ST Store Reviews 

Absolutely do NOT use this company for ANY reason. It took 26 days to receive my order. They said 3-6 business days. The shipping company is also awful. Too Express. Never heard of it. They said it was undeliverable after 22 days when it had the correct address. Shoptown made ME contact the shipper.

Exact breakdown: ordered Nov 30
-Dec 11 it show up in Chicago area. It took 12 days just to get to a Chicago suburb. Is it coming from China? I don’t know.
-December 14, it arrives in Indianapolis, the city of destination.
-Dec 22 I was notified that it would be returned to sender.
-Dec 25- finally delivered.
I could’ve walked there quicker. Please note the excessive wait times between cities.
Absolutely worst service EVER! I spent countless hours calling and texting and emailing both companies!! I’m reporting them to Better Business Bureau! NEVER EVER USE THIS COMPANY!

If I could give them 0 stars I would !
Tried to cancel my order before shipping - request was ignored.
Once I received item I put an inquiry in to return ( because you can’t return without contacting them ) ignored for 4 attempts .
On the 5th attempt they said it was too expensive to return and returns are not guaranteed! LIE! Where does it say that on website !??
They suggested keeping it and they will take 30% off - NOT ACCEPTABLE -
never heard from them again after further attempts !
As another customer said .. phone number just rings
AVIOD AVIOD AVIOD

What an absolute shambles of a company. Sent me two different tracking codes, the first one didn’t work at all. The second one didn’t update for 6 days, despite being told by the store it would be with me in 3 days. The store ignored my emails for help regarding this, so I reported to PayPal who issued me a refund. Now suddenly they can respond to emails again, and follow up with abusive comments insinuating I’m the one trying to rip them off! I suggested they contact the courier for compensation for the lost parcel and that I’m well within my right to a refund for an item that hasn’t arrived, only to be told I should apologise to them and never shop with them again. No customer service skills whatsoever! And still no item! I would avoid like the plague!! Disgusting customer service, god knows who they have working for them!

After purchasing a few items. A confirmation email was never sent. When going to the site no orders are showing. The customer service line just rings without anyone ever answering.

Super soft and cozy! The quality of the cardigan is far better than I expected; it feels durable and looks fantastic. This is definitely my new favorite shop.

I’m very happy with my purchase❤️
Thank you!

I’m extremely satisfied with my experience shopping on this website. The ordering process was smooth and user-friendly, and I found exactly what I was looking for with ease. Shipping was fast, and the items arrived well-packaged and in perfect condition. I absolutely love the cardigan I ordered—it’s high-quality, stylish, and fits perfectly. Customer service was responsive and helpful when I had a question about my order. Overall, a trustworthy and professional online store—I’ll definitely be ordering again!

I ordered last december 2024 and paid for express shipping. It’s already march 2025. I haven’t receive the item. I wasn’t informed maybe for express shipping mean, Expected date of delivery is 1 yr. December 2025? I don’t know if this store really exist??

It was good ist not feal like the cardigan

I forgot to add the discount code after my purchase. Emailed Shoptown about it and they gladly added it. All my questions were answered promptly and package arrived on time. Best of all my cardigan is just wonderful!

Do NOT buy from these scammers. The items shown in their website are not indicative of the quality of product you will receive.

I bought 2 cardigans for a friend - not sure which one would fit - knowing that I could return an item if it wasn't the right size.
Well - neither of them fit her as they are not true to standard size.
The vendor began bargaining with me to save them the work of doing a refund for a less than acceptable quality item.
Their policy clearly states within 30 days a customer has to return an item(s) for a refund and they're unworn and original packaging. Plus - I notified them the SAME day I received them the garments did NOT FIT.
Even their measurement chart doesn't align with global sizing standards. I've discovered their XL is between 2" - 4" shorter than global sizing standards.

Again - the items you see on their site are not accurate to the quality, fabric and sizing of the items you will receive.

I had to put in a claim on my Credit Card to get my money back - then ShopTown eventually sent me a return shipping label and asked me to cancel the claim with the bank then they'd refund me.

I returned the items in their original condition and the matter was finally resolved.