I've done multiple orders. I've never received a damaged or lost item. My items were shipped quickly in discreet packaging. I'm very happy with the products I received.
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See what reviewers are saying
Ordered lubricant and a pleasure toy for my girlfriend two weeks before her birthday. Got the package after about 5 days. In the package was only the lubricant, and I had recieves no information why t... See more
Company replied
The service was professional and efficient! having your privacy respected could be good for people who are buying the very first times. I've already bought something from this shop and I can confirm... See more
Company replied
Reliable and customer-friendly company. Extremely fast in delivering products to customers. I based my shopping on the product description and review of the product. Both turned out to be correct... See more
Company replied
Company details
About Sinful.se - Online Sexshop
Written by the company
Sexleksaker med stil!
Hos oss får du de bästa produkter och priser. Om du letar efter erotiska produkter av hög kvalitet har vi landets största urval.
Sinful.se förhandlar kända märken!
Vi har alltid We-Vibe, Fun Factory, LELO, TENGA, Fleshlight och många andra vibratorer, dildos, penisringar och glidmedel i lager, såväl som ett stort urval förförande lingeri.
- Köp sexleksaker av högsta kvalitet hos Sinful.se
- Prisvärd REA här!
- Stort utbud av glidmedel
Sinful.se Kundtjänst
Written by the company
- 365 dagars ångerrätt
- På Sinful.se kan du alltid ångra ditt köp. Vi ger hela 365 dagars ångerrätt på dina produkter.
- Snabb kundtjänst
- Behöver du hjälp med ett köp eller har du en fråga kan du alltid kontakta oss på e-post eller i telefon.
- Vi erhåller alla kostnader
- Om du skulle uppleva ett problem med din produkt erhåller vi alla kostnader i samband med reklamationen.
Contact info
Modemgatan 10 C/O Hybris Production AB, 23539, Vellinge, Sweden
- 0410 880213
- service@sinful.se
- www.sinful.se
4.6
Excellent
8K reviews
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Very happy, nice web shop
I've done multiple orders. I've never received a damaged or lost item. My items were shipped quickly in discreet packaging. I'm very happy with the products I received.
August 29, 2026
Reply from Sinful.se - Online Sexshop
Hi,
Many thanks for the feedback! 💖
We absolutely love hearing about customer experiences and how the products are received!
Wishing you a fantastic day! 😊
Line,
Customer Care, Sinful
Lack of information about faulty delivery
Ordered lubricant and a pleasure toy for my girlfriend two weeks before her birthday. Got the package after about 5 days. In the package was only the lubricant, and I had recieves no information why the pleasure toy was not included in the package. I had to contact then myself to get information, and then it was to late for me to wait for another delivery. Stated if this was not resolved immidiately I want my mlney back, which I had to repeat again when the customer service tried to offer me an older model instead. Apparantely wrong in their inventory balance and they didn't have it in. I had to rush to another store after work and find a replacement for my original order. Got my money back but still a bit unhappy due to poor timing and lack of information...
August 26, 2026
Reply from Sinful.se - Online Sexshop
Hi Richard
I'm very sorry to hear about your experience 😔
I have contacted you so that we can find a solution together - I hope you will get back to me on this so we can resolve this 🙌
Wishing you a good day🎉😊
Line,
Customer Care, Sinful
Reply from Sinful.se - Online Sexshop
Hej,
Trevligt att läsa att du va glad for produkten du har köpt hos oss och att du fått glädje av det.
Du kan alltid kontakta oss om du har frågor.
Ha en jättetrevlig dag 🌷
Line,
Customer Care, Sinful
Reply from Sinful.se - Online Sexshop
Hi Andre
Thank you so much for the positive feedback!
We are really pleased that both the delivery and the products have lived up to expectations🎉
We look forward to welcoming you again🥳
Best regards,
Dicte
Customer Care Agent, Sinful
Reply from Sinful.se - Online Sexshop
Hej,
Stort tack för din underbara recension!
Vi ser verkligen fram emot att hälsa dig välkommen tillbaka till vår hemsida igen 🌻.
Önskar dig en fantastisk dag! 💕
Line,
Customer Care, Sinful
The customer service is excellent
The customer service is excellent. My first order wasn't delivered because I made a mistake with the contact details, emailed Sinful they corrected my contact details and immediately sent out another shipment
April 17, 2026
Reply from Sinful.se - Online Sexshop
Hi David,
It’s lovely to hear that you received such great support.
That’s exactly what we work hard to provide 😍
I hope you’re happy with your purchase 💜
Katrina
Customer Care, Sinful
Happy customer 
My product stopped working so I contact the customer service there and they were very helpful and they actually helped me and come up with conclusion and I’m very happy with decision.
April 2, 2026
Reply from Sinful.se - Online Sexshop
Thank you so much for your review!
We always strive to find good solutions for our customers, so it means a lot to hear that you are satisfied with how we handled your case. 💜
Have a lovely day! 🌷
Venla
Customer Care, Sinful
Reply from Sinful.se - Online Sexshop
Thank you for the 10/10!
We are really pleased that you are satisfied with both the delivery, our offers and the discreet packaging 😊
Have a lovely day! 🌷
Venla
Customer Care, Sinful
Never got my order. Customer service doesn't reply
Shipping was supppsed to take 1-5 business days. I've waited 3 weeks now, still haven't got my order. Apparently, my package arrived to my city, the courier made two attempts, each on a different day, then they sent my order to a completely different city. Had to wait about a week for it to arrive in my city again, deliveries were attempted, again failed. It keeps getting sent back and forth, instead of delivered to a pick-up point when deliveries fail.
I contacted customer service when 2 weeks had passed and was promised that they'll send a new shipmet and they asked if I wanted to change courier or delivery method. I told them that sounded like a good solution and which other courier I wanted. I didn't get a response from them in almost a week. They didn't ship anything at that time. After a week of no response, I had to send multiple email follow-ups on an hourly interval. They responded, I got an order confirmation, then in the evening, I got an email with a tracking number with the same courier I initially had.
How on earth is it possible to have such a poor customer service and delivery system?! And of course, I am not getting replies when I told them they chose the wrong courier that we didn't agree on. I have never experienced more ignorant service.
UPDATE: got full refund and a gift card as an official apology. Rating is adjusted thereby.
January 22, 2026
Reply from Sinful.se - Online Sexshop
Hi Aksel,
Thank you for updating your rating! ✨
However, we are of course sad that our measures with both full reufnd + goodwill in form of a gift card did not add more to the rating. Let me know if there is anything else I can do for you!
We hope that you will consider us in the future and that you will find something fun to spend your gift card on! 💌
Josefine
Customer Care, Sinful
Good customer service
Good customer service when parcel was damaged in transit, quick replies and fair resolution.
December 8, 2025
Reply from Sinful.se - Online Sexshop
Hi!
So lovely to hear that you had a great experience when you contacted our customer service 😍
If you ever need anything at all, you’re always welcome to reach out to us 💕
Hope to see you online again another time ✨
Josefine
Sinful Customer Care
everything was smooth
everything was proced smooth. Product descriptions either are good.
November 14, 2025
Reply from Sinful.se - Online Sexshop
Hello Andre,
We are delighted to hear that your experience has been so positive! Thank you very much for your kind words.🤗
Please do not hesitate to contact us if there is anything we can assist you with.
Have a wonderful day! 🎉😊
Katrina
Customer Care, Sinful
Sent my order incredibly fast
Sent my order incredibly fast! Packed everything very safe.
November 22, 2025
Reply from Sinful.se - Online Sexshop
Hello Diana,
We are delighted that you are satisfied with our delivery and that it arrived quickly!🚛
Please feel free to contact us if there is anything else we can assist you with! 😎✨
We hope you enjoy many wonderful experiences with your purchase!
Katrina
Customer Care, Sinful
Reply from Sinful.se - Online Sexshop
Hello
We are delighted to hear that you are satisfied with your purchase.🥳
We look forward to seeing you again soon in our online shop! 😊
Katrina
Customer Care, Sinful
Great help
Thank you for all the help you were able to it turned the entire experience around for me ✨
September 29, 2025
Reply from Sinful.se - Online Sexshop
Hello Martin,
We are delighted to hear that you received excellent service and that we managed to turn your experience around🤩
Please know that you can always contact us in the future if you have any questions or concerns🤗
Katrina
Customer Care, Sinful
Reply from Sinful.se - Online Sexshop
Hello Risto,
We are delighted to hear that your order went smoothly and without any issues. That is exactly what we strive for! 🚚
We wish you a wonderful day filled with joy! 💕
Josefine
Customer Care, Sinful
Reply from Sinful.se - Online Sexshop
Hi,
Thank you for your 5-star reviews! ☀️
We are delighted to hear that your order was handled smoothly and efficiently.
Wishing you a wonderful day! 🌷
Katrina
Customer Care, Sinful
too long delivery time
August 17, 2025
Reply from Sinful.se - Online Sexshop
Hej,
Stort tack för din recension!
Vi ser verkligen fram emot att hälsa dig välkommen tillbaka till vår hemsida igen 🌻
Önskar dig en fantastisk dag! 💕
Katrina
Customer Care, Sinful
Bra service
August 8, 2025
Reply from Sinful.se - Online Sexshop
Hej Per,
Så härligt att läsa att det va bra service när du va i kontakt med oss.
Det uppskattas!
Du vet att du i framtiden alltid kan kontakts oss om det skulle vara det minsta💕
Josefine
Customer Care, Sinful
Really helpful customer support!
I had a broken product upon delivery, but the support team at Sinful was super quick to respond to my email about it and even dispatched a new one for me free of cost. Great experience!
August 11, 2025
Reply from Sinful.se - Online Sexshop
Hi Mono,
Thank you for your lovely review! 💜
We are glad to hear that our customer service was able to help you quickly and that you received a smooth solution.
We look forward to continuing to provide you with a great experience on future purchases! ⭐️
Josefine
Customer Care, Sinful
As always it is effective and smooth to…
As always it is effective and smooth to buy at Sinful.
August 7, 2025
Reply from Sinful.se - Online Sexshop
Hello Kurt,
We are delighted to hear that your experience has been so positive! Thank you very much for your kind words.
Please do not hesitate to contact us if there is anything we can assist you with.
Have a wonderful day! 🎉😊
Josefine
Customer Care, Sinful
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