Lamarel Reviews 

Disappointing experience with sizing and customer service

Unfortunately, my overall experience with this brand has been very disappointing. I initially ordered a jacket in M/L, which turned out to be extremely oversized. I then ordered a coat in XS/S, which, on the other hand, was far too small. This made it very difficult for me to understand which size I could actually order with any confidence in the future.

What I found particularly disappointing was that, despite an order value of €270, an exchange was not possible because, according to the label, the item was an “archive sale” item and therefore excluded from returns.

However, the item was simply discounted 30 %… I would have expected much more flexibility and customer-oriented service, especially when it comes to significant differences in sizing and fit.

I am now left with a brand-new jacket that does not fit and that I have to resell privately. Fortunately, I was able to return the coat.

When I raised the issue, I was told that I could have requested a size chart. Well, yes, sure. But I would expect clear and reliable sizing information to be readily available in the first place — particularly when the fit appears to vary so significantly between items. And, most importantly, I would expect the option to return an item if it doesn’t fit.

I genuinely wanted to continue supporting this brand, but unfortunately this experience means I will not be ordering from them again. It is a shame, as I would have expected a more personal and customer-friendly approach, especially from a smaller label.

First-time customer and very impressed! The quality and fit are amazing. The pieces are soo comfortable, and perfect for everyday wear. Delivery was smooth and without any issues. I’ll definitely be coming back for more!

Very disappointing experience. I received a defective item and had to return it. I was explicitly promised a full refund, including the shipping costs, but I still have not received money.

What makes the situation even worse is that I constantly have to remind customer service about my refund. Every time I contact them, I receive promises, but no actual payment.

This level of service is completely unacceptable. Customers should not have to chase a company to get money they are rightfully owed. I cannot recommend this seller and will not purchase from them again.

Absolutely shocking experience with Lamarel from start to finish.

I ordered a cap and received an item in a completely different colour from what was advertised online. I contacted customer service immediately and followed the exact return instructions THEY provided through their website/process.

Instead of processing the refund requested, they somehow treated it as an exchange and sent me another cap, forcing me to waste even more time dealing with their mistakes, endless emails, and multiple trips to return parcels.

Now, after all of this inconvenience caused entirely by them, they are attempting to charge me approximately £23 for return shipping — despite the original item being incorrect and despite the return/exchange confusion being created by their own team.

To make matters worse, the UPS return documentation they prepared themselves even contains an incorrect description of the goods being returned.

This has honestly been one of the most frustrating online shopping experiences I’ve had. Poor quality control, poor communication, poor customer service, and absolutely no accountability for their own errors.

Consumers should be extremely careful ordering from this company. If something goes wrong, expect delays, confusion, extra costs, and a complete lack of ownership from customer support.

I will never order from Lamarel again.

Best brand in the market for quality basics that are cool, comfy and that will last you a lifetime. I have been wearing lamarel for more than 4 years and all I can say is I ADORE EVERY SINGLE PIECE I OWN. From the long-sleeves, to the shirts, jeans, socks, tank tops,…

Can’t wait to see what they have in store!!!!!

Top Quality Brand with forever classical pieces. Amazing care for the client and also manufacturing conditions

Beautiful, high-quality, timeless and extremely tasteful clothes for everyday and occasion wear.
The high level of craftsmanship is clear across all garments - from the material selection to the finishing touches, this brand is flawless.

I’m so impressed with this brand! The attention to detail is next level and the fabrics feel incredibly high-end. Everything I ordered fits perfectly and looks even better in person.

I treated myself to a few pieces for Christmas and honestly, I’m obsessed with every single one! The quality is 10/10 and they fit like a dream. Will be for sure ordering more <333

I love the care and quality of Lamarel. You can feel the dedication in every detail ✨ Excellent team and brand 🤍

I’ve been a happy Lamarel customer since day one, and honestly, at least half my closet is now filled with their pieces. Every single item is still in perfect condition—even the ones from the very beginning—despite daily use.

What I love most goes far beyond the clothes themselves. From the inspiring story of the founder (truly a role model) to their commitment to the environment and local, ethical production—Lamarel actually goes on-site regularly to ensure everything is fair—it all feels thoughtful and genuine. The aesthetic vibe is effortless, and the pieces make getting dressed an absolute joy. I travel with my Lamarel wardrobe because I can mix and match everything, always feeling confident and comfortable.

The quality is 10/10. I also appreciate that they produce in smaller batches to avoid overproduction, don’t run sales, and focus on timeless pieces that last. Be warned: it’s addictive, but in the best way.

Without a doubt, a brand that is synonymous with quality. The best trousers I have ever worn. Flattering for all body types, with elegant, timeless pieces that you’ll want to have in your wardrobe forever…

The Best ! 🥰🥰🥰🥰🥰

Top one, really the best have experienced

the products are very nice but sizing is weird. Also shipping is never included, for delivery and returns.

chinese products at european prices. the worst quality with the worst customer service. BEWARE