Signpost Reviews 

Turns out even if you return a computer to them (that you never received) they keep 30% of the payment "to pay for the build". Of course, this is not clearly stated at the time of the purchase and then falls on the school that engaged them to find out this is the case when they try to help you get anything moving + Terrible support when you contact them. They are never able to answer all your questions in one pass, takes a lot of back and forth to obtain any useful information. Very dishonest practices. Hope they enjoy my 100 euros they are so desperate to keep...

The renewal process is not clearly separated for different types of users. Their own renewal email led me to the wrong plan from the start, and nothing in it mentioned that another plan existed for my situation.

When I asked support for help, I was turned down several times. First they misunderstood my request, then they simply replied that it was “not possible”. Each time, no one tried to understand what I actually needed or suggested another way to solve it, even though the right plan was available on their own website.

Only after I asked for my case to be escalated did I receive a partial refund. Even then, nobody told me what to do next. I had to figure it out myself.

The problem was solved in the end, but the whole experience was slow, stressful and unfriendly. A support team is supposed to help its customers. Ironically, what I received was the opposite of support: just repeated refusals and non-sense.

They dont respond to my requests via their contact page. Their laptops are completely open for my son to install games and watch youtube all day and do no homework. Seems a bit ridiculous in this day and age to not be able to provide parents with controls to manage this.

some problems with the payment, the website did not go to the payment step
i tried during 3 days

the solution was to use another browster

Direct communiceren en terugkoppelen als een besteld product niet direct leverbaar is.

Becsuse for 3 years you've helped my son till he got his own.

Thank you.

Uitstekend gedaan.

Dankjewel!

Placed an order and received a vague confirmation email without any number. Tried to contact them via email/ phone and noreply. Stay away. Customer service is worse thing ever.I am trying to cancel the order as with this customer service is useless to buy them any product.