Shopogolic Reviews 

Partial refunds for services not successfully provided, being charged twice for services performed once, almost nonexistent customer support, and repeated shipping estimates that become 2x to nearly 3x higher only after your packages have already been consolidated. After three separate experiences, I will never use Shopogolic again.

STRIKE ONE

My first package from the UK was literally about the size and weight of a pack of cigarettes. I paid about £65 to ship it to the US. Weeks later, after tracking went nowhere, I contacted Shopogolic and discovered the package had been returned to their warehouse. They never notified me. I then had to pay roughly £75 to ship it again and was charged another repacking fee even though it had already been repacked the first time. When I requested a refund of the original £65 shipment that never reached me, they offered only about £27. Even that was placed into Shopogolic account credit rather than refunded directly, and I had to manually request a withdrawal and wait several more days. I also could not use that credit toward another shipping payment. In the end, something the size of a cigarette pack took roughly four months and over £100 to get from the UK to the US.

STRIKE TWO

From France, I had a Bosch motor tester and a small box of Marchal fog lamps. Their system estimated about €85 to consolidate and ship them together versus roughly €100 separately, so I authorized consolidation. After they repacked everything, the actual shipping charge suddenly became about €225, nearly 3x the estimate. I asked them to undo the consolidation so I could ship the packages separately instead, but they would not. Their “repacking” was essentially just putting two existing boxes loose inside a larger box with little or no additional protection, then charging me almost three times the original estimate.

STRIKE THREE

The same thing is now happening again with four items from Italy. Their initial estimate was about €90, so I authorized consolidation. Afterward, the actual shipping charge became approximately €195. Again, more than double the estimate, and again only after the packages had already been combined. Trying to have them separated again or even redirected to another forwarding service has become a huge headache.

I understand that shipping estimates can change based on final dimensions and weight. But three separate experiences have shown the same pattern: reasonable estimate, authorize consolidation, packages get combined, then the final shipping cost jumps dramatically and getting help afterward becomes extremely difficult. UK: failed shipment and partial refund. France: €85 became €225. Italy: €90 became €195. Three strikes was enough.

Postage costs were high. The Hungarian warehouse charged me 82.12 Euro to post to the UK.

The main problem was the lack of information regarding the delivery. The package was sent to Rimini, Italy from Budapest and then via air to the UK. There was no tracking from Budapest to Rimini. This was not communicated on the website. I was left nearly having a heart attack wondering if it was lost or stolen on the way, due to it not being tracked. Why couldn't they just sent it from Budapest straight to the UK? You pay for air shipping and it goes from Hungary to Italy via land first, which isn't communicated.

I am extremely disappointed with Shopogolic. I placed an order via their Shopping Assistant service in Astana, Kazakhstan (Order Number: OR899365) and paid via bank transfer. The status has been stuck on "Paid" for a very long time now. This means they took my money, but their local team has still not purchased the item. To make matters worse, customer support completely ignores my emails and tickets. If you cannot fulfill the order immediately, I expect a full and immediate refund of my money to my bank account!

Reliable and fast. Had no issues with using this service. I really recommend it for anyone that has issues with the original service being unable to send your purchases to your address.

item not arrived.
no help from anyone

This company customer service is painfully slow in replying, time is money for them!!
My first parcel was forwarded at start of August and then rejected by destination country customs and returned. I’m sure they have been notified of this and they have not updated my profile!The item is marked returned my China post since 27th August, there is zero accountability with this company 0.
My 2nd parcel could not be send because they lost an order during that time.They finally find the package and I consolidate my parcel to be sent. My 2nd parcel was stored for an excessive amount of time until it was dismantled again and as soon as the new declaration is completed ensuring my total is under €150 to avoid customs duty, I have further problems. For some reason all of my items have been input into the declaration even though one was purposefully omitted due to the cost of shipping and on top of the qty 3 has been entered for and item ; All causing further delays ( 50 days almost!)
I asked for this to be amended and the replies are painfully slow. The interface is full of bugs and glitches it doesn’t allow you to amend anything once a parcel has been. Consolidated. They say this issues with the interface are happening to nobody else??
Avoid!!!!!!!!

Hello Shopogolic Support Team,
I have been trying to order services for my parcel for over two months. Your front-end interface is completely broken due to a critical developer code error on your website.Please immediately escalate this ticket to your IT / Web Development Team.Technical Details of the Bug:The Issue: The "Order services" submission button is completely dead because your server's Content Security Policy (CSP) is actively blocking your own tracking and background scripts (conversion.js and osig.min.js).The Error: The browser console throws a violation error because an asynchronously loaded external script is attempting to write directly to the document object model, which modern browsers block by default.The Consequence: Because the button click event is tied to these blocked scripts, the form validation fails silently. The user is left stuck on the modal pop-up with no way to submit the request!!!!!!

This company is a SCAM. They deliberately refused to ship me my items and when I asked them to them return them to sender (I even paid for a return label), they refused and never did either. So my items are sitting in their warehouses or were destroyed!

Awful, awful company!

Web site sucks and no way user friendly at all. They even charged me 5€ to throw out a order i've already payed for. Made a mistake and ordered this part twice, and since the shipment fee is astronomical (40€)for a part that weighs 200 grams , it was therefor cheaper for me to ditch it.

Top class all the way. For anyone worried about this kind of service - just relax. I think you have to expect minimal differences in prices / estimates and in my experience it was very accurate anyway. I'm grateful to the team that works in the warehouse and the support for assisting with messages. I have a flawless services to be honest. I made sure to enter all my orders in the incoming system to help them organise, and it just went perfect. I ordered extra service to to clear up the boxes and tags. Just so so useful and helped massively.

service that stands great Job
packaging was good needly done and in great time in house in a few days thank you

Very quick turn around. Great option if sellers are not prepared to post abroad and very good rates for onward delivery.

I will never use this company again. First, I think their advertising is misleading because they boast they don't have repacking fees but they charge you for every package they receive. That can be more expensive than repack fees.

Second, their shipping estimates are HORRIBLY off. I shipped two packaged with them and my final shipping cost was almost double the amount estimated. Not only was it significantly off from the estimate but it was also significantly higher than previous shipments I've done with Forward2Me and FedEx.

The only shipping company they use to ship from the UK to the US is UPS who is now charging almost $100 in brokerage fees on top of their exorbitant shipping rates. Learn from my mistake and DO NOT USE THIS COMPANY TO SHIP FROM THE UK TO THE US!

Finally, their customer service is horrible. I sent messages. Got responses that made no sense. Asked for clarification and never got a response.

Horrible customer service
after chasing my parcels for over a month and finally getting far enough to pay for shipping now they refuse to send me my parcel after taking my money, if i could give 0 stars I would

Delivery was very fast,took them one day to sent my parcel after receiving, and only 7 days for it to Arrive to me (France’s warehouse to Albania), but I gotta say the postage was expensive to say the least for just a Jersey, so do keep that in mind that even though it could be a small thing, it still costed me about 40€ to get it sent to me. Also the customer support takes a bit of time to respond. Other than that very solid I would say.

Short version: don´t use this service, or probably any other forwarding service. My advise: go to the ´internationalshopper´ sub on Reddit and find a reputable forwarder there. I should have done that.

Long version:

I needed something shipped from Germany to The Netherlands. I did read some reviews about slow service here, but they surely would be able to get a package to a neighboring country in 3 weeks (before I went on holiday), right? Nope.
The process looks quite user-friendly and straightforward. I got an email that they received the package from the seller, after which I immediately created the package. It then took a week for them to pack it. I immediately paid the invoice (which was the same as quoted). After a couple of days I asked support when the package would be shipped, but they were of no use. It was always ´soon´ or ´the next shipment´. After some more days, I figured that the package might not arrive on time, so I asked to either ship it to work or to keep it in storage until I got back from holiday - I was willing to pay for it. They could't do that, because the package was already in the ´shipping process´. It still took a couple of days to the actual shipping. Which was too late. The package arrived when I was away, GLS was terrible and it got returned to Shopogolic. One thing that I almost forgot was that I chose DPD for delivery, but they decided to ship with GLS. I have much better experience with DPD, so maybe this wouldn´t have happened otherwise. So be aware that they might ignore your chosen delivery company.

Anyway, second round. I chose FedEx this time. Same slow process, but I was in no rush this time. However, this time they surprised me with their volumetric weight black box. I was quoted shipping for 18 euros (plus their fees), but it turned out to be 28 euros. My 13kg package that had a volumetric weight of 21kg the first time was now 28kg. That´s so deceptive. They can weigh and measure your package immediately, but can't calculate the volumetric weight at that point. They draw you in with reasonable rates in their calculator, so that they can screw you when they have you package, at which point there's nothing you can do No point in complaining about it. The service people are probably very nice people, but they have to follow a terrible script.
By the way, FedEx messed up too, so it went back again.

Third time I went with GLS - this time delivered to work. The shipping option had lots of margins in terms of weight and size of the package (of which I was very well aware at this point), but they still managed to ask 5 euros more than was quotes. Absolute thievery.

This time the packaged arrived and I could close this very stressful and frustrating journey. Never again and I advise you to do the same. Be smarter than me.

Internal Attempted Theft - Warehouse staff slicing open retail bag. I received my consolidated package from Shopogolic. The outer shipping box was perfectly sealed, but the original retailer's bag inside was deliberately sliced with a hand-sized cut. A warehouse worker clearly reached in to steal a small item I ordered. Fortunately, the larger items (a t-shirt and tote) blocked their hand, and the small item slipped out loose into the outer box. The courier is innocent; Shopogolic employees are actively tampering with and trying to steal from customer packages before sealing them. The shipment came from their Milan location in Italy.

Very easy process to get my parcel from Poland to the UK. Will definitely use again if I want to get something delivered from anywhere - Shopagolic have warehouses all over the world.

The service is great but customer service is horrible. I have a parcel in the french warehouse, I chose Fr priority international with the assumption it will be shipped from the French warehouse directly but the label was generated in Italy. There is an option to change delivery method that just leads to a 404 page. I have been trying to reach someone since the July 30th but i am getting the run around.

I am very satisfied with most of Shopogolic's services, such as parcel receiving, photography, packaging, and international shipping. However, their "Pay for Me" (Buying Assistant) service is completely dysfunctional. For items on platforms like Vinted, speed is everything. They delay purchases for days, repeatedly telling me to wait. Right now, an urgent order has hit its 3-working-day deadline and has not even been purchased yet, risking the item being sold to someone else. I highly recommend their warehouse services, but avoid the "Pay for Me" assistant at all costs.