My credit cards get very often blocked after a suspicious fraudulent transaction is detected. While sometimes I use the card in non-EU countries, the last time it was blocked because I was trying to... See more
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At first, things were a little difficult, but once we had clearly explained and defined our request, we received excellent advice and support. Compliments to Mr Streule !
Company replied
Customer service is perfect and providing a fast solution, and many ways to contact them too. The merchant portal is clean and user friendly and easy to apply for small loans from Froda although it la... See more
Company replied
Do not use Bambora/Worldline/Shift4 for credit card processing! After suffering through there last transition from Bambora to Worldline, their latest acquisition by Shift4 has led me to cancel my acco... See more
Company details
- Payment Service
- also in
- Alternative Financial Service
- Card Processing Service
- e-Commerce Service
- Eftpos Equipment Supplier
- Financial Institution
Why choose Worldline
Written by the company
- Worldline offers a wide range of payment products and services that help you grow your business and serve your customer’s needs. With fast, simple and secure payment solutions for any business model, whether online or in-person, Worldline offers everything you need from a single source.
- The following key advantages highlight why Worldline is the ideal payment partner:
- 24/7 hotline in your language
- Latest security and technology standards
- Unique vertical market competence
- Everything from a single source
- The right solution for everyone
- Innovator in payments
- Omnichannel partner of choice
- Payout in local currency
Contact info
1 Place des Degrés, 92059, Paris la Défense Cedex, France
- www.worldline.com
Payment solutions that fit your needs.
3.5
Average
2K reviews
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My credit cards get very often blocked…
My credit cards get very often blocked after a suspicious fraudulent transaction is detected. While sometimes I use the card in non-EU countries, the last time it was blocked because I was trying to subscribe to a widely well known streaming platform, which was later confirmed by the Worldline operator. I really do not understand why their filters are so aggressive.
I cannot use the card for around 1 hour or sometimes until next day.
This has been happening regardless of the bank issuing the cards
October 4, 2026
Unprompted review
Reply from Worldline Global
Dear FE,
We’re sorry to hear about your experience with your credit cards being blocked and understand how frustrating and inconvenient this can be, especially when you are trying to make a legitimate payment.
For security reasons, transactions may sometimes be temporarily blocked when our fraud prevention systems detect activity that differs from the usual transaction patterns or presents characteristics that may indicate a potential risk. These preventive measures are in place to protect cardholders against fraudulent transactions and are therefore sometimes applied before a transaction can be fully verified. We understand, however, that this can be inconvenient when the transaction is genuine.
We have sent you a private message to collect some additional information about the transactions you experienced. This will allow us to look into your situation more closely and better understand what happened.
Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.
Kind regards,
The Worldline business team
Very good service and trustworthy
Very good service and trustworthy, if you need help there are always on ready,
September 24, 2026
Reply from Worldline Global
Thank you very much for your positive feedback. We are delighted that you are satisfied with our service and can rely on our support whenever you need assistance.
Best regards,
Sarah
Extremely poor customer service and no response
have been waiting for more than two weeks for a response regarding my username and password for the Worldline service.
Despite several follow-ups, I have still not received the requested credentials or a proper solution. The matter was explicitly marked as urgent, yet there has been no effective response.
What is particularly disappointing is that I had to follow up repeatedly just to obtain a basic response to a straightforward access request.
The correspondence also shows that the matter was escalated internally, with a request for an urgent response, but the issue remains unresolved.
For a company providing payment and self-service solutions, I would expect much faster and more professional customer support.
More than two weeks waiting for basic access credentials is simply unacceptable.
I hope Worldline improves its customer service and response times, because this experience has been extremely frustrating.
September 22, 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are sorry that you have been waiting so long for a solution and that your request remains unresolved despite several follow-ups. We understand your frustration, especially as this concerns access to an important service. We have forwarded your case to the responsible team so that it can be reviewed and resolved as soon as possible.
Best regards,
Sarah
to be honest
to be honest - absolutely bad my experience with worldline. different key account managers, mixing contracts of other customers, response time of about 4!!!! weeks.. so absolutely a disaster
May 8, 2026
Worldine has blocked my VISA cards…
Worldine has blocked my VISA cards without any notification due to online payments @ Bandcamp. I haved purchased digital music via Bandcamp for more than 3 years and always used my VISA and suddenly such transaction is considered as fraud? absolutely inacceptable as my cards weree htereafter refused for paying the charging of my e-car while travelling abroad.
August 20, 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are sorry to hear about your experience. Please contact our customer service team so that the reason for the card blocking and your specific case can be reviewed.
Best regards,
Sarah
At first things were difficult
At first, things were a little difficult, but once we had clearly explained and defined our request, we received excellent advice and support.
Compliments to Mr Streule !
August 17, 2026
Unprompted review
Reply from Worldline Global
Thank you very much for your positive feedback. We are delighted that the initial difficulties could be resolved and that you had such a positive experience afterwards. We will be very happy to pass your special compliments on to Mr Streule.
Best regards,
Sarah
For the last 3 months i have been…
For the last 3 months i have been uploading and reuploading kyc documents for my 3 companies. One of them is approved and the other 2 have not been approved although All 3 companies have the same ownership structure and as far as i know i uploaded all necessary documents . Now around 20000 euros of our money are being withheld since 2 weeks by worldline under the pretense that the documents provided are incomplete. But they did not inform me what is missing despite me sending several emails and calling customer support several times. This is completely unacceptable behavior.
July 26, 2026
Unprompted review
Reply from Worldline Global
Dear Ziad,
Thank you for taking the time to share your experience with us. We are sorry to read that the KYC verification process has taken longer than expected and that this has caused frustration, particularly regarding the information you have received about the requested documentation and the withholding of your funds.
We understand how important it is to receive clear communication and timely updates during this process. This is certainly not the experience we aim to provide our customers.
To allow us to investigate your case thoroughly and assist you as quickly as possible, we have reached out to you via Trustpilot requesting your contact details. As soon as we receive them, we will get in touch with you to review your case and work towards a suitable resolution.
Kind regards,
The Worldline Business Team
Reply from Worldline Global
Thank you for your positive feedback. We are delighted to hear that you find our service reliable, fast, and transparent.
Best regards,
Sarah
Please contact me with urgence.
Please contact me with urgence.
I am very disappointed about your hotline support.
Thanks
July 14, 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are sorry to hear that you were disappointed with our hotline support. We have already forwarded your request to the responsible department.
Best regards,
Sarah
Two weeks of payment issues with no resolution and very poor support
We have been dealing with a payment processing issue for almost two weeks, and the problem is still not resolved.
The issue is causing payments to fail and creating significant disruption for our business.
What has been most disappointing is the level of support throughout this incident. Communication has been slow, our concerns have often been dismissed, and we have had to repeatedly chase for updates instead of receiving proactive help. For a payment service that businesses rely on every day, we expected much more urgency, ownership, and transparency.
This ongoing issue has caused financial losses, operational challenges, and damage to our reputation with customers. After two weeks, we are still waiting for a proper resolution.
July 10, 2026
Unprompted review
Reply from Worldline Global
Thank you for your detailed feedback. We are sorry that this situation has caused such significant disruption. We are aware of the issue, and our responsible teams are already working on a solution as a priority.
Best regards,
Sarah
Quick and swift solution to my problem !
June 22, 2026
Unprompted review
Reply from Worldline Global
Dear Joris,
Thank you very much for your positive review and for taking the time to share your experience.
We are delighted to hear that your issue was resolved quickly and efficiently. Providing fast and effective support is exactly what we aim for, and it is great to know we met your expectations.
If you ever need any further assistance, please do not hesitate to reach out. We are always happy to help.
Kind regards,
The Worldline Business Team
Contacted them multiple times by their…
Contacted them multiple times by their form on their website, because I wanted to do processing through them. They never got back to me. Thank God, as I now see it would have been a poor choice.
Edit:
I ended up calling yesterday to have a contract sent to me to review. I was told I'll be sent something to fill. Let's see when this happens. But the company seems to have its ear to this site, so, maybe it'll actually get done. I'll update as this develops.
June 8, 2026
Unprompted review
Reply from Worldline Global
Dear Alon,
Thank you for taking the time to share your feedback.
We are sorry to hear that you did not receive a response to your enquiries. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been when you were considering our services.
To better understand what happened, we have requested additional information from you and will investigate the matter as quickly as possible. We appreciate the opportunity to review your experience and address any issues that may have occurred.
Thank you for bringing this to our attention.
Kind regards,
The Worldline Business Team
Total useless terminal
Total useless terminal. Most of the time it’s stuck and very slow. And many of us other problems like it’s shows twice that the payment was done but later it was not paid.
June 10, 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are sorry to hear about the issues you have experienced with your terminal. Please feel free to describe your case in more detail at sarah@worldline.com so that we can review it.
Best regards,
Sarah
Reply from Worldline Global
Thank you for your feedback. We are sorry to hear that you are not satisfied with our service. If you have a specific concern, please feel free to describe it in more detail at sarah@worldline.com so we can review it.
Best regards,
Sarah
Reply from Worldline Global
Merci pour votre retour. Nous sommes désolés que vous n’ayez pas encore eu de contact direct. Votre remarque a été transmise au service concerné, et nous reviendrons vers vous.
Meilleures salutations
Sarah
What I really appreciate about…
What I really appreciate about Worldline:
Quick and exceptionally professional support
Even as a "small" customer, you are taken seriously in every aspect and treated like a "big" customer
Friendliness that feels natural and never forced
May 15, 2026
Unprompted review
Reply from Worldline Global
Thank you very much for your kind feedback. We are really pleased to hear that you feel well supported and taken seriously. Your words mean a lot to us.
Best regards,
Sarah
I was told via here that you were not…
I was told via here that you were not Worldline UK which I think was false information as the contact I had was at a Worldline .com email address and you have the same logo!
My dealings with a Worldline Representative who handles Premier Inn Business have been disgraceful.
They stated they were investigating my complaint since the end of February 2026 and emailed me on the 10th March 2026 stating an investigation was underway and I asked them due to my health not to contact me directly until the investigation was complete but on the 7th May 2026 the same operative stating the case was closed because I didn’t want to hear from them again!So no investigation was obviously even started despite Worldline saying it was.
The Facts are that —
A unauthorised credit check was performed on my credit file instigated by Worldline and you won’t take responsibility or sort things out.
So I have now opened a second case with The Financial Ombudsman service against Worldline.
Please do not ask me to contact a Sarah @ Worldline as that is just a waste of my time.
I am not well enough to deal with this matter that has been dragging on since 27th February so I will let the FOS help me!
Update 15th May
I heard from them again and my complaint was upheld but only offered an apology but no compensation-unbelievable-so I will have to go down the FOS route which I have no faith in whatsoever if they actually accept my complaint!
May 10, 2026
Unprompted review
At first we had troubles with finding…
At first we had troubles with finding the right service, takes several mails and time. But now everything is ok.
April 9, 2026
Unprompted review
Reply from Worldline Global
Dear Carla,
Thank you for your 4-star review and for sharing your experience. We’re sorry to hear that finding the right service initially took more time and effort than expected, but we’re very pleased to know that everything is now running smoothly.
Your feedback helps us improve and make it easier for customers to reach the right support from the start. For future reference, all our contact options and support channels can always be found on our website at support.worldline.com/nl-be/home.
Thank you for your patience and your trust.
Kind regards,
The Worldline Business Team
Kind person and efforts in solving my…
Kind person and efforts in solving my issue
April 29, 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are glad to hear that you felt well supported and that our team could help with your issue.
Best regards,
Sarah
Reply from Worldline Global
Hi Saffa,
Thank you for your great feedback! We are delighted to hear that you are happy with our services.
Kind regards,
Worldline Sweden
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