Shine Reviews 

14,399
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,763 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional technicians for arriving promptly on schedule and completing flawless, invisible paintwork repairs directly at their home addresses. Consumers consistently note that staff members are exceptionally polite, friendly, and efficient, ensuring that damaged vehicles are successfully restored and left looking completely brand new. Some reviewers were not happy with the administrative booking process, explicitly mentioning long waiting times or difficulties securing a fast initial appointment date. Furthermore, a few individuals also experienced occasional scheduling cancellations or customer service communication hurdles before the repair work could finally take place.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting that technicians arrived on time and... See more

Staff

Users describe positive interactions with staff, frequently noting that representatives arrived on time and... See more

Quality

People report positive experiences with quality, noting that the repairs leave vehicles looking completely... See more

Product

Reviewers highlight positive aspects of product quality, noting that scratches are completely gone and... See more

Booking process

Consumers find booking process to be positive, highlighting an easy and straightforward experience with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall easy experience. Staff (Mark in my case ) very nice guy and I can say that even if I work with colours myself on daily basis and can see tiniest difference in shades dammm he made the fix so w... See more

Company replied

Rated 5 out of 5 stars

The technician was prompt, very respectful and polite. This was a rescheduled appointment so pleasing. He worked in quite windy conditions but has achieved an excellent result. From end to end deali... See more

Company replied

Rated 5 out of 5 stars

Excellent result! Completely invisible repair. The chap arrived on time, got stuck in immediately and completely restored the paintwork to the original. We were annoyed that we had to pay a callou... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with the results! David from Shine Repair did a fantastic job repairing my car, and I honestly couldn’t be happier with how it looks now. The service was professional, friendl... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. also in
  3. Auto Body Shop
  4. Auto Dent Removal Service
  5. Auto Repair Shop
  6. Car Service

Written by the company

Shine!® are at the cutting edge of Mobile Repair Technology and have been working to shape the future of the mobile body shop sector. Implementing standardized working practices and establishing firm relationships with leading refinishing suppliers Shin...


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(14,399)

3,590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable Company

When I first made contact with Shine, they were extremely helpful and gave me a date for the repair. I received a telephone call this morning to ask if they could change the date to today. The engineer Steve turned up on time. And did the repair in a very professional way. I would highly recommend this company. I must mention, Steve as he was such a pleasant person to talk to.
Well done to everyone,



November 13, 2026
Rated 4 out of 5 stars

Good quality repair eventually

Good quality repair, carried out professionally within the 4 hour time frame specified.
It was the 2nd appointment, the first having been cancelled by you several weeks earlier, meaning I waited over 2 months to get the work done.

November 11, 2026
Rated 5 out of 5 stars

Technician turned up earlier than my…

Technician turned up earlier than my slot - which was great - and the work carried out was perfect, can't see the original scuff at all. Very happy with the work and would definitely recommend.

November 12, 2026
Rated 5 out of 5 stars

2nd time I have used Shine and the very…

2nd time I have used Shine and the very high standards of service are still in place. On-line booking did not work but the follow up call to complete the booking was very professional and quick as well. The technician who completed the work arrived on time and did an excellent job in very cold weather. So glad that I bought this cover with my car

November 12, 2026
Rated 5 out of 5 stars

Absolutely blown away by the experience…

Absolutely blown away by the experience iv had with shine from the very start to finish. Excellent customer service, starting from the phone call to arrange the appointment, incredibly helpful. They were doing everything they could to work around my schedule! Even the app for uploading the photos of the damage for approval, the response was prompt and gave me clear instructions for next steps. Then to today when Sam the technician came out and completed the work to an absolutely impeccable standard. Sam was so friendly and a real pleasure. He talked me through the full repair and really reassured me. He is a real credit to the company. Im so happy with the result! He was meticulous in covering the entire area so nothing was left on the driveway, very tidy and you would have no idea there was ever a scratch. I wouldn't think twice about recommending. This is by far the best customer service and experience I have received in years. Thank you Shine Protect - I am one very happy customer!

November 12, 2026
Rated 5 out of 5 stars

On time

On time, friendly knowledgable specialist who did a first class job.

November 11, 2026
Rated 5 out of 5 stars

Easy to book after sending in photos…

Easy to book after sending in photos and the person on the phone was polite and helpful. Price seemed reasonable - though there can be an extra charge depending on extent of repair needed when the work takes place. Very thorough job done. Delighted with the result . Thank you.

November 11, 2026

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