Shergroup Limited Reviews 

We instructed Shergroup on behalf of our Company to enforce a County Court Judgment after a debtor had failed to pay the money owed to us.
Our experience with Shergroup has been excellent from start to finish. The team were professional, courteous and responsive throughout, keeping us informed as the matter progressed and explaining clearly what was required at each stage.
We had some administrative issues with obtaining the documentation required for the Writ of Control, but Shergroup guided us through what was needed and, once the necessary documentation was provided, progressed the matter through the compliance and enforcement stages.
When the debtor subsequently proposed paying the outstanding debt by instalments, Shergroup contacted us for instructions and respected our decision that we wished to continue enforcement and require payment in full.
The High Court Enforcement Agent ultimately attended the debtor's premises and successfully recovered the outstanding amount in full.
I would particularly like to thank Jackie, Shripad, Ankush, Sangam and the wider Shergroup team for their assistance, professionalism and communication throughout the process.
The recovered funds have now also been remitted to our Company, bringing the matter to a successful conclusion.
Debt recovery and enforcement can be a lengthy and sometimes frustrating process, so having a professional team handling the enforcement made a considerable difference. Based on our experience, I would have no hesitation in recommending Shergroup to other businesses requiring assistance with the enforcement of an unpaid judgment.
Thank you to everyone involved for achieving an excellent outcome for us.

Shergroup were the High Court Enforcement Officers instructed, via Collect My Debt, to enforce a Writ of Control on our behalf. The judgment was for a tenancy deposit our former landlord had illegally failed to protect in a deposit scheme and then only partly returned; the court awarded us around £5,900.

Where Shergroup were reasonable was the attendances themselves. Their Interim Report, once we finally obtained it, was detailed and professionally written, and the agents did recover a £1,250 part-payment at one visit. The issue is everything around that. Across the Writ's 12-month life there were four attendances in total — September 2025, January 2026, March 2026 and June 2026 — with long gaps in between and no proactive explanation of the strategy or timeline. After the first address returned no answer, it took until January for a second visit, and the trace to a new address was something we had to request and pay for separately.

Communication was the real failure. Emails went unanswered for extended periods, calls were not returned, and we were left to chase repeatedly for any status. That £1,250 part-payment is the clearest example: it was collected, but we were not told. We only learned of it by demanding a written report and reading it in the visit notes. When money is recovered on a client's behalf, the client should be told, and told when they will receive it — not left to find out by accident.

The debtor obtained a stay of enforcement in June 2026 and the Writ has now expired, and I accept neither of those is in Shergroup's control. But the earlier months were, and they were largely wasted. If you use Shergroup, insist on a written reporting schedule up front and be prepared to do the chasing yourself.

I would not recommend Shergroup to anyone.

This has been one of the most stressful experiences I have ever had.

Shergroup recovered the money from the debtor in full and confirmed in writing that they received the debtor’s payment on 1 July 2026. Despite this, my money has still not been remitted to me.

Initially, I was told there was a 14-day retention period. Then I was told it was 28 days, meaning payment would become eligible on 29 July. Today is 4 August, and I still have not received my money.

I have made more than 10 phone calls, sent numerous emails, submitted a formal complaint, and even emailed the CEO directly. Nobody has been able to tell me when I will be paid.

Every member of staff simply passes me to someone else. They repeatedly tell me they “don’t know” why the Finance Department has not processed the payment. They cannot provide a payment reference, cannot provide a timescale, and cannot explain why the money is still being withheld.

The lack of communication has caused me enormous stress and anxiety. I have had to seek medical help because of the way this matter has been handled.

Four months ago, I also had to pay £170 upfront for them to begin the enforcement process. After successfully recovering the debt, I expected a professional and timely remittance process. Instead, I have been left chasing my own money for weeks with no clear answers.

The enforcement agent did an excellent job recovering the debt. Unfortunately, the administration and finance process has been extremely disappointing.

Until Shergroup improves its communication, transparency and payment process, I cannot recommend this company.

Shergroup.

Dear Claire,
I am writing to you to formally lodge a serious complaint regarding the handling of my case. I originally chose Shergroup because I watched your television show and was impressed by the high level of professionalism displayed. Unfortunately, my actual experience with your company has been an absolute let down.
From the beginning, it feels as though no one has listened to a single piece of information I have provided. I went out of my way to supply your company with detailed intelligence reports, and I even had to provide your team with the correct email address just to get the Writ of Control sent out.
The treatment I have received from your staff has been entirely unacceptable:
* **Disrespectful Conduct:** Yesterday, your staff hung up on me simply because I pointed out a massive oversight on their part—specifically, that the medical certificates provided by the debtor were out of date by two years and originated from an online consultation in a foreign country. Instead of addressing this error, your staff treated me like a child.
* **Incompetence in the Field:** The enforcement officer sent out, Joe (who I was told was experienced), failed to even take down her contact details.
* **Public Humiliation:** To make matters worse, she has now posted on Facebook bragging about how she "beat the bailiff," complete with a photo. Shergroup has made me look and feel incredibly stupid.
I am a very disabled individual, and I have never been treated with so much disrespect. The sheer lack of competence and empathy from your team is staggering.
Please be advised that I will be forwarding a copy of this complaint, along with the details of how my case has been handled, to the professional association that Shergroup belongs to.
I expect a prompt response from you outlining how this matter will be investigated and rectified.
Regards,
Sean Pasquale

What a disgraceful company.
Enforcement of an employment tribunal - poor communication, wanting more money for searches when they don't act on provided information.
Don't use this company

I had a very positive experience with Shergroup and wanted to share my feedback.

From the very beginning, the communication was clear, responsive, and professional. Prashant and Ajeet explained every step of the process in a straightforward way, which made what could have been a stressful situation feel much more manageable. I always felt informed and supported, and any questions I had were answered promptly.

What really stood out was the effectiveness of the enforcement team. The enforcement agent Jordan handled the situation with confidence and professionalism, and the process moved forward quickly. Remarkably, full payment was secured on the same day of enforcement, which exceeded my expectations.

Overall, the entire process was smooth, efficient, and well-managed from start to finish. Shergroup delivered exactly what they promised, and their experience in enforcement clearly shows. I would not hesitate to recommend their services to anyone needing reliable and effective enforcement support.

Thank you again for such a seamless and successful outcome.

DO NOT USE. Just look at all the other 1-star reviews. it's been 4 months and they haven't even been to the debtor, that's their only job!

There have been new charges introduced. They also tried double-billing us. ZERO communication and they have done lifted their fingers yet.
AVOID.

If it were possible to give a minus I would.
I concur with the other dire ratings.
Their charges are non transparent & they introduce charges that you have never seen before nor agreed to.
In my case they did not even acknowledge that I repeatedly asked to cease using them - kept insisting on me paying them more for their services.
My recommendation - DO NOT USE.
I am reporting them to the SRA (their stated regulatory body) and already reported them to the High Court Enforcement Officers’ Association.
All those w 1 star, if you can be bothered, I would ask that you do likewise so that they can get investigated & their practice reviewed by some authority.

Worst company and experience/DO NOT USE THIS COMPANY

I had a very disappointing experience with Shergroup following the instruction of a writ.

From the outset, communication was poor. I received no meaningful updates unless I chased repeatedly, and even then responses were limited and unhelpful. I was not provided with a copy of the writ until I specifically requested it, which should have been standard.

When enforcement was unsuccessful, there was no clear explanation of next steps, no realistic discussion of alternative options, and no guidance on possible solutions. I was essentially left to work everything out myself, despite paying for professional enforcement services.

I also raised a complaint, but there was no real attempt to resolve my concerns or acknowledge the shortcomings in communication and service. Overall, the process caused unnecessary stress with very little value or support in return.

Based on my experience, I found Shergroup inefficient and lacking in transparency. I would not use them again and would not recommend them to anyone seeking effective or supportive enforcement.

DREADFUL

They do not follow up. Ignore information given, do not actually try and attempt to recover.
This company is a SCAM!
They do nothing.

This company first said it could retrieve money, then it said it couldn't now they say it can't again. They have wasted so much of my time, I am no longer interested. If that is how the justice system works, that's fine. We will be in the UN Commission on Human Rights next month.

Owed a £3k debt by a rogue builder. Absolute waste of time. Unless your enforcing a parking ticket for the council dont bother with this lot. If your a private individual owed money forget it. Communication is dire. Lots of different people get involved to the point where you don't know what's going on. Don't be duped by the flashy TV shows, imo they're fake and set up.

Sharks - Greedy. Hope someone puts a stop to this scam

Like some of the others say spam emails after spam emails, obviously no GDPR so you would question how they work as a company if the can't even work an email system.

DO NOT SEND UNSOLICITED EMAILS - Scammer Scum

Congratulations Shergroup to having Jackie Morgan working for your company.
The fast action and exceptional service provided by Jackie regarding the high court writ was so impressive and professional, and she is one of the best to provide such services to the clients.
Since she took over my case, she has always updated and communicated frequently via email and telephone to ensuring the smooth progress.
I would like to take the opportunity say thank you again to Jackie and her team for the service and support with their expertise experience.

Started off very well and was informed of what was happening. After that I had to chase for information and what was actually going on. Applied for an extension of the writ and heard absolutely nothing. Stay clear of these for high court enforcement.

They're happy to take your money but then nothing happens. After 10-months of terrible service from Jackie Morgan i made a complaint and was promised weekly updates - i've had one in 2-months!!!!
I call and leave messages and NEVER get a call back from either Jackie Morgan (case handler) or Sue Loustalan (Complaints Mgr).
I have phoned and asked for Claire Sandbrook CEO and she never returns calls - clearly doesn't care as i'm probably small-fry and unless you're chasing £100's of k with a big fee for them they can't be bothered.
IF YOU DISAGREE SHERGROUP RETURN MY EMAIL CLAIRE SANDBROOK & CALL ME TO DISCUSS. Thx. IW (Jackie Morgan has my contact details)

I had a fantastic service from Jackie, Antony, Donna and the Shergroup team (I think I spoke to everyone) from an employment tribunal award of over £8k that was just being consistently ignored to actually instructing this team to collect and they did just that - whole process (once judgement was awarded) took about 3 months from start till money received, I thank you all so much, I was racking up debt left right and centre because of this and now am debt free - I’m sleeping well at night now, thanks to you all :)

Shergroup is helping me to enforce a foreign court judgment within the UK. Their service has been extremely professional.