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SignWell is a secure electronic signature and document workflow platform trusted by tens of thousands of businesses worldwide. We help teams sign documents online, automate approvals, and reduce paperwork with legally binding eSignatures, SOC 2 Type II compliance, and support for GDPR, HIPAA, and NOM-151 requirements. With an easy-to-use interface, a powerful eSignature API, and best-in-class customer support included on every plan, SignWell makes it simple to sign PDFs, manage agreements, and move business forward—without the enterprise price tag.
United States
3.5
3 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Easy and friendly platform!
Just within seconds we can get the documents signed with nice audit trail.legal and legitimate.
Love to use it!
Superhappy to use Signwell!it made the life easy!!
Reply from signwell.com
Thank you for taking a moment to review us, Rash! We'll keep working to make your life easier!
Part 2:
The bottom line, the way SignWell certifies signatures is problematic for some companies. My official form was rejected three times due to Signwell's timestamp format/process, which means their platform was not useful for this task.
Part 1:
I needed to sign and date one document, so I gave SignWell a go. I signed up for free using an email address. I uploaded my document, signed, dated, and downloaded it in no time. I sent the document to the recipient, and they rejected it. They even suggested other signature apps instead.
Reply from signwell.com
We're sorry they didn't accept your document! SignWell's eSignatures are legally binding in the US under ESIGN and UETA, and internationally under similar laws in most major markets.
Whenever there is doubt, shoot our support team (made of humans, no AI) an email. They are there to help you troubleshoot!
I had a paid account with Signwell which they deleted without any notification or any opportunity to download my documents.
I started with a free account and upgraded to a paid account in order to evaluate the paid features for my organization. 3 days after upgrading to a paid account, I was unable to log in. I put in a support ticket with no response. I responded to an email purporting to be from the company founder that was trying to get me to upgrade to a higher tier and explained my problem and lack of support. In a relatively short period of time, support got back to me saying they deleted my account for violating their terms and something (I think) about sending inappropriate documents (broken English). The email account of the "founder" responded also, saying my account was deleted due to many spam complaints. At no point was I given access to the data from my account. I responded to both emails explaining that I had only had the account for 3 days and the only email accounts I sent any documents to were my own accounts as I tested the system. No response from either account. Lucky for me, I wasn't in the middle of a real estate deal or I would have lost critical documents. So, beware:
1. Your account may be deleted without notification, explanation of why, or any ability to recover your documents. (potentially disastrous during a business deal)
2. Support Unresponsive - No response to support ticket until I emailed the company "founder"
3. No followup - No response to my requests for a clearer explanation.
4. Questions about document security - the support response I received seemed to imply that the content of my documents was being evaluated by them in some way.
Based on my experience with this company, they should not be trusted with your critical and time sensitive documents.
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