a tenant can damage extremely difficult to replace worktops with impunity citing ridiculous 'wear and tear' excuses. Negligent sharp object gouging is not wear and tear.
They then all became 'experts' in the repair they say they paid for but they simply sent an unskilled person to the flat to smear in some Ronseal wood filler, totally unsuitable for laminate repairs. They even sent a photo of the tin, proving the wrong product was used by an inept person.
Then they accused me of damaging the 'repair.' I did touch the repair to confirm my opinion that the incorrect filler had been used. They are totally unprofessional, incompetent and talk lots of nonsense with no actual knowledge of the extremely poor repair.
I've had to dig out the spongy (as hardener was not mixed into it as it should have been,) and replace it with the correct two-part resin.
This estate agents was Grangers and someone who identified himself/herself as someone from Grangers pompously defined their 'inspection' protocols - they will not inspect any surface if a messy tenant happens to place clutter in a way to obscure damage.
I'd strongly recommend finding a competent estate agent and not to trust this agency with important tasks, which they do very poorly yet still enjoy being paid for them.
Added to this, they also lost (they say 'misplaced' but as they still can't find them, a dictionary definition would be LOST) a set of my keys. As this lot have no idea where they are, their evasive assurances that they were 'misplaced' in the office, is somewhat suspicious as I'm quite sure they'd find them in an office.
Their shoddy practices have been expensive (to me not them,) as they completely lost the balcony key so they had to change the locks and I had to return from London to clean the balcony for the next tenants as I couldn't gain access to the balcony when I was in the area to prepare the flat.
After 15 years of taking a percentage of the rent for this property they were no more competent or polite than had I only employed Grangers/Sheldon... for a week.
Thankfully, my interest in the flat is legally ended but in any future requirements of my own, this estate agents is one I would avoid employing.
A wholly unpleasant experience and the nameless Grangers staff member (deciding not to identify himself/herself before adding his/her own nonsensical contribution,) was the most egregious.
This estate agent will take their percentage but will not adequately carry out simple tasks.
In London, where I live mostly, there are many agents like these and that is not a compliment.
They still insist they sent a professional and that said 'professional' used the correct repair method for a laminate repair - I have referred to technical data and can confirm they are wrong but they believe that estate agents, (the people that tell us that a kitchen is a kitchen on a viewing) know best.
As far as Market Harborough is concerned, there are better agents, especially for landlord services. Do your research. I wish I had. My worst experience with any company in the property business after decades of working in it professionally and buying/selling/letting properties.
Dire service.