JAUS Reviews 

I really wanted to love this company. I’ve been ordering from them for several years and have purchased or tried at least 15 dresses. Unfortunately, after my latest experience, I won’t be shopping here again.

What initially drew me in was the unique styling, but over time I’ve noticed the quality decline while the prices have continued to increase. Many of the dresses are made from inexpensive materials, don’t fit as expected, and don’t justify their price point.

My biggest issue is the return policy. Most returns are only issued as store credit, which keeps you coming back to spend more money in hopes of finding something that works. Before you know it, you’ve accumulated hundreds of dollars in store credit because nothing fits or meets expectations. Then, to make matters worse, some items are marked non-returnable—even though you’re ordering online without ever having the opportunity to try them on.

I recently purchased a dress for my wedding festivities, hoping to avoid spending over $3,000 at a bridal boutique. I used my existing store credit and paid additional money for a dress that cost around $250. When it arrived, the quality was comparable to what I’d expect from a much less expensive fast-fashion retailer. It wasn’t flattering, didn’t feel well made, and when I went to exchange it, I discovered it was non-returnable.

After years of giving this company chance after chance, I’ve accepted that the photos and marketing simply don’t match the product being delivered.

If you’re shopping for a special occasion—especially a wedding—I would recommend looking elsewhere. Companies like Azazie or Revolve have been a much better experience for me in terms of quality, value, and customer-friendly return policies.

I genuinely wanted to be a loyal customer, but after this experience, I can’t recommend shopping here.

I would strongly encourage shoppers to read this company's return policy very carefully before placing an order. I purchased three dresses for an event, all in the same size (size 4), yet one fit significantly smaller than the others. Despite the inconsistent sizing, I was unable to return it and was forced to keep all three dresses.
While the quality of the dresses was good, that does not make up for a return policy that leaves customers with very little recourse when an item doesn't fit as expected. Clothing sizes can vary, even within the same order, and when that happens, customers should have a reasonable option to return or exchange items.
My biggest disappointment was not the dress itself—it was the lack of flexibility and customer-friendly service. If you're considering ordering from this company, only do so if you are absolutely certain about the sizing and are willing to keep every item you purchase. Otherwise, you may find yourself stuck with expensive clothing that you cannot wear and cannot return. ⭐⭐☆☆☆

EXTREMELY BAD AND RUDE CUSTOMER SERVICE. I NEVER RECEIVED MY DISCOUNT CODE SINCE I CANNOT GET A REFUND FOR THE POOR QUALITY DRESS I REVEIVED, THAT LOOKS NOTHING LIKE THEIR PICTURE. DO NOT BUY UNLESS YOU ENJOY BEING PLAYED.

Ridiculously overpriced basic/ cheaply made clothing. The return policy is only store credit, I regret purchasing.

Received a dress with a stain right in tbe center of it and this company REFUSES to refund my credit card!!! No associates ever answer the phone...its been an AWLFUL experience. Would NOT recommend.

Horrible quality! The items are very cheap and nothing like what is shown on their site. The customer service is also terrible!! very rude and dismissive.

If you do decide to buy, make sure you truly like the item, because otherwise you’ll be stuck with store credit and lose the shipping fee.

I can’t believe I fell for it.

Do not buy from the company, it is a scam. They do not ship the items you order. They are extremely over priced. They give you the run around when you talk to them. They only offer store credit. Even when the item has not shipped out, no refund. No refund policy. Terrible experience. I ordered a dress and 3 months now it still has not arrived. They have provided no shipping updates. They offered me another dress but I don't want that option. I would never purchase from this company again.

I purchased a dress for my birthday that I didn't end up choosing to wear for my special day. I emailed and requested a return to find out the dress was a final sale items and couldn't be returned for exchange or for store credit . So now I'm stuck with a dress and that is large. I reached out them and they told me that they made it clear when I ordered the item and emailed it was final sale . I took images of the email and the website description and no where did they show that it was a final sale item that could be returned . Never order from them !

Be caeful. Their return policy is horrible. They overcharge for their merchandise then they will not give you a refund!

Their return policy sucks. Their website does not give you options either to refine your search. No refunds. If you are not happy with your purchase, you are stocked with them with a store credit. Horrible experience. Read their return policy before buying.

Saks was where I found a dress I wanted for my elopement, but they were sold out of my size. I was super excited to find it at JAUS.
The website feels like a normal online brand website. I placed the order, and once you place the order, the Return Policy is on the order confirmation-they do not provide refunds on returned purchases, only store credit. (You can read reviews on how that works out...)
Six minutes after placing the order, I sent an email asking to cancel the order. I really wanted the dress, but was not willing to risk $400 on a dress that may not fit at all.
I also called the phone number that was provided. When you call the number, you get a message that is hard to understand and does not sound like a business at all. I did not leave a message, but I did attempt to call 3 times, just in case someone picked up the phone.
So, I placed the order on Tuesday 10:51PM ET. I sent an email to cancel the order on Tuesday 10:57PM ET. I received an email on Wednesday 12:20PM ET telling me the item had been shipped. (Really, the label was just created, but no tracking is available as the package has not been picked up.)
At 1:20PM, I received an apologetic email saying that the warehouse had fulfilled the order and the order cannot be changed after the order has been fulfilled.
I am really sad that I made the mistake of not fully vetting their return policy as well as Trust Pilot Reviews to see that this is their standard of operation. Their Better Business Reviews, with a rating of "F", are terrible as well-further indication that this is not a good business to spend money with.
They may be a small business, and I understand that their business practices are different. However, none of this is apparent when placing the order with an online vendor, where the practice is to purchase something, have it shipped to you, try it on, and return it if it does not fit.
I feel baited and switched, and I feel that they know they are trapping people. The reviews speak for themselves.
I will also be making a claim with the Better Business Bureau and the State Attorney's Office.

They got some nice stuff! But why is it so expensive? I’m not paying that price for that s!!! I can get just as nice stuff somewhere else that’s ridiculous. I’m not paying that. I’m not f!!!!!! rich. They can kiss my f!!!!!! ass and it is sweet ass at that!

Worst scam and expensive dresses I ever bought, poor quality and you Can’t return! I was force to spend almos $1500 for two dresses (I have the receipt to prove it)
You’re not allow to return and you must expend your money and this bad quality. DONT BUY!!

Do not shop here!

Their website is all fake inventory. Everything is out of stock with the same items rotating for the last THREE YEARS I’ve been trying to use a store credit after a return. They have low to no inventory, and intentionally make searching a huge chore. 100% Sketchy.

Girlfriend just bought two dresses that she liked on here < 30 minutes ago, then saw the refund for store credit only, which is obviously not standard practice. We called just now, storeperson said they "checked with the warehouse and the order had been fulfilled," so there was no way to cancel it for a refund. Apparently they "fulfill orders really fast on the weekdays" so that way they can tell your package is "fulfilled" and steal your money even faster. We will never again order from here, and in the unlikely event anyone ever asks us what we thought of our purchases from Jaus, we will express our dissatisfaction with their predatory anti-consumer practices.

DO NOT BUY FROM HERE. The excuse the storeperson gave was that "we are a smaller boutique," but this is exactly the kind of predatory practice that prevents these smaller boutiques from becoming larger or more trusted brands.

This is by far the worst store I’ve ever purchased from. Ridiculous return policy that you have to go out of your way to read the fine print. Absolutely no refunds and just store credit. My most recent negative encounter has sent me to write this review. I finally used the store credit I had left over on a bodysuit that I deemed was not worth the money. I tried to return it (and they make you submit a return request to be approved), low and behold it was rejected as you can’t return bodysuits at all… so now I am stuck with a $200 bodysuit that doesn’t even come close to the quality it should be. I also paid for 2-day shipping and it didn’t arrive on time at all. And, I purchased another item along with this one that wasn’t even actually in stock and I had to be contacted by the store after going through with the purchase to let me know. Oh and they completely jack up their prices compared to the actual brands’ websites. This is one of many unpleasant experiences I’ve had with this store because you are forced to use store credit. Absolutely do not buy from here.

Same experience that I hear from all the other reviews. How is this store still in business?! The dress I ordered was super long and needed major alterations. Long and behold I could not return and am stuck with a stupid credit!

Terrible quality, the 200$ dress I ordered can be found on SHEIN for 20$. Avoid!!!

I now have made 4 purchases from jaus and my most recent order for the celine gown in black was one of the best purchases ive ever made. I wore it for nye and the quality is so great for the price.

If I could give a zero review I would! Like a lot of other customers that didn’t get what they wanted, that’s me too. I appreciate great clothes and had decided to order from jaus. Store credit only return policy is so so so old school. It times when you can’t try the clothes on it is to me a rip-off. Took me over 6 months after returning a dress that didn’t fit me right to reorder a pair pants that also doesn’t fit right. But they are sitting in my closet and I can’t wear them just because I can’t deal with jaus’s return policy anymore. I will never ever order from them again. I will also tell everyone I know to do the same. Thank you for a pair of green pants I can’t wear!!!!!!