I needed to exchange a sweatshirt but couldn't complete it on line as there was a glitch in the system, I contacted Helen, she sorted it out and I've received the larger size in good time. Good servic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shout out to Helen and the team here - sorting the discount code, bumping my order to the top of the pile and it arriving early even for my huband's anniversary gift - 2 years = 4 very cool cotton t... See more
My grandson received his 'swing low' england rugby t shirt in time to wear it for last primary school disco and casual last day of term. By the time the 6 Nations started it was nearly worn out. What... See more
1st time buying from Shirtbox. I saw their advert on Facebook & liked their variety of t-shirts so bought 1 during the Black Friday period for a birthday present. I was amazed how quickly, my order... See more
Company details
Information provided by various external sources
Your source of 100% original, cool and funny designs printed on premium quality clothing. T-Shirts and Hoodies
Contact info
8 Waters Road Business Park, bs15 8fe, Bristol, United Kingdom
- 01173294250
- shout@shirtbox.com
- www.shirtbox.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 19% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really wasn’t impressed
I really wasn’t impressed, flimsy material, very poor finishing around neck and sleeves, tiny for a size 14, printing had a nasty sticky rubbery feel, bought as a secret Santa present, now in bin as too embarrassed to give, will buy something else, not worth the time and hassle to return. Never again, lesson learned
November 11, 2026
Unprompted review
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I received 4 t-shirts in August
I received 4 t-shirts in August. They havent been worn very much and only washed a couple of time. 2 out of the 4 have come undone at the seams, 1 has gone nearly see-through under the armpit as well! When I go to return/give feedback/get some help the website wont let me explore or find any detals, it just round in circles so I cant contact anyone. Not worth the cost, yuo may as well buy from Temu. DO NOT WASTE YOUR MONEY!!
November 9, 2026
Unprompted review
I give up with this company now
I give up with this company now. Ordered twice as first order was sent without the custom lyrics added but they'd left the custom default template on the T-shirt! Second order finally arrived and they've got the lyrics right this time but the font is so small you can only read it up close and yet the default template font on the initial order is clearly readable. Apparently this order was going to checked this time due to the initial error. Unfortunately there is no option to upload the images.
October 20, 2026
Unprompted review
Good quality and great customer service
Shout out to Helen and the team here - sorting the discount code, bumping my order to the top of the pile and it arriving early even for my huband's anniversary gift - 2 years = 4 very cool cotton t-shirts.
Quality printing, speedy customer services and printing on order to save waste - winning!
September 24, 2026
Unprompted review
Amazing customer service
Amazing customer service
My parcel was lost by Parcel Force and the company replaced to T-shirts swiftly and without any hassle
September 9, 2026
Unprompted review
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Reply from Shirtbox
Thank you for your feedback Michael, it really means a lot to our team. We look forward to welcoming you back again soon.
great products
great products, quick delivery, and helpful customer service.
August 1, 2026
Unprompted review
Reply from Shirtbox
Thank you for sharing your experience here Susan - we do appreciate your support!
Excellent customer care & high quality Tees
Excellent customer care; high quality T shirt and such an amazing range! Highly recommend 👌
August 1, 2026
Unprompted review
Reply from Shirtbox
We loved reading your review Alison! Thank you so much for taking the time to leave us your feedback Alison, it really means a lot to our team.
Dont buy from here i just bought a palm…
Dont buy from here i just bought a palm angels t shirt from lipari for 160 euros and its fake
July 25, 2026
Unprompted review
Reply from Shirtbox
We're sorry to hear about your experience Charlene, we believe this review may have been posted on the wrong Trustpilot profile, we can confirm we don't sell Palm Angels products.
If this review was intended for us here at Shirtbox, we'd be happy to investigate this further for you. Unfortunately, we're unable to identify any order from the information provided, so we've sent you a request via Trustpilot asking for a few more details.
If this review was intended for another retailer, you may wish to contact Trustpilot to have it moved to the correct business profile.
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Max from customer service was great!
Max from customer service was super helpful. We were gifted a tshirt that was too big and it was no problem to exchange it for a better fit.
Thank you for your help!
July 28, 2026
Unprompted review
Reply from Shirtbox
Thank you so much for leaving us your feedabck Miss Chan, it really means a lot to our team. Good to hear that our Customer Service Team were here to help sort this for you. We'll be sure to let Max know that you mentioned him.
I have ordered 3 shirts never…
I have ordered 3 shirts never received,no contact number i have emailed number of times but not reply feel like am scammed by them so i wont use them ever again
July 25, 2026
Unprompted review
Reply from Shirtbox
Thanks for taking the time to leave us your feedback, Selcuk. We're really sorry to hear you haven't yet received your order. We also want to reassure you that your order is genuine and that we'll do everything we can to help.
We completely understand how frustrating it is waiting for an update. I can see that your most recent email was sent over the weekend when our Customer Service team was unavailable. Our team are here Monday to Friday, and they'll respond as quickly as possible. A member of the team will be in touch to assist with your delivery query shortly, if they haven't already.
Thank you again for bringing this to our attention, and we apologise for the concern and disappointment this has caused.
Ordered Concorde Tshirt worn a few…
Ordered Concorde Tshirt worn a few times picture cracked and was coming off. Washed as per label. Contacted customer service who were quick to respond, very helpful and replaced the tshirt. Hopefully the same wont happen with the replacement?
July 8, 2026
Unprompted review
T shirts look lovely
T shirts look lovely. A birthday present for my partner so don't know well they fit yet. Also received a quick refund for shipping costs due to incorrect information on website.
July 10, 2026
Unprompted review
Reply from Shirtbox
Thanks for the feedback Sarah, so pleased that you are loving the T-shirt, we hope your partner loves it too! If the fit isn't right don't forget to visit our online Help area for easy to arrange return and exchange.
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Amazing customer service
Amazing customer service, I had an issue with delivery (which was my own error) and the team got back to me and helped resolve the issue. The top is great quality and my dad loved it. Sizing is accurate and good material. Will definitely be repurchasing and have recommended to my family. Thank you.
July 3, 2026
Unprompted review
Reply from Shirtbox
Thank you for taking the time to leave us your feedback and for the 5 stars. It really means a lot to our team, good to hear that you are loving your top and that your dad loved it too! We look forward to welcoming you back again soon.
Item too small
Item too small. Needed to exchange. No email confirmation and no returns email so no QR code to send it. Emailed for help but no help provided and then they blocked me. All I wanted was a different size shirt!
July 1, 2026
Unprompted review
Reply from Shirtbox
Many thanks for leaving us your feedback Ellie, we're really sorry to hear that you've had problems arranging your return and exchange. I see that my colleague from our Customer Service Team has already been in touch via email to offer advice and support on how to arrange your return and exchange.
Apologies for the delay in our response, please be assured that your feedback is valued and will be shared with our wider team as part of our continuous improvement commitments.
Excellent service and customer care
Excellent service and customer care. Interesting selection of tee shirts. I've bought two for my adult son's birthday, and I'm sure he'll be delighted with them. Would highly recommend this company.
July 3, 2026
Unprompted review
Reply from Shirtbox
Thank you for your feedback Val, and for the 5 stars. Thanks for the recommendation and support, we really do appreciate it.
I found a great t shirt for a Birthday…
I found a great t shirt for a Birthday present, but my brother lives in Ireland.The order form required an Irish landline, but my brother only has a mobile phone and the form kept coming up with an error.Unfortunately I was unable to complete the purchase, due to this.
June 21, 2026
Unprompted review
Reply from Shirtbox
Thanks for your feedback, sorry to hear that you had a problem completing the shipping information. No problem to add a mobile number to the form, just ensure you enter the number using the international format, e.g. for Ireland +353 87 1234567(For a local Irish number like 087 123 4567). Hope this helps.
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First time ive use this company and…
First time ive use this company and even though order didn't arrive first time ( issue with address) very quickly sorted and great customer service and very pleased with TShirt .Will definitely use again
June 26, 2026
Unprompted review
Reply from Shirtbox
Many thanks for leaving us your feedback Michele, we're delighted that you've discovered us. So sorry to hear there was a problem receiving your original order but good to hear that our Customer Service team resolved this for you quickly. We look forward to welcoming you back again soon.
Brilliant service and quality
I thought that I had already placed my order for my partner's Birthday and realised at the last minute that I hadn't. I got in touch with shirtbox and huge thanks to them, I recieved the item in time and the quality is really good. I would highly recommend this company and will be using them again, and soon!
June 20, 2026
Unprompted review
Reply from Shirtbox
Thank you for taking the time to leave us your feedback Kay and for the 5 stars! It really means a lot to our team. So pleased to hear that you're loving your purchase, we look forward to welcoming you back again soon.
Replacement came quite quickly
Replacement came quite quickly. The original two I Ordered were quite creased but the replacement wasn’t. Overall quite pleased with the product
June 9, 2026
Unprompted review
Reply from Shirtbox
Thanks for taking the time to leave us your feedback we really do appreciate it. Sorry to hear there was a problem with your orginal order, but glad to hear that your replacment arrived safely and that you are happy with it.
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