Shinjiru - MalaysiaReviews 

403
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, knowledgeable staff who provide impressive assistance. Many highlight the prompt response times, with issues often resolved quickly and efficiently, sometimes within minutes. The service is frequently described as top-notch, with users appreciating the stable, fast, and reliable hosting, as well as the comprehensive support for various technical issues. However, some people mentioned a desire for 24/7 support, indicating that while current response is fast, extended availability would be beneficial.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent... See more

Staff

Clients share positive opinions on staff, highlighting excellent support and assistance from the team.... See more

Response time

Reviewers mention positive feedback about response times, with many customers consistently praising the... See more

Service

Customers consistently note positive experiences with service, describing it as a good hosting provider with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zack is super helpful. Btw their support team is always responsive at needs. But only during normal office hours. Would be awesome if they can extend to 24/7 supports

Rated 5 out of 5 stars

Received prompt response to a redirect request. The support guy even explained very patiently to me what a DNS server was. Shinjiru is currently my top choice when it comes to domain registrations and... See more

Rated 5 out of 5 stars

Assistance and support from the team are truly impressive. The team are really understand what kind of problem the user facing, so the solution or advise are easily to solve the issue. KEEP IT UP GUYS... See more

Rated 5 out of 5 stars

Great localized service, automated, almost everything you can do on their portal and best part, their support is top notch, very prompt reply. I'd highly recommend.


Company details

  1. Web Hosting Company

Information provided by various external sources

Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions. Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!


Contact info

4.9

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(403)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fast response, Good service

The response time was pretty good
Less than half an hour
And they were able to assist me and resolve my 2 issues
Thanks Support team

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied client

I am very satisfied with the support I received from the Shinjiru team today.

We encountered a major SSL and webmail issue that affected our users, and the support team was extremely helpful in identifying the root cause and providing a solution quickly. What impressed me most was their willingness to investigate previous cases, explain the issue clearly, and recommend a practical solution without requiring unnecessary additional purchases.

The issue was resolved promptly, and the entire process was handled professionally, efficiently, and with great patience. Special thanks to the support representative who guided us throughout the troubleshooting process and ensured everything was working properly again.

Excellent customer service, fast response time, and effective problem-solving. Thumbs up to the Shinjiru team! Highly recommended.

Thank you for your outstanding support.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Salutessss Shinjiru 🫡…

I have been using Shinjiru services more than 15 years, I would say from a small setup but with very professional team helping up throughout this yearssssss to a bigger and bigger team, and welly maintain their services and keep on upgrade and expand with very very less hiccups. I dare to say, it’s professional.. thank you so much Shinjiru, keep up the good work, I believe you will never stop chasing your vision. 🫡salutes

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast response time by the support team

Had an urgent issue with our website. Contacted Shinjiru Support team. Response was fast and the issue was resolved promptly. Great job by the team, especially Ruby! Thank you so much!

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great hosting services and support team

Great hosting services: competitive pricing, stable, fast and good reliability.

Also, the Telegram support have been amazing so far. They will assist in every issues: domain transfer, domain issue, hosting issue, php issue, etc.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Terbaik dan mantap

very good services and excellent support, sudah lebih 10 tahun dengan shinjiru since 2013, terbaik mantap, support at telegram very fast and supportive, thanks shinjiru

April 16, 2026
Unprompted review

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