Versicherungsnummer: 8.257.91... Let me take this opportunity to thank the Signal Iduna Insurance. I have a insurance contract for many decades. Obviously nobody remembers the fine print and so... See more
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I updated my review after SI reached me with explanation. Still not completely happy about the service as in their new app is hard to follow which Rechnung has been processed and again the explanatio... See more
Company replied
Come on! Making a website is not rocket science. How should I trust you if I'm running into problems every couple of months? Sometimes it's login issues (CORS issues in 2025, really?), sometimes it's... See more
Company replied
Car insurance for my car repair. Every time the service is very good, the reply is very timely and will also tell you how to do. Everything is going smoothly. Perfect!
Company details
About SIGNAL IDUNA
Written by the company
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Über SIGNAL IDUNA
SIGNAL IDUNA ist Ihr starker Partner für Versicherungen und Finanzen. Ob Krankenversicherung, Altersvorsorge oder Sachversicherungen: Seit über 100 Jahren bieten wir unseren Kundinnen und Kunden in Deutschland erstklassige Lösungen, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Dabei engagieren wir uns nachhaltig. Denn Verantwortung für Mensch und Umwelt steht bei uns im Mittelpunkt. Wir sind füreinander da.
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Contact info
Joseph-Scherer-Straße 3, 44139, Dortmund, Germany
- info@signal-iduna.de
- www.signal-iduna.de
3.4
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Low-credibility - don't recommend
For dental insurance reimbursement they introduced additional paperwork, a lame tactic to make the whole reimbursement process more complicated for their clients. Also in the digital era they prefer scans of stamped medical documents just to make you do another visit to the clinic. Enough!
October 26, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Ceiba,
thank you for your feedback.
We are sorry to hear that you had a negative experience with the reimbursement process of our dental insurance. This does not reflect the standard we wish to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract or claim matters on a public platform. Please contact us via our central solution center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope we can find a quick resolution for you this way.
Best regards,
your Community Management from SIGNAL IDUNA
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I was not able to connect to alarm…
I was not able to connect to alarm phone nr. I was calling and rejected when I was selecting option on automated central. It's not what I'm expect from emergency number.
October 14, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Zawisza Szkudlarek,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our service. This does not reflect the standard we wish to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract or claim matters on a public platform. Please contact us via our central solution center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope we can find a quick resolution for you this way.
Best regards,
your Community Management from SIGNAL IDUNA
one of the worst services iv ever…
one of the worst services iv ever dealed with - blood test evaluation takes weeks every time under evaluation- when money needed to pay the system works fast- when you need their service there systems works like 1994
September 29, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Brainstorm arab,
we’re sorry to hear that you’ve had to wait several weeks for the evaluation of your blood tests. We’re aware that processing times can currently be longer in some cases and are working to improve this.
As we’re unable to review individual cases via Trustpilot due to data protection regulations, please feel free to contact us through our Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form. Our colleagues will be happy to take a closer look at your case.
Kind regards,
Your SIGNAL IDUNA Community Management Team
avoid working with them
I ask them to give me my own money... but they always find excuses not to, using every trick in the book to stall the transfer or avoid paying me altogether.
September 23, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Stefan,
thank you for your feedback. We are very sorry to hear that you are experiencing difficulties with the payout of your money. This does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract or benefit matters on a public platform. Please contact us for this via our central solution center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form.
We hope that we can find a quick resolution this way.
Best regards,
Your SIGNAL IDUNA Community Management Team
forget about life insurances with Signal
Not sure who will see this, but if you're considering getting life insurance with SIGNAL IDUNA, I strongly recommend looking elsewhere.
After investing in this policy for several years, I recently decided that I wanted to close it early. I was shocked to find out that the fees for doing so amount to almost 40% of the current account value.
I understand that investment-linked insurance products have fees and conditions, but losing almost 40% of the accumulated value when trying to exit the policy is, in my opinion, excessive. More so that I was informed at the beginning of this policy that most of the money invested can be withdrawn after a few years.
I do not recommend this at all
September 10, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello M L,
thank you for your feedback and for taking the time to share your experiences with us in such detail.
We are very sorry to hear that you have had the negative experiences you described regarding your cancellation. This does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract matters on a public platform. Please contact us for this via our central solution center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form.
We hope that we can find a quick resolution for you this way.
Best regards,
Your SIGNAL IDUNA Community Management Team
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your email in Germany isnt working
your email in Germany isnt working, nobody is picking up phone
September 7, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Bovrik,
thank you for your feedback. We are very sorry to hear that our email addresses in Germany are not working for you and that you are having difficulties reaching us by phone. This does not reflect the service we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual service or contract matters on a public platform. However, we would like to look into this and assist you. Please contact us via our central solution center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form.
We hope that we can find a quick resolution for you this way.
Best regards,
Your SIGNAL IDUNA Community Management Team
Worst medical insurance ever
Worst medical insurance ever, they ask you 1000 documents to refund you, even you provide them they are still trying to find something to cancel your request. You need to wait just to look on your case file for 10+ days and if you are missing something/need to add something good luck another 10 days.
August 11, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Martincu Robert,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our reimbursement process and the processing and waiting times. The situation you described does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract, claim, or reimbursement matters on a public platform. However, we would like to take a closer look at your case to clarify the current status for you.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Extremely disappointed with Signal…
Extremely disappointed with Signal Iduna. They create endless obstacles and use bureaucratic excuses just to avoid refunding your money. Highly unprofessional.
July 21, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello edy mihai,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our service. The situation you described does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract or claim matters on a public platform. However, we would like to take a closer look at your case to clarify the current status for you.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Reimbursment process is horrbile
The worst repeated experiences !
Reimbursment process is horrbile, How??? Even though I submitted the medical recommendation, proof that I underwent physiotherapy procedures, and the invoice, my reimbursement request nr 6159111 was rejected.
Nobody goes to any doctor to spend lots of money out of pleasure!!! We go to doctors because we actually have an illnesse
For the sake of your (mental) health, you people do not choose Signal!
June 30, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Adriana Paula,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our reimbursement process and that your claim was rejected. This does not reflect the service we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract, claim, or medical matters on a public platform. However, we would like to take a closer look at your case and the claim number mentioned.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
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The worst repeated experiences !
The worst repeated experiences !
Reimbursment process is horrbile, appointments via the app horrible, too, claims get rejected, if the results of the investigation show no real disease of the patient. Wow! So, to get reimbursed I really have to be sick, there is no prevention policy here! How can one know how ill they actually are, if they do not go to doctors for regular check-ups? How??? Nobody goes to any doctor to spend lots of money out of pleasure!!! We go to doctors because we actually have an illness or want to prevent one! Ah, and it is not enough to provide Signal a medical recommendation for analysis, you have to prove that you are actually sick and provide medical history, too. Why do I even pay for monthly insurance if nothing ever gets reimbursed? Hooooorrible! Horrible!
For the sake of your (mental) health, you people do not choose Signal!
June 23, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello customer,
thank you for your feedback.
We are sorry to hear that you have repeatedly had negative experiences with our reimbursement process as well as our app. This does not reflect the service we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract, claim, or medical matters on a public platform. However, we would like to take a closer look at your case.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Poor customer experience.
Poor customer experience.
The company did not respect the payment timeline specified in the contract. Communication was unclear and obtaining clear information about the status of my request has been difficult.
Failing to meet contractual payment deadline significantly undermines trust. I hope the company improves both its internal processes and its communication with customers.
June 19, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Adela Ilie,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our service. This does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract or claim matters on a public platform. However, we would like to take a closer look at your case.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Extremely burdensome reimbursement process
The insurance in question is a health insurance policy valid in Romania. Unfortunately, there is no official platform available where I could submit a customer review.
I cannot recommend this insurance due to the extremely burdensome reimbursement process. The insurer repeatedly requests unnecessary additional documentation, seemingly in an attempt to identify reasons to reject the claim.
Even for medical tests that are clearly listed as reimbursable, the insurer requires further supporting documents, despite the fact that a specialist physician has already established and documented the diagnosis. The experience feels excessively intrusive and unjustifiably strict.
I also do not recommend this insurance because of the unprofessional manner in which policyholders are treated. At no point do I feel genuinely protected or insured.
March 31, 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Liliana,
we’re sorry to hear about your experience and that you feel this way about our service.
Please note that in order to process reimbursement claims carefully and in line with contractual and legal requirements, we may need to request additional documentation in some cases. This is not intended to reject claims, but to ensure a fair and accurate assessment based on the individual situation.
As we are unable to review individual cases in detail via Trustpilot due to data protection regulations, we kindly ask you to contact us directly through our official service channels: https://signal-iduna.de/service/beschwerde-einreichen/
Our colleagues will be happy to take a closer look at your case and support you further.
Kind regards,
Selly
Community Management Team
Reply from SIGNAL IDUNA
Hello Deep Music,
Thank you for your review.
We take accusations of racism or discrimination very seriously. SIGNAL IDUNA stands for respect, diversity and equal treatment. Any form of racism, hate speech or discrimination is clearly contrary to our values and is not tolerated.
If your comment relates to a specific concern, we kindly ask you to contact us directly via our secure service channel so we can review the matter properly.
For data protection reasons, we are not able to discuss individual or potentially sensitive matters on a public platform.
You can reach us via our Service Center at: https://signal-iduna.de/service/beschwerde-einreichen/
Kind regards,
Selly
Community Management at SIGNAL IDUNA
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Very good service :)
December 1, 2025
Unprompted review
Favorabel decission for the client!
Versicherungsnummer: 8.257.91...
Let me take this opportunity to thank the Signal Iduna Insurance. I have a insurance contract for many decades. Obviously nobody remembers the fine print and some details. Signal Iduna went out of their way and bend the rules in favor for the client. this is what I as the client from a Insurance expect.Close to the people and decisions according to the situation encountered. Much appreciated.
I can only recommend Signal Iduna Insurance.
Remain respectfully,
R. Braun
PS: needless to say that other clams, over all those years, where done without much bureaucratie. easy and swift. Your Rock!
October 16, 2025
Unprompted review
Buggy website for a financial app (!)
Come on! Making a website is not rocket science. How should I trust you if I'm running into problems every couple of months? Sometimes it's login issues (CORS issues in 2025, really?), sometimes it's the payment page not loading at all. But of course I should not be late with my payment, right???
I seriously hate that I decided to start an investment based on a recommendation.
October 17, 2025
Unprompted review
Reply from SIGNAL IDUNA
Hi László,
Thanks for your feedback — we’re sorry for the trouble you’ve experienced.
To look into your specific case and help resolve it, please reach out via our complaints service page:
https://signal-iduna.de/service/beschwerde-einreichen/
We appreciate you taking the time to share this with us.
Selly from Community Management
Old school and not easy to deal with
It's exhausting to deal with them. All letters back and forward and never a clear answer. They took 8 months to reimburse a pediatrics invoice for my daughter.
October 15, 2025
Unprompted review
Reply from SIGNAL IDUNA
Hello Maria Teresa,
thank you for taking the time to share your feedback. I am very sorry to hear about your frustrating and exhausting experience with us.
A processing time of eight months for a reimbursement is, of course, far too long, and I can fully understand your frustration with the lengthy communication process. This is not the standard of service we aim to provide, and I sincerely apologize for the difficulties you have faced, especially concerning an invoice for your daughter.
Please understand that for data protection reasons, I cannot look into the details of your specific case on a public platform like Trustpilot.
To ensure that your case is properly reviewed by the responsible team, I would like to ask you to contact our Solution Center directly. There, your complaint can be officially filed and investigated.
You can reach the Solution Center via this link: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
I hope that we can find a satisfactory solution for you through this channel.
Best regards
Tobias from the Community Management
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One of the worst experience and is not…
One of the worst experience and is not the first time. They ask documents that only the family doctor has, and the medic will not give them. It's so stupid.....You have a private health insurance and you can't used it for what you pay. I will never do collaborate with them. They do everything to not make the analysis tru them... I'm completely disappointed.
May 12, 2025
Unprompted review
Reply from SIGNAL IDUNA
Hello Calin,
thank you for your feedback. We are very sorry to hear that you are dissatisfied with our service and have experienced difficulties submitting your documents. We understand your frustration and would like to clarify the situation.
We are aware that the required documents can sometimes be difficult to obtain. We would be happy to explain in detail which documents are necessary and why. There may be alternative ways to obtain the required information. Our goal is to offer you the best possible support and make the process as straightforward as possible.
We would appreciate it if you would give us the opportunity to clarify the matter and show you that we take your concerns seriously. Therefore, please visit our solution center and leave your insurance data as well as a detailled describtion of your case: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
Our colleagues will get back to you as soon as possible.
Best regards
Tobias from the Community Management
Excellent Customer support
Customer support foarte bun si rapid la nevoie.
January 2, 2025
Unprompted review
Reply from SIGNAL IDUNA
Hallo Kathrin Paul,
vielen Dank für Ihre positive Bewertung. Es freut uns, dass Sie so zufrieden mit uns sind.
Wir wünschen Ihnen weiterhin alles Gute und eine schöne Restwoche.
Viele Grüße
Tobias vom Community Management
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