ShipSaving Reviews 

I’ve never dealt with a company as disorganized and cold as Shipsaving. A simple refund for a voided label turned into a full nightmare. Their customer service is robotic, unfriendly, and completely careless. The agent gave me multiple wrong email addresses, including ones for totally different companies, then tried pushing me into a claims department that had nothing to do with refunds. It felt like they were desperate to get rid of me instead of helping.

After all the runaround, they finally admitted I had to email a specific inbox — and even then, they told me it could take up to 20 days to get my own money back. On top of that, they charge a 3% fee just to refund your money, which tells you everything about how desperate they are to squeeze customers for every dollar.Cold responses, wrong information, slow processing, and unnecessary fees. Shipsaving is the definition of a company that does not care about its customers. I’m leaving this review to warn people before they get trapped in the same mess, Do not buy shipping labels from this website.

Update — Still No Refund After 20+ Days
It’s now been over 20 business days since ShipSaving promised my refund, and I haven’t received a single cent. This operation feels like a bunch of thieves hoping customers will eventually forget about their money.

Their “20‑day processing” excuse is completely unrealistic — I waited patiently, followed every step, and still got nothing. How is this company even still open? They have one‑star reviews across every platform for a reason.

I’ll keep updating this review until I get my refund. ShipSaving, you’ve officially proven you don’t care about your customers — just squeezing every dollar you can.

I was incorrectly charged carrier adjustment fees and had to spend time disputing them. The charges were eventually reversed in full, proving they should not have been applied in the first place.

The most frustrating part was that after winning the dispute, ShipSaving still charged a 3% fee to return my own money to my credit card. I requested a refund to my original payment method from the beginning, but the funds were first issued as account credit and then subject to a withdrawal fee.

The amount was small, but it's the principle. Customers should not have to pay a fee to receive a refund for charges that were incorrectly applied.

I will be using a different shipping provider going forward.

Absolutely ridiculous. Package was damaged and items inside were destroyed. Customer service is a joke. 2 months and still no resolution. They lie as well. No help whatsoever jump thru hoops just for them to send my refund to someone else. Don't waste ur time or money

Their scan sheet policy was too restrictive for our business. They will not cancel the account, still charge me subscription fees and refuse to address the issue. I'm cancelling my bank card over this.

totally worst site just wasting of money dont buy any label

Terrible experience. They lure you in with a super low rate, then quietly charge your saved credit card without clear authorization or notice. It feels deceptive and unfair. Be very cautious if you save your payment info on their portal. I am asking them removing my bank info and customer service (Liang) rejects to do it!

Started using ShipSaving recently to connect my WIX store. Ran into a bit of issue at the beginning, the store wouldn't sync properly. But their support replied super quick and got it sorted out. After that it's been smooth sailing. The USP discount is crazy low and I love the label-free option since I don't always have a printer at home.

You might notice an unexpected additional fee almost three weeks after purchasing their label — of course, without authorization or any explanation.
If you try to dispute the charge, they’ll simply redirect you to the shipping carrier.

There is no option to delete your bank card information from their system — not even through backend operations. Their explanation? Either “the system doesn’t support it” or it’s “for the sake of customer privacy.” What kind of logic is that? If you contact their claim team, this reseller platform will transfer responsibility to the actually shipping carrier. You will end up wasting more time with somewhere else. Remember all the fees are directly charged from this reseller platform. Claim team will not help you. You can request to cancel your account, but even then, there’s no guarantee your payment information will be removed.

This is a serious violation of user privacy and data control. Be very cautious before using their service.

l will never use shipsaving ever again, compared with Pirateship. Leaving a good and detailed review comparing services and why everyone should stick with Pirateship! I’ve just got charged an extra $125 again. In addition with the $215 and $150 original charge. That’s a total of almost $500. For a couple of shipping labels. Never ever again. I’m going. to be doing a chargeback and disputing these until refunded through the bank. And also blocking the charges.
I’m also leaving a review through the BBB website. Warning of users. I’ve dealt through Pirateship many times their customer service is top notch meanwhile here you will be treated awful and will get charged hundreds of dollars. These charges are inaccurate and meanwhile with Pirateship there is an option to disput them. Here you have no choice! Awful!
Speaking of which I had gotten charged inaccurately at Pirateship, this morning they had refunded me $100! As UPS approved of the disputes and made an error.

I go to create an account on my phone. It doesn’t recognize my primary email provider as legit. Great, now I have to use my gmail that I don’t use anymore. Every time I log in I have to get a code from that email even though I never opted into any 2fa. Woohoo. Then I try to add my card. It asks me to “verify”. The button to verify the card is just straight up broken on mobile due to incompetent development, so I refresh the page. Now all the details i entered about the shipping are gone and i have to reenter them. Then I have to log in on my pc since it won’t work, don’t forget i need a verification code! If I was using pirate ship i would’ve had my account created and bought the label in less than 5 minutes. With this, it’s taking forever. The only reason I’m using this over pirate ship is because they have the scannable QR codes.

This is the second time an Ebayer has sent me something through this service, and it really stinks! The tracking has said it was in Ft Worth as of the 13th ( processing or proscessed). Thats about 20 min from my house. Its the 18th and after hours, still not here 😔.
I've tried to inform folks, but just not every package gets the same attention; so its hard to prove my complaints.
You get what you pay for 😔

I sent a package through UPS and no one informed me about the charges for cigars. The package was never delivered to my buddy in the UK and they sent the package back.
Today I received a charge of $379.95 for a package that was never delivered. NO ONE at Ship Savings will help me with this. They keep saying they can't, but they are the ones who took the money out. And they know the package was returned to me, a month ago.

The best ecommerce software I've ever used. Their prices are lowest of any platform I've used and the service is excellent.

I started learning about eCommerce tips through Shipsaving after my first shipping experience. Now I have my own online store, which makes my life more and more fulfilling. The extremely low shipping discount also saved more money.

This software is very user-friendly. Shipping rates are very affordable. My business is starting to grow more, so my needs are changing, and that is how I discovered that ShipSaving offers more, such as branding your logo onto the shipping label! I highly recommend this software for anyone with a small business!!!!