skapetze® Reviews 

By far the worst shopping experience I’ve had.

The lamp took around 5 weeks to ship, with no mention of that delay on the product page.

When it finally arrived, one of the three lamps was broken. They then had to send me a new lamp THREE separate times: the first replacement was broken, the second replacement was cracked and had the wrong connector, and only the third replacement finally arrived in good condition.

At that point, the whole experience had gone from frustrating to almost unbelievable. Having to contact customer service again and again because every replacement had another problem was honestly exhausting.

Customer service was at least quick and helpful, which is the only reason I’m giving more than one star. But after this experience, I definitely won’t order from here again.

Do not order through them. Terrible customer service. Over 2 months and I have still not received them. False information that they have been sent then new information that they were sent today. After calling them they are unable to deal with my complaint unless I email. The customer service provider will not discuss with management. For a stress free purchase…AVOID THEM! Cannot review the products yet as still not received. Let you know!

The delivery was much longer than expected and the quality of the light I ordered was a bit disappointing. I did not received the instructions notice and had to call to know what to do. However the company was easily reachable and was helpful

I have ordered stair lamps and they came with different lamp color. We understood them after the installation. Then, I contacted the company and they sent the correct one but I need the technician again to montage them which costed additional amount. I informed them that they should compensate it because it is due to their mistake but they said they are OK since they send the correct ones in the second delivery. I don't think that this is fair and unless you buy over the marketplace it is very difficult to finalize the discussion. At least, I write here to share with others.

Hi Skapetze,

Thank you for the help, always a reply by mail or by the live chat!
I was correctly informed about the ordering of the lamp.
The refund was done correctly and fast. ( the lamp was not available anymore)

thank you and good luck,
T.

I ordered a circular pendant light from them. The quality of the product is extremely bad. I tried to contact them several times, but they have never answered.

Update: in their reply here they claim ‘there was an exchange of messages’. Unfortunately, this is not true. I find it deplorable that instead of actually trying to address the problem, they have someone spending time writing untrue responses…

They sent a (completely) wrong light fixture. After contacting their customer service about the issue they stopped responding altogether. When all my contact attempts failed, I even asked my friend to contact them on my behalf, and after initial contact they stopped responding to his messages too. I considered filing a criminal report about the incident, but the amount was fairly small (< 100 euros), so it wouldn't be worth the trouble. My advice is to stay away from this company.

An incredible choice, exceptional design in a pleasant environment meet excellent advice and consultation

they will help in case of problem , good items are selling .

i bought a lamp and they send me an occasional lamp broken.
i sent 2 mails but NO ANSWER
Mirko Ruggieri

Service and delivery very good. Kept informed via email throughout process. Goods received of good quality. Assembly required minimal. Aesthetically pleasing on the eye. Thank-you for the good service.

I bought 3x MEGAMAN E14 Energiesparlampe for 1 euro from Ebay shop Licht-Design Skapetze by mistake( Shipping is 6,99 euro for 3 E14 Energiesparlampe), I didn't even know I bidded for this item and I feel the shipping cost is too high. So I didn't pay for it and also I didn't receive the item. The seller opened a Fall against me on 18.03.2014 and then closed it on 28.03.2014. After the Fall was closed, I received a message from EBay saying the transaction has been canceled by the seller. But on 26.04.2014 I received a letter from Mediafinanz to ask me to pay 50,79 euro for this canceled item. This is really unbelievable.

I send email regarding this matter to the seller. But the seller insist I should pay penalty for the item not even delivered, even though I have right to cancel the transaction or return the item according to the terms and conditions of the seller.

Everyday new products offered to big discounts :-)
Perfect delivery time and carefully packaging.
Just do it!