Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... See more
Company replied
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See what reviewers are saying
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... See more
Company replied
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... See more
Company replied
I had a little issue with one of the shirts, I didn't ask for a refund just wanted to bring something to their attention. Exchange arranged. Ive made contact with them a few times now over different t... See more
Company replied
4.4
Excellent
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the shirts and pins…
Very pleased with the shirts and pins purchased. True to size and they arrived very promptly.
September 10, 2026
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Super quick delivery & great products…
Super quick delivery & great products every time!
August 5, 2026
Love the products
Love the products, speedy delivery. Website isn't the easiest to navigate though.
August 3, 2026
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Absolutely incredible company
Absolutely incredible company. Phoned them after my daughter put in a last minute request for faux plaits for our pony with only three days to go until the show and they were sent out that same day and recieved in time. Incredible! Thank you
September 14, 2026
Unprompted review
Expensive, not the quality I expected
The item i purchased was out of stock at Christmas time, I waited till May for it to arrive. Which was fine...they kept in touch with us about this so communication was good. However...after washing the collar is wrinkly and for the price i would expect it to look a lot better esp when worn so little...my daughters one has done the same and we have followed the washing instructions. Lovely shirts but a bit disappointed
July 7, 2026
Excellent products at good prices.
July 3, 2026
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Cannot fault this company
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
June 2, 2026
Amazing shop
Amazing shop. Amazing staff. Always willing to help out. Love the personal touch they offer.
July 10, 2026
Unprompted review
Items I ordered and paid for were not…
Items I ordered and paid for were not received.
December 3, 2025
Reply from Showponyprep
Hi Karen
I'm really sad to see this review, i've just checked on our systems and i can see just two orders in your name over the past 4 years. One was in 2020 and the other was in december last year for a pair of £5 sale shoes.
The shoes have a tracking number attached to them (NZ138461129GB) and are showing that we dispatched them and sent you a confirmation email of the same the day after you purchased (3.12.25)
We would really appreciate your support in resolving this as i feel its a little unfair to leave a 1 star review without giving us the chance to try and support a resolution for something we have dispatched and believed was fulfilled.
Many thanks
Karlie
info@showponyprep.com
Excellent and efficient
Excellent and efficient customer service and products are first class
May 5, 2026
Reply from Showponyprep
Hi Cerise
Thank you so much for your lovely review.
We love it when we can get it right for our customers.
Have a fab season
Karlie x
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Complaints not great
The items is bought from show pony prep have been beautiful, and would have been a 5*, however I complained via email about a pair of expensive jodpurs bubbling after one use, and never heard anything back, which is disappointing so ill find jodpurs elsewhere now, but the shirts and pins are lovely
May 6, 2026
Reply from Showponyprep
Hi Melissa,
Thats sad to hear, i will look into this with the team so we can work out why we let you down on this occasion with our customer service.
Karlie x
Disgusting
Disgusting, horrible women. Has took rocky the rottweiler and refused to sign the contract because she wants to breed from a animal with health issues. Vile women
July 2, 2026
Unprompted review
Reply from Showponyprep
We are extremely disappointed that our business has been targeted with a review relating to a private matter entirely unrelated to SHOWPONYPREP.
The reviewer has never been a customer of our business, and this review does not concern any product, order or service we have provided.
The allegation that I intend to breed from Rocky is entirely unfounded, unsupported and strongly disputed. Rocky is a family pet, and this private disagreement has no relevance whatsoever to our business or our customers.
We have reported this review to Trustpilot as it does not represent a genuine customer experience and instead concerns an unrelated personal matter.
Disappointing customer service after…
Disappointing customer service after wrong size product sent had to chase up refund and then only refunded product no postage.
April 8, 2026
Our pink short sleeved showing shirt…
Our pink short sleeved showing shirt has bobbled after 1 wear. Literally worn for a few hours. Wouldn’t recommend this item. Purchased from a shop an hour from home so a 2 hour round trip and Show pony not interested in helping
June 24, 2026
Unprompted review
Reply from Showponyprep
Hi Katie
I have checked all of our systems and been unable to locate your order. You have mentioned in your review that you didn't purchase this item with us so i feel it isn't something you should be reviewing on this business page. Please contact the retailer you purchased from so they can action in line with their procedures.
Many thanks
karlie
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Lovely browband looks perfect on my 3…
Lovely browband looks perfect on my 3 year old!
Great service too.
April 10, 2026
Reply from Showponyprep
Love the fact you love the browband we made for you!
It always makes it all the more special when customers pop on to provide feedback and reviews :-) we appreciate you and your custom!
Have a fab rest of the season
Karlie xx
Great communication and service
Great communication and service. My personalised brow band was exactly as I had asked for and looks fabulous on my horse.
March 5, 2026
Reply from Showponyprep
Hi Helen
Super pleased you are loving your browband. It makes all the hours i spend in my browband room worthwhile.
Have a fab rest of the season.
Karlie x
Absolutely perfect!
Absolutely perfect. The product was made to perfection and exactly how I wanted it. Showponyprep even saved my life when I had a disaster with the browband... it broke just before my class and they supplied me with a brand new one immediately before I went in!! Will definetely be using them again!
February 5, 2026
Reply from Showponyprep
Hi Kory
Im super pleased you were happy with the items you purchased from us and that we were able to help you in your time of need.
We truly believe in treating our customers like a part of our larger family and love supporting and watching your success.
Have a fab rest of the season
karlie xx
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