Shippit logo
Visit website

Shippit Reviews 3,099

•
TrustScore 5 out of 5

4.9

Shipping Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that parcels arrive on time, often sooner than expected, and are well-packed and in perfect condition. Many appreciate the professional and friendly staff, especially the delivery drivers who go the extra mile to ensure satisfaction. The overall service, product quality, and ordering process are frequently highlighted as excellent, making for a very positive customer experience. However, some customers experienced issues with delivery, including parcels being left at incorrect addresses or drivers refusing to deliver to specific locations. A few also reported problems with communication regarding delivery schedules and difficulties with customer service when trying to resolve these issues.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, reliability, and... See more

Product

Users describe positive interactions with product. Many reviewers praise the quality of items, noting that... See more

Order

Customers had positive experiences with order. Many reviewers praise the quick delivery times, with some... See more

Staff

Clients share positive opinions on staff. Many customers praise the politeness, friendliness, and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The parcel was delivered on time. You said you will do it and you did it exactly as you promised. The delivery person was polite and handed the parcel to me. I haven’t received such a service from a... See more

Rated 5 out of 5 stars

Delivery was great, However the retailer failed to provide any other options - so they posted me a 13kg package for free when all I really wanted was to pickup in store when it came in. So since I pl... See more

Rated 5 out of 5 stars

My order arrived very quickly and well packed. The conditions of my books are perfect due to the fact that they were well protected.The quality of my purchase and the appearance are well presented. It... See more

Rated 5 out of 5 stars

Great delivery guy who was professional and ensured it was carried into my door as was quite heavy. It only took a couple of days to come and I was stunned at the $10 fee only to Harvey Norman when fu... See more

Company details

  1. Shipping Company
  2. Courier and Delivery Service
  3. e-Commerce Solution Provider
  4. Logistics Service
  5. Shipping Service

About Shippit

Written by the company

For businesses that are going places.

  Shippit tracking interface

Shipping and delivery

Our technology and smart carrier allocation make multi-carrier connectivity simple so you can offer more delivery options and sustainable, cost-effective shipments. And for when your shipping needs are complex, our expert shipping services takes care of your shipping operations so you can focus on growing your business.
 

Fulfilment and optimisation

Seamlessly connected with your existing eCommerce software, our platform takes care of shipping for your stores, brands and locations. It’s mission-critical shipping software, complete with the fulfilment automation and shipping analytics needed to help your business grow.
 

Post-purchase experiences

Our post-purchase experience solution automates tracking notifications for any carrier. Together with our in-house delivery support and self-serve returns portal, we help you share better customer experiences that scale with your business.

Free 30 day trial

Fulfil orders faster & ship with our discounted delivery rates or connect your own.

Grow

You are growing your online business.
$49/ month ex GST Up to 250 orders
  • Discounted shipping - up to 34% off retail rates
  • Automate labels and book with multiple carriers
  • Delivery tracking & notifications
  • Dedicated delivery support
  • Email support

Add ons:

  • Connect your own courier accounts - 75c per booking
  • Branded returns portal - $1.49 per return
  • Branded tracking - $50 per month

Unleash

You are an established online business.
$149/ month ex GST Up to 500 orders
  • Discounted shipping - up to 45% off retail rates
  • Automate labels and book with multiple carriers
  • Delivery tracking & notifications
  • Dedicated delivery support
  • Email support

Add ons:

  • Connect your own courier accounts - 45c per booking
  • Branded returns portal - $1.49 per return
  • Branded tracking - $50 per month

Empower

You are a large online business.
500 - 1,500 orders: $249/ month ex GST
1,500 - 5,000 orders: $499/ month ex GST
5,000 - 10,000 orders: $749/ month ex GST
10,000 - 15,000 orders: $999/ month ex GST
  • Discounted shipping - up to 45% off retail rates
  • Automate labels and book with multiple carriers
  • Delivery tracking & notifications
  • Dedicated delivery support
  • Premium support - account manager

Add ons:

  • Connect your own courier accounts - 20c per booking
  • Branded returns portal - $0.99 per return
  • Branded tracking - $50 per month
  • SMS notifications - 10c per SMS
  • Zendesk helpdesk integration - $100 per month

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Grateful to the delivery driver delivering in severe weather

I very much appreciated the delivery by Uber driver Jaskaranbir SIngh J. He went really above and beyond delivering in severe weather with heavy rain and wind at the time, leaving the packet in a dry place near the front door. I'm more than thankful, very grateful to come out and deliver in that weather.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Shippit’s amazing courier service

Shippit have couriered products to me a few times now and apart from being super fast, their delivery drivers actually look for safe places to leave my parcels 👍🏼
Very impressed with this service 🙌🏼

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent I was able to order my face…

Thank you Priceline
Excellent I was able to order my face and eye creams at half price. The purchase came within the week and the baby bag with purchase is just amazing. My girlfriend‘s having a baby soon and it is perfect for her such great products in the bag.( I did keep the bag 🫢 it was to good to give up)
Thank you, great shopping experience

May 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look