Sitemile Reviews 

459
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

what an amazing team for designing and development for our startup. amazing work and communication. we will definitely use them long term even for maintenance and SEO-GEO work we have coming up for... See more

Company replied

Rated 5 out of 5 stars

amazing wordpress custom development and seo services. We worked very well with Andrei and the team, and their seo skills are great. Plus they managed to develop a wordpress app and mobile app for our... See more

Company replied

Rated 5 out of 5 stars

tried working with their seo team and was amazing, and after 6 months with them on a monthly basis for a local business, i can tell they know what they are doing at least on the seo+ wordpress front.... See more

Company replied

Rated 1 out of 5 stars

Like many others wrote this company is a total vast of money and time, for a two day job you must pay true 2checkout.com which has limited 30 days refund, after you pay every day receive a message th... See more

Company replied

Company details

  1. Software Company
  2. Blogger
  3. SEO Service

Written by the company

Sitemile is a full-service web design and custom software development agency specializing in WordPress development, SEO services, mobile app development, and bespoke digital solutions for businesses of all sizes. Our experienced team of WordPress developers, SEO specialists, UI/UX designers, and software engineers builds fast, scalable, and search-optimized websites that rank well and convert visitors into customers. We develop fully custom WordPress themes and plugins from scratch — no bloated page builders, just clean, optimized code. Whether you need an e-commerce website with WooCommerce, an online marketplace platform, a membership site, a directory website, or a custom business website, we deliver tailored solutions built around your goals. In addition to development, Sitemile provides professional SEO services for any kind of website — WordPress or not. From technical SEO audits, on-page optimization, and site speed improvements to keyword research, content strategy, and link building, we help businesses climb the search rankings and attract more organic traffic. Whether you run an online store, a local business website, a blog, or a large marketplace, our SEO team knows how to get you found on Google. Beyond WordPress, we create high-performance iOS and Android mobile apps using modern technologies, with a focus on speed, security, and seamless user experience across all devices. From concept to launch and beyond, Sitemile is your trusted partner for web development, SEO, app development, and digital growth. Get in touch today for a free quote and let's turn your idea into a successful digital product.


Contact info

4.1

Great

TrustScore 4 out of 5

459 reviews

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No recent history of asking for reviews

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4.1

All reviews

(459)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

what an amazing team for designing and…

what an amazing team for designing and development for our startup. amazing work and communication.

we will definitely use them long term even for maintenance and SEO-GEO work we have coming up for our startup

February 11, 2026
Unprompted review
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Reply from Sitemile

thanks!!!

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Rated 5 out of 5 stars

amazing wordpress custom development…

amazing wordpress custom development and seo services. We worked very well with Andrei and the team, and their seo skills are great. Plus they managed to develop a wordpress app and mobile app for our customer, thanks guys

July 2, 2026
Unprompted review
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Reply from Sitemile

thanks Joel

Rated 5 out of 5 stars

I have to say they are great with SEO

The best SEO team for any Canadian customer out there. We love working with sitemile on seo projects.

I have to say they are great with SEO. Made my website go from 40 clicks a day to 450-550 a day. that is almost 10x increase or even more. And we are only working together for 4 months , cant wait to see what the year will bring. Go go go SEO great team

April 14, 2026
Unprompted review
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Reply from Sitemile

amazing, thanks for this. Looking forward on continuing work and great results with you

Rated 5 out of 5 stars

tried working with their seo team and…

tried working with their seo team and was amazing, and after 6 months with them on a monthly basis for a local business, i can tell they know what they are doing at least on the seo+ wordpress front. thanks

March 3, 2026
Unprompted review
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Reply from Sitemile

thank you so much! lets continue for another 12 months and more

Rated 3 out of 5 stars

Did not work as expected, Refund Granted

We purchased the Freight Marketplace theme, unfortunately some of the functions we were under the impression it would have were not present and we decided to go in a different direction. After a bit of nudging we were pleased Sitemile promptly provided a refund upon request.

March 13, 2026
Unprompted review
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Reply from Sitemile

We certainly understand the frustration caused by the technical hurdles encountered during this project. However, we would like to clarify the timeline regarding the refund request to ensure there are no misunderstandings.

While our team was actively investigating the reported issues, the client requested a cancellation. We reviewed and approved this request within two hours of receipt. At no point was the refund denied; we simply inquired if there was an opportunity to resolve the remaining bugs before finalizing the transaction. We recognize the time-sensitive nature of your requirements and regret that the 48-hour investigation period did not yield a final solution. As agreed, the refund has been processed in full.

Nobody is scamming you, since we are still messaging each other, and your refund was processed on the same day you requested. This is totally unencessary. 2checkout say you will receive your money within a few business days

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Rated 1 out of 5 stars

I had a bad experience with this…

I have been using this company's software and had a very disappointing experience. I paid for the software, but the coding quality is extremely poor. I eventually gave up using it and lost my money. Today, I checked other reviews and still found many negative but genuine comments. The company claims the work is completed, but in reality, the product is not functional. Seeing these ongoing bad reviews makes me question whether the positive comments are even from real customers. My conclusion: do not waste your money on this company.

As I found there is no option to reply Sitemiles comment, I put my comment in here:

Using this software has been nothing but frustrating. I finally gave up on their poorly coding product, and in the process, I lost my money. If they refuse to acknowledge that I was a genuine customer, perhaps I should upload their program’s source code to GitHub and let the public judge the quality for themselves.

January 7, 2025
Unprompted review
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Reply from Sitemile

This customer is posting negative reviews just for fun. I am not sure he is actually a customer and if he is if he has renewed his licenses for at least 5 years

Rated 1 out of 5 stars

Criminal

Paid andrei saioc 50% up front 3/7/2024 to build me a site, sent me a boiler plate contract but never delivered. Guy is a crook, don’t be fooled by his lies and sample websites!

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

A caution to all potential customers.

Andrei, the manager of sitemile said the first site I need will cost $2.300.00 and they have the site so it'll just be customised to my need. The second site is to install an HTML theme and customise it, and that he said is $700.00. I didn't negotiate nor haggle.

He told me it'll take maximum two weeks for each, so all to be completed in one month, by the end of December 2024, so I should pay deposit of 1/3 for the first site and 50% for the second second site.
Again, I didn't even negotiate and I paid immediately.

Rather than one month he promised, it's been 6 months of "I'll finish today" and "I'll finish tomorrow".

I put a curse on him (Andrei) and his family for defrauding me. He will be a curse to all he associate with and never stop dealing with heartbreak from grievous accidents in his family.

May 29, 2025
Unprompted review
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Reply from Sitemile

That is total nonsense, we had two website to do. The customer has paid just less than half for two websites. Websites were done for months, but the customer keeps insisting on irrelevant things like change the links in the main menu (when we had 2 calls where i explained from where he can customize it, and also sent tutorials via whatsapp with screenshots)

websites are 100% done for at least 6 months , since january , and he even said he needs to test them for a few months before releasing the rest of the 60% of the payment.

Us and the customer had several 1 hour long video calls, walking through the websites , with all functionality, and he says his team needs months to test them through before releasing all money. Using swear and bad language via whatsapp.

LE. the agreed costs were

2600$ for the first website (already done, but customer needs to get twilio and google api to make it work, requested this for the past 4 months, he hasnt got it)

750$ for the second website, which the customer says his team needs months (or indefinitely) to test it out

he paid just 600 from the first website, and 350$ for the second website. Thats literally less than 60% out of the whole amount.

While both sites are 100% done and we had several video calls to go through them .

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Rated 5 out of 5 stars

Perfect execution

Perfect execution, and time management was great. Communication was done via email and live chat, and things went out great. The custom work has been liked by the customer.

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

Red Flag! Extremely Disappointed with Sitemile.com – Avoid at All Costs

Red Flag!

I had a thoroughly disappointing experience with Sitemile.com that I feel compelled to share to warn potential customers.

I purchased the Freight Marketplace Script as part of a yearly membership package, which included a 7-day money-back guarantee. After just 5 days of testing, I decided to request a refund due to several critical issues.

Key Issues:

1. Outdated and Non-Functional Scripts: The scripts provided were supposedly updated, but they do not work properly with the latest PHP 8 version. In reality, the content appears to be over 5 years old with almost 100% of it being useless. The site falsely advertises recent updates, which is misleading.

2. Limited Functionality: Despite being marketed as a comprehensive marketplace script, it offers a very limited overview. I couldn't view user transactions or process payments, rendering the platform ineffective for any serious business use.

3. Poor Visual Design: The website is riddled with visual issues, making it unappealing and difficult to navigate.

4. Subpar Code Quality: The codebase is outdated and of very poor quality, which not only affects functionality but also poses security risks.

5. Lack of Customer Support: The company seems to be run by only one person, Andrei, who is not customer-friendly and fails to provide a proper demo of the product.

6. Refund Nightmare: After requesting a refund within the 7-day policy (specifically after 5 days), my money-back guarantee has not been honored. It's been 30 days, and I am still waiting for my refund. This lack of integrity is unacceptable.

7. Unauthorized Charges: I had to block my credit card because the seller attempted to make recurrent charges without authorization, adding to the frustration and mistrust.

Due to these issues, I am now forced to seek legal assistance to recover my money. I strongly advise anyone considering Sitemile.com to look elsewhere and avoid the hassle and potential financial loss.

September 13, 2024
Unprompted review
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Reply from Sitemile

There are no issues with any customer. Refunds were given in the time that they requested. I am not sure who this is, but our support page is open and you can contact us at any time. Up to now we do not have unresolved issues.

LE: if you are a customer please email sitemile@sitemile.com and we solve the situation, we always have resolved all issues but without communication we cannot know if you had issues.

Another thing that makes us think this is fake, is because our gateway makes charges as one time fees through 2checkout, and we dont and we cant do extra charges on your card. Payment happens in 2checkout and not in our site, even if we could do charges we cant.

Rated 1 out of 5 stars

Incomplete website from Sitemile

I once bought their Shipme website which was supposed to be similar to Uship. The site was dysfunctional and its features didn't work, and Sitemile never bothered to help deliver a complete "template". My advice: Stay away from their templates.

Response: You're the delusional one, your website doesn't work! Your so called "maps" feature broke when we tried to use it, in fact your website would break down when we tested it. You keep making excuses for creating a non-functional website, read your other 1 star reviews and you will see that YOU may be the problem in all these situations.

2nd response: I will send you a Skype message and you will remember me. Your site simply never worked the way it was supposed to.

3rd response: How can anyone renew something that doesn't work? I paid the first time and your website kept breaking down. I just remembered you yesterday because I was looking into how to create a similar website the proper way, since your solution never ever worked.

4th response: The same thing I'm saying now is the same thing I said in 2019/2020. Nothing has changed, don't act like the site was once working and now it's not. It NEVER worked, and your support NEVER had a fix for it.

October 5, 2023
Unprompted review
Sitemile logo

Reply from Sitemile

The features of the theme totally work. But if you expect to have a uship website which is a multi million dollar website with a 100$ template then you are delusional.

The theme works perfectly for what features it has, and if you have issues with setting up, we have live chat support and email support all day long.

Of course if you are a customer.

LE: get back to support with the issue you have and access to the site, we always answer support queries quite fast.

LE: after getting the customer email through here, we noticed he never updated his theme or renewed since 2019, that's why you need to renew and update.

LE: our support is always here, if there is an issue on installation you need to contact us, we have email, live chat and all that. You cant come after 5 years saying it doesn't work. Thats ridiculous.

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Rated 5 out of 5 stars

We have worked to develop a marketplace…

We have worked to develop a marketplace website and app based on woocommerce with Andrei and his team. Things have gone totally fine, and project had been completely in reasonable time. I can recommend them highly.

August 8, 2024
Unprompted review
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Reply from Sitemile

Developing apps is our speciality, so thank you

Rated 1 out of 5 stars

Never finished or even started work…

Never finished or even started work after payment. Various WhatsApp messages but no work finished after stating it was nearly finished.

August 20, 2024
Unprompted review
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Reply from Sitemile

The project got put on hold because of the lack of reply, please send an email to sitemile@sitemile.com and provide access to FTP and wp-admin as requested. We cant work on the project if you do not supply these or not reply (or reply once every few weeks when we ask something)

Rated 5 out of 5 stars

Sitesmile is AMAZING

Andrei and his team are true professionals. So easy to work with and fun to collaborate with. They helped bring an idea to life with software. We could not be happier. The communication was clear and quick. The work performed even better! Highly recommend Sitesmile to anyone. Do yourself a favor and get in touch with them to start your project.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

PLEASE READ (REAL REVIEW)

EDIT

Customer service tricked me AGAIN the 3rd time insisting of changing my review to a positive to give me my access to all themes and plugins which i Paid years back for unlimited. Proof can be provided as I can go back to the screenshot where there was no extra charges or yearly fees like they introduced today. SCRIPTS ARE BUGGY and worthless. There are many more out there which are better. They just talk and talk and dont do nothing. PAying thousands to developers which stil lhave many bugs and dont get sorted in time is not worth it.

May 20, 2024
Unprompted review
Sitemile logo

Reply from Sitemile

I am not sure if this is a real customer but its pretty clear its a bad intentioned opinion. Even if you did purchase a license that gives you lifetime usage of the themes, but yearly updates are paid. If you don't pay the yearly renewal for updates your site will still work.

Only now we have introduced lifetime access to all themes + all updates. And yes before the renewals were 19$ for one theme, now we include a bundle for all themes.

Its funny how people want to pay a fee of 300$ or whatever and for 5 years never pay anything and still get the latest software, while we pay for developers 5000$ a month 12 months a year.

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Rated 5 out of 5 stars

Excellent support. Above and beyond!

My client is using the Sitemile AuctionTheme for their WordPress Auction website. When they contacted me the website was using a very old and outdated version of WordPress (v3.8) and the site and theme needed to be updated to work with the current version of WordPress (v6.5). In additon the new site needed to be updated while maintaining all of the historic accounts and database records.

I contacted support to ask if this was possible. Andrei said yes and offered advice, programming and support services over and beyond my expectations. All at no additional cost to the client. Andrei was very helpful and responsive. The AuctionTheme is now working and both the client and I are very pleased with the support we received.

May 17, 2024
Unprompted review
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Reply from Sitemile

Thank you Richard!

Rated 5 out of 5 stars

I can't fault it, very helpful support

Currently developing a new microjob site and decided to use the SiteMile Pricerr theme as it met all my requirements. It was a nice and easy install. Hit a snag with part of the transactional element of the theme and contacted support. I know there have been some poor reviews RE: customer service recently, but I found Andrei to be helpful, polite and knowledgeable. Set up a temporary admin account for him to investigate and he had the issue resolved within a few hours (less than 24hrs of contacting support), meaning we can now begin proper testing.

Genuinely appreciate all the help, and so far I would happily recommend SiteMile and this product.

May 16, 2024
Unprompted review

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