Sherbertlemons Reviews 

**Extremely disappointing experience**

I ordered an item from Sherbet Lemons over a month ago and I still haven’t received it. The expected delivery time has long since passed, and despite sending multiple messages and trying to contact the company several times, I have received any form of communication.

Money refund needed. Never received my items… never get an answer on my emails

Hi can anybody tell me how to contact this company? Trying to return an item for a smaller size and have emailed four times. Heard nothing ? Bikini is too big and just want to swop for smaller.

Emailed countless times to return got no response

Their website says their customer service responds in 24 hours. It also says that they have returns in 14 days but require tracking. When I went to return, the return was going to cost me $70 FOR A SWIMSUIT! That is unacceptable. This is a scam DO NOT BUY esp. if you are from the US

Sherbert Lemons is the best! They have the cutest swimsuits and the quality is so amazing. The colors are so cute and creative i’m obsessed.

Terrible company and service! I ordered a size medium and was sent xs. Reached out via email and social media, also submitted a return request and was completely ignored.

I ordered the most beautiful bikini... but sadly the sizing was far too small and I had to return it.

I have sent an email to their customer service team on 3 occasions as well (as messaging on socials) to enquire about my return payment being processed... it's been 3 weeks and I have received no response.

The bikini came far too late and I had to purchase elsewhere for an alternative. I therefore returned the bikini through tracked delivery with it never being tried on, and have been ignored by this company for weeks. I have sent 5+ emails, messaged their Instagram 5 times and have commented on their Instagram posts to no avail. The company owes me a refund of over £100. Never purchase from this company; I will never purchase again, however, will be continuing to communicate with them until I receive a refund.

I have not heard from the company after multiple emails and waiting on a bathing suit that is long past its due date. They have not responded in any way.

I don’t recommend this website to anyone.The lie about shipping time. They took over 3 weeks to send me a tracking number. I sent numerous emails trying to get an update about my order they never responded. I received my order very late (missed my birthday) I placed my order in May and didn’t receive it until the end of June. They still haven’t reached out/responded to any of my emails.

I am extremely disappointed with my experience with Sherbert Lemons. I returned my parcel, and Royal Mail confirmed that it was delivered to their office on 26th June 2026.

Since then, I have been trying to get an update on my return and the £104 refund I am due, but I have received no response. I have emailed them several times and also contacted them via Instagram messages, yet my attempts to get a resolution have been ignored.

I appreciate that returns can take time to process, but when a parcel has been confirmed as delivered, customers should be kept informed and not left chasing repeatedly for updates. The lack of communication has been extremely frustrating.

I originally placed my order and my original confirmation email stated my parcel would be delivered in 1-2 days. It was not. After a week I was chasing this, the customer service team advised me they would send it on next day delivery. It showed up 3 days later. I then requested a return via their email as advised, days later still no response. I then found the return address online, posted my item back, including all the details they require (order number, email address etc) the item was also unworn. I have just tracked my return this morning to see they have DECLINED my return. They still have not replied to my original email regarding my return. DO NOT ORDER FROM HERE. Up there with the worst customer service I’ve ever experienced.

the most gorgeous handmade pieces, super fast shipping. I ordered the concha shell bikini set in cream and it it the most flattering bikini i’ve ever worn, will definitely be ordered more pieces from there xxxxxx

I rarely leave negative reviews, especially as a small business owner myself, but unfortunately this has been one of the most frustrating online shopping experiences I’ve had.

I placed an order on 23rd May and paid £99 for a bikini advertised with 2–4 day delivery. After weeks of hearing nothing, I emailed twice requesting an update and then asked to cancel my order. Both emails were completely ignored.

After almost a month with no communication, I had no choice but to raise a dispute with my bank to recover my money. Coincidentally, the day after the refund was issued, my order was suddenly dispatched.

When the bikini arrived, I was also disappointed by the presentation. For a £99 item, it was sent in a basic mailing bag with minimal packaging. While packaging isn’t everything, it felt very underwhelming for a product at this price point and only added to the overall disappointment.

The bikini itself is pretty, but the customer service has been non-existent. Being ignored for weeks, having cancellation requests disregarded, and only seeing movement on my order after involving my bank has left me feeling that my custom simply wasn’t valued.

Had someone taken the time to respond to my emails, provide an update, or honour my cancellation request before dispatch, this situation could have been avoided entirely.

Sadly, based on my experience, I wouldn’t feel confident ordering again.

The quality of the bikini is impeccable and well packaged. It took 3 weeks to reach South Africa 🇿🇦. Collected it at my nearest post office where I paid R45 for customs.

I have contacted this company multiple times before I got my bank involved. I ordered 2 bikinis for a trip in early June on May 6th and according to the shop app the status is: order placed. No update, no apology. I have not gotten a response and i have contacted them directly multiple times. I need my $200.00 back because this is ridiculous. I get theyre a small company but dont put on your website that your order will be shipped in 5-8 business days if you cannot guarantee that. It is deceptive and misleading. They are playing with peoples money. I had to get a brand new bikini from Kulani Kinis and that bikini came in less than 4 days. I should’ve went with them from the beginning smh

Have tried to contact about my order and have had no communication very disappointing £80 spent and no reply what so ever I just want to know if I will be receiving or I want to cancel!!!

I love everything about Sherbert Lemons whether it’s the quality of the swimsuits or the customer service! Every bikini is made with the highest level of detail and makes me feel so confident. The colors are so vibrant and perfect for summer or any vacay! Highly recommend :)))

Amazing company! The owner Kelli is the best!