S.K Camping & Leisure Reviews 

My first time purchasing from this company but I will definitely be using them again. Ordering from their website was easy, the price was reasonable and the order arrived quickly. Would recommend them to anyone.

Outstanding customer service – highly recommended!

Absolutely fantastic experience with S.K. Camping & Leisure!

I contacted them about exchanging an unused Telta awning for the updated 2027 model, despite being well outside the normal returns period.

Craig couldn’t have been more helpful or accommodating, arranging the exchange without hesitation and even offering an additional discount. He was brilliant throughout, including when the courier managed to complicate matters!

The new awning has arrived and I’m absolutely delighted.

Genuinely exceptional customer service from a company that clearly values its customers. I’ll certainly be shopping here again.

Five stars, thoroughly deserved!

Good service. Helpful advice from staff.

The quality of the item I purchased from them is excellent. The price and delivery time too are great. But what impressed me most is the quality of the camping kettle - Vango. When compared to the cheap unbranded kettle on the market, the Vango 1.6L stainless steel surpasses them all at competitive price, I’d recommend buying the Vango whistling kettle and from S.K Camping & Leisure for their fantastic service and attention to detail- the kettle was well packaged. This is a sign of a company who cares about their product and service. A big thumbs up from a happy customer.

18 Years of Customer Loyalty Counted for Absolutely Nothing

I have been a loyal customer of SK Camping and Leisure since 2008, when I purchased all my camping equipment from them, spending thousands of pounds. Over the past 18 years, I have returned to this shop countless times, always choosing to support a business that I believed valued its customers.

Unfortunately, today's experience has completely changed my opinion of this establishment.

After spending approximately £80 in the shop today, I politely asked whether I could use the water tap and hose located just outside their door to top up the fresh water tank in my campervan.

To my absolute astonishment, they refused.

I wasn't asking for anything expensive, complicated or unreasonable. I simply wanted a little fresh water, probably worth no more than 20p, from a tap with a hose already conveniently available outside the premises.

What makes this particularly disappointing is that this is a business specialising in camping and leisure equipment. Surely, if any business should understand the basic needs of someone travelling in a campervan, it should be this one!

I fully appreciate that businesses aren't obliged to provide free water to customers. However, there is a world of difference between what a business is legally obliged to do and what constitutes good customer service, common courtesy and a little goodwill.

After 18 years of loyalty, thousands of pounds spent and another £80 handed over just minutes earlier, I would have thought that allowing me a few litres of water was the very least they could do.

What I find particularly baffling is that the tap and hose were already there, ready to use. It wasn't as though I was asking anyone to go out of their way or make special arrangements.

The financial cost to the business would have been practically negligible. The cost of refusing, however, is the goodwill and loyalty of a longstanding customer.

It is remarkable how a business can spend 18 years building a relationship with a customer and then destroy it over something as trivial as a few pence worth of water.

I have always believed in supporting specialist independent retailers rather than automatically turning to large online companies. Experiences like this, unfortunately, make that loyalty increasingly difficult to justify.

Customer service isn't just about taking people's money. It's also about showing a little appreciation, flexibility and basic human kindness.

After today's experience, I genuinely question whether my custom over the past 18 years was ever appreciated.

Eighteen years of loyalty, thousands of pounds spent and apparently not even 20p worth of goodwill in return.

Extremely disappointing. I certainly won't look at this business in the same way again.

Communication, customer service, professional.

Efficient service and a quality product at a very competitive price.

After trawiling through loads of Vango awning resellers S.K Camping & Leisure came top on price. And they use a decent delivery company DHL so noted all the way to delivery.

Made enquiries and order on the phone, person polite and helpful and i received my footprint very quickly. Very happy with service.

Great to find a local store with competitive prices and an easy to use web site offering click & collect or delivery. My order was ready in less than half an hour and collected that afternoon. Much better than waiting for Amazon to find a broken item that wastes time returning. In store there's a good selection of outdoor equipment and tents set up so you can check quality and dimensions. Shop locally, highly recommended!

Great service, competitive price, easy delivery, great product

Thanks again

I ordered a double sleeping mat, but accidentally received a single one. I contacted the company about the mistake, and they quickly sent me the correct double mat. They also kindly let me keep the single mat they had sent by mistake as a gift. Excellent customer service — I’m very happy with how they handled the situation. Thank you!

Best price, quick delivery.
Notified at each step, how online shopping should be.
Thanks

Allgood no complaints 👌

Great service. Efficient and speedy.

Check elsewhere for a better price some things are over priced shop around

A phone call prior to purchase was helpful and informative.
The Awning was delivered the next day, well ahead of expected delivery date.

My order was delivered promptly, and there was good communication via email and phone when I emailed them about some damage to my order, which they were willing to help with and rectify, a pleasant company to deal with and they will definitely have future custom from me.

Exactly what I wanted and delivered very quickly.