Simon Bailes Peugeot Reviews 

Extremely disappointing experience with Simon Bailes aftercare.

Our car was delivered with three faults: a faulty bird’s-eye-view camera, a leaking rear windscreen washer and issues with the tailgate function. Despite purchasing a vehicle that should have been in full working order, we were left waiting two weeks just to get the faults booked in for repair.

To make matters worse, when the car needed to stay overnight for parts to be fitted, we were told we would have to pay £20 for a courtesy car, despite the repairs being necessary because of faults present from delivery. This caused unnecessary disruption to our family, including our two children, as we had to rely on other family members for transport.

What has been equally disappointing is the complete lack of aftercare. I submitted a formal complaint on 22 October 2026, chased it through Simon Bailes on 29 October, contacted Peugeot directly on 2 November and emailed the sales representative who originally sold us the car on 3 November. **Not one of these attempts has received a response.**

The whole experience has been incredibly frustrating. The issues with the car were disappointing enough, but the delays, lack of support and complete absence of communication afterwards have made things considerably worse.

I expected much better when purchasing a vehicle from Simon Bailes. Unfortunately, based on my experience, the customer service and aftercare have been extremely poor. I would strongly encourage anyone considering buying from them to think carefully about the support they may receive if something goes wrong.

If i could do a minus score i would, this company are a joke, they would not know the truth if it bit them.
I have a motobility car, and always had peugeots, but not anymore, had to make a complaint to trading standards

Simon bailes Stockton.
I took my van in for a recall, at the same time I had the dreaded ecu issue, seat belt light, airbag light and flashing Speedo.
The recall involved an ecu update and oil and filter.
To my surprise the solved the belt light immediately, saving £100s in repairs.
A week later I returned to my van and noticed oil all over the floor.
I called Simon bailes, and they asked me to take it in the next day.
This again was rectified instantly.
Now the van is back to full health.
Lucy on reception was a great person to deal with.
The garage supervisor ( sorry I didn’t get a name.
He showed me the issue with the washers that Peugeot recommended for the sump seal, on return they replaced it with a copper washer, problem solved.
Nice waiting area, free soft drinks cabinet, and tea and coffee from the reception area.
This garage actually went above and beyond, to sort out my van.
So! Thank you all at Stockton Peugeot, you have a great team.

Stuart has been amazing throughout the whole process, having basically bought the car unseen and travelling down from Aberdeen, it was everything and more that he said it was. The service was second to none he helped with every step of the process. Delighted with the car and would highly recommend

I could not fault the help I got both Craig and Kim they went above and beyond searching for the car i had my heart on, keeping us updated till they find the one .
It arrived they turned it around in a few days I’m one happy customer!!
Friendly and helpful nothing was to much trouble thanks guys .
Marie&Barry
Stockton Simon Bailes

Purchased a 12 mth old Citroen E-C4, The service we recieved from Laurance Jackson from the start to eventual handover was excellent,and as it was our 1st full electric car he went through the details of operation of the car brilliantly, Once again many thanks to Laurance and the team

The Stockton on Tees garage have the worst customer service I have ever known. Bought motobility car and on bringing it back the salesman went out to inspect it and came back and said it was all good while sitting across the desk from me as he entered into the system that the parcel shelf was missing. Motobility said on his screen this would forfeit the goodwill payment and instead of asking me if we had it, which we did and we live 5 minutes away from the garage said nothing. I complained to the manager and he basically said its not our job to ask you those questions! he saw nothing wrong. so the garage got their commission, salesman got his commission and my son lost his goodwill payment. Totally shocking the manager could not even admit it was poor customer service.

I recently purchased a Skoda Rapid from Simon Bailes Northallerton. The service I received was extremely professional. I wasn't able to visit the dealership but I was able to see the car via a video which was kindly sent to me by the extremely helpful Stuart Pearson. Because I couldn't get to the dealership nothing was a problem, whenever I asked Stuart a question it was answered straight away. The price of the car was amazing especially for the low mileage. Thank you Stuart you made the sale so easy for me and I couldn't be happier!

Big thanks to Gareth at Northallerton for fantastic service

We have just bought a used car from Simon Bailes in Stockton. The service we received was outstanding. Kim was wonderful, really helpful and was always courteous. It was probably the best experience I have had buying a car.

I cannot praise Simon Bailes Northallerton, and particularly Andy Brown, highly enough.

I took our company van in for a service on 11 July. I live around an hour and a half away from the dealership, so choosing to travel that distance already shows the trust I place in the team.

Afterwards, I had the brainwave of trying to find somewhere that could fit four new tyres at short notice and managed to get booked into KwikFit in Darlington. While the tyres were being fitted, they discovered a significant oil leak, which meant the van could not safely be driven.

As it was the weekend and only a member of the sales team was available, I had to leave the van in Darlington, get a taxi home and wait until Monday.

Andy contacted me at 8am on Monday morning. I must admit, I was having a complete meltdown over the situation, but he remained exceptionally patient, calm and professional throughout. He arranged for a recovery truck to collect the van from Darlington and return it to the dealership in Northallerton.

I then travelled down myself, and Andy waited until I arrived so I could be present while the van was inspected and the issue was properly explained.

The fault was identified, repaired and the engine oil was replaced. Because the van being off the road resulted in us losing around £300 worth of work, Simon Bailes also fully compensated us for our loss of earnings.

Mistakes and unexpected faults can happen in any business. What truly shows the quality of a company is how it responds when something goes wrong. Simon Bailes did not argue, dismiss my concerns or try to avoid responsibility. Instead, they acted quickly, communicated professionally and went above and beyond to put everything right and protect our relationship as a client.

That level of honesty, accountability and customer care is increasingly rare. Thank you to Andy and the entire Northallerton team for handling a very stressful situation with such professionalism. Despite living an hour and a half away, they have absolutely retained me as a client, and I genuinely cannot wait to return.

I would recommend Simon Bailes Northallerton without hesitation.

Tried to make a purchase on a 208 at Northallerton branch, the two different sales staff I was dealing with couldn't have been less helpful if they tried and had absolutely no interest nor made any effort in attempting to gain my business.
One of which was quite insulting with his manner and demeanor in regards to the valuation of my part exchange vehicle.

I later visited the same dealership at Stockton branch were I received fantastic customer service, purchased a vehicle without any hassle and which reflects in my review as such.

So happy that our car is fixed and we’re on the road again. Anthony and his team were amazing at solving all the complex issues and we can’t thank them enough. Beth and Anthony kept us informed the whole time and their honest but cheerful and positive care was greatly appreciated. Wonderful professional team 😀

Went in to see the salesman that I bought cars in the past was told by the salesman that he passed away bit upsetting
2 months later saw him in my Asda in Middlesbrough
Don’t like been told lies

Kim khan is the best salesman

Great customer service and knowledge from Mr Kim Khan at Stockton on tees. Very helpful and genuine with our questions about getting a car.
after a few days of collecting the car, Kim asked if the car was ok and if we are happy. We really appreciated that.
we will surely be back again.

Friendly staff, I knew what was going to happen, everything explained to me. The repair took longer than expected but there were good reasons for that. Everyone was professional.

Our experience with Harris was amazing from start to finish.

Such a nice professional guy. Very helpful and full of knowledge on our car

5 ⭐️ ⭐️⭐️⭐️⭐️

I contacted the garage as I was looking for a new car but wasn’t sure exactly what I wanted. I spoke with Laurence, explained my budget and requirements, and he came back with a range of suitable options.

He quickly arranged a time for me to visit the garage so I could look around and consider everything in person. Laurence was incredibly helpful throughout he took the time to go through all the options with me and explained everything clearly, which I really appreciated as I don’t have much knowledge about cars.

Even on the day of collection, he paid attention to all the little details making sure the car was fully set up and ready for me, and that every question I had was answered. It really made the whole experience feel smooth and stress-free.

Out of all my experiences with car shopping, this has been the best by far. I felt listened to, supported, and never rushed. I honestly haven’t experienced service like it before.

I’m genuinely very grateful for the excellent service.

We bought a second hand Renault Captur from the Stockton site and dealt with Reece Wood. The deal was easy and relaxed good price for trade in and the service was absolutely 1st class.
Reece has only been there for a few weeks and if our deal is anything to go by he’ll have a long and successful career, he was polite respectful and helpful everything you could ask for and makes a great coffee.
Would highly recommend