Shopcarelli Reviews 

I placed my order on 24 September and, despite the considerable time that has passed, I have received neither the goods nor any tracking information.
There has been a complete lack of communication and transparency. I was forced to chase the company with three separate emails, each time receiving promises of dispatch dates that never materialised.
The repeated broken promises, unacceptable delays and poor customer service have completely undermined my confidence in this company. I eventually had no choice but to contact my card issuer and raise a dispute requesting a full refund.
A deeply disappointing and frustrating experience. I would strongly advise potential customers to exercise caution before ordering from this company. I would have loved to try their Bambi jacket and skirt but was denied this opportunity unfortunately. I wonder whether the quality is as good as the photos!

I just received my Bambi jacket from Carelli, and it is by far my favorite jacket. Just as advertised.

However, it took 6-7 weeks from ordering until it arrived - which I had anticipated, from watching other people’s TikTok’s etc. So be aware that it takes a while until you receive your order. But if you are patient, it’s so much worth it!

I initially ordered my jacket in both s and xs, but others had noted that the fit is on the smaller side, so I cancelled my purchase of the xs jacket via email. They refunded my purchase within a week. And the s fits perfectly!

Ordered twice and never disappointed! These jackets are amazing for the price point and have been getting so many compliments!

Love my bambi Jacket!!
It’s my newest favourite jacket, as it’s the perfect finishing touch to every outfit, and I get a lot of compliments every time I wear it!

🚨DON’T BUY FROM THIS SHOP!
This website is a scam, I ordered 2 jackets in August and the order has not been shipped (it’s 19th October). They are not replying to emails, I asked a refund and they are not replying as well. I contacted them on instagram and they are cancelling the comments and blocking accounts.

Ordered the viral bambi coat in August. It’s the mid of October and still no coat. The service is awful. They don’t reply to emails and it seems like I will receive the coat (if i receive if) only when it will be the winter time and I wont be able to wear it anyways…Don’t waste your money. I have also asked for a refund and they are ignoring the emails. :)

Purchased a coat back in August and it STILL hasn’t arrived and doesn’t even look like it’s on its way. They’re horrible at getting back to emails and complaints, communication is non existent! Do not waste your money!

Let me start with the product, it looked very good and the quality was nice. Unfortunately the sizing wasn’t good so i returned it and wanted a refund. After five weeks i still have not got my refund. The customer service is coming up with a lot of excuses and now after five weeks they have a ‘technical error’ in the refund system. Very weird and also very disappointing that this is the way that they handle the refunds. I am still waiting for my refund.

Bought the Bambi jacket as it looked amazing online. Cost €425 including shipping, took forever to come.

I didn't like the jacket closures - really loud, large silver popper so the jacket could never be worn open as they were so ugly. It was so expensive I chose to return because for that price I wanted it to be exactly right, not so-so.

Returns must be sent within 14 days of the purchase being recieved and it takes them 2 days to reply to emails so I finally got the return address after a week of emailing back and forth with their random demands (they needed pictures of my purchase etc even though I gave them the order number). I then paid £30 to get it shipped to the Netherlands. I have just had notification that I am only going to get €291 back as a refund! I am furious! No proof of purchase of shipping etc and as I understand it there should be no taxes due as the item was sent back. So I'm now 134€ and £30 out of pocket!

Total scam, absolutely avoid at all costs even if it looks nice online.

Happy with my purchase! Lovely brand ☺️