I have been working with Ray on all and any requests. I have from clients for ski trips – – an absolutely give him a 5+ rating. He is outstanding. He knows so much about the destinations, how your sys... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Teddy goes above and beyond. He made our group purchase/reservation smooth and easy for Christmas travel. I must say our family was a bit much with constant changes to our individual reservations.... See more
Company replied
We have been using ski.com for years, both for advice and booking all our ski trips. Based on criteria, they can easily offer fitting options - and this saves us a ton of time on search! Our advisor A... See more
Company replied
Worked with Teddy looking for another European ski holiday taking adult kids and grandkids. Discussed several options, Settled on Chamonix and booked a 5 star apartment! Teddy listened to our requests... See more
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Company details
- #13 of 201 best companies in Travel Agency
- #1 of 3 best companies in Ski Holidays
Information provided by various external sources
Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.
Ski.com TO THE MOUNTAINS
Written by the company
- Nobody gets why you crave time in the mountains more than we do, and nobody knows how to guide you there better.
Contact info
210 AABC STE AA, 81611, Aspen, CO
- 800-525-2052
- customer_service@ski.com
- www.ski.com
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience for 4- years running
Great experience for 4- years running. Colin is a great rep
February 15, 2026
Easy to use so far
June 18, 2026
Reply from Ski.com
That's great to hear. Thanks for choosing to with with Ski.com. We hope you have an awesome trip!
Marcie is wonderful to work with
Marcie is wonderful to work with, she takes care of every detail and ensures a smooth booking process.
June 16, 2026
Reply from Ski.com
That's Marcie! Her attention to detail and commitment to a smooth process make her such a great resource for travel advisors. We're glad the experience reflected that and we look forward to working with you again! Thank you for the review!
Andy was v knowledgeable
Andy was v knowledgeable, patient, kind, and 100% focused on our particular needs.
June 18, 2026
Reply from Ski.com
That's exactly the kind of focus and care we want every client to feel. We're glad Andy was able to zero in on what you needed and make the process a great one. Thanks for sharing and we hope you have an incredible trip!
Travel Planning With Ease!
Made traveling easier. Andrew was very helpful while planning our ski trip. We had never skied Canada before and he helped us on all aspects of the trip!
June 14, 2026
Reply from Ski.com
Skiing Canada for the first time is such a great experience and we're glad Andrew was able to help make it feel approachable from start to finish! Having someone who knows the ins and outs of a new destination makes all the difference. Thank you so much for your review!
Easy and efficient
Easy and efficient. The simplest and most effective way to plan a ski vacation
June 12, 2026
Reply from Ski.com
Simple and effective is exactly what we're going for! We're glad the experience delivered on that. Thanks for choosing Ski.com and we hope you have an amazing trip!
Excellent service
Jennie was great to work with . Always responded quickly and kept me updated throughout the entire process . She made planning the trip so easy …..
June 14, 2026
Reply from Ski.com
Quick responses and keeping clients in the loop throughout the process is so important, and we're glad Jennie nailed both. Thanks for the kind words and we hope the trip is everything you're looking forward to!
Very easy to work with
Very easy to work with on both the travel agent side and the client end. Nikki was patient and amazing at helping to get my clients what they wanted.
June 11, 2026
Reply from Ski.com
That's exactly what we aim for on both sides of the booking! We're so glad Nicki was able to make the process smooth and deliver for your clients. Thanks for partnering with us and we look forward to working with you again!
My ski expert
My ski expert, Teddy Roach, made the process seamless, enjoyable, and affordable. He is a true professional that was there to help me every step of the way. Cannot recommend him enough, any trips/passes I purchase in the future will only be booked with him.
June 11, 2026
Reply from Ski.com
We love hearing this! Seamless, enjoyable, and affordable is the trifecta. Teddy is a true asset to our team and we're so glad he was there for you every step of the way. We'll make sure he sees this and we can't wait to help you plan the next one!
Great Service
Very responsive even with an unusual request. Marcie Hawks is great. Looking forward to our WhiteFish ski trip with my Hawaiian neighbors.
June 8, 2026
Reply from Ski.com
That sounds like a fun group to take to the slopes! We're glad Marcie was able to come through even with the unique request. That's what she does! Have an incredible trip!
Adam helped me so much and was prompt…
Adam helped me so much and was prompt in helping me
June 6, 2026
Reply from Ski.com
Glad to hear it! Prompt and helpful is exactly what we aim for. Thanks for working with us and don't hesitate to reach out anytime you have clients looking for a ski vacation!
Reply from Ski.com
So glad your first experience with us was a great one! We hope it's the first of many. Thanks for choosing Ski.com and we look forward to helping you plan the next one!
Reply from Ski.com
Hard to argue with that! We're so glad Stephanie made such a great impression. Thanks for the kind words and we hope you have an amazing trip!
Lou Albucher....AMAZING!
Your representative, Lou Albucher, was fantastic!! At first, I contacted the hotel directly and reserved 5 rooms for my family. When I learned that they do not offer lift tickets, etc., I called ski.com and was connected with Lou. He was able to secure the same rooms from the hotel AND provide discounted lift tickets for our family. He went the extra mile for us and we can't thank him enough....Lou, you're the best!
June 3, 2026
Reply from Ski.com
That's exactly the kind of experience we love to hear about! It sounds like Lou truly went above and beyond to make sure your family got everything you needed in one place, and even saved you money on lift tickets in the process. That's the Ski.com difference! We hope your family has an absolute blast on the slopes!
Teddy was positivity amazing…
June 1, 2026
Reply from Ski.com
That is so great to hear! Teddy sure knows his stuff and we're glad you were able to experience that. Have an amazing trip!
Teddy goes above and beyond
Teddy goes above and beyond. He made our group purchase/reservation smooth and easy for Christmas travel. I must say our family was a bit much with constant changes to our individual reservations. He’s very patient and speedy with returning messages. A HUGE THANK YOU to our agent Teddy.
Super Helpful!!!
May 26, 2026
Reply from Ski.com
A huge thank you right back! Group travel during the holidays with lots of moving pieces is no easy task, and it sounds like Teddy handled it like a pro. His patience and responsiveness are exactly what we aim to provide every time. We're so glad he was able to get everything sorted for your family and we hope you all have an amazing Christmas trip!
Ski.com website was easy to access and…
Ski.com website was easy to access and navigate. My specialists, Alyssa, has been helpful and knowledgeable. Can’t wait to make fresh tracks!
May 18, 2026
Reply from Ski.com
Love the enthusiasm! Fresh tracks are the best tracks. We're glad the website felt easy to navigate and that Alyssa has been a helpful resource along the way. We can't wait for you to get out there!
Jolie was amazing
Jolie was amazing. Our trip is not simple. We have 7 people going from Atlanta to Snowmass. We need flights, ski in ski out accomidations, ski equipment, snow board equipment, lift passes, etc. She was very quick to provide many options. When some got taken, she immediately provided replacement options. This is the best travel agent experience I have ever had. When Jolie was ill for a day, Emma stepped in and did not miss a beat.
April 9, 2026
Reply from Ski.com
Wow, thank you for sharing this! A trip of that scale with flights, lodging, equipment, and passes for 7 people is a lot to coordinate, and it sounds like Jolie and Emma knocked it out of the park together. We're so glad this has been your best travel agent experience and we hope the trip lives up to every bit of the planning that went into it. Snowmass is going to be incredible!
Gift Pass Purchase
Chris was very helpful setting up the gift purchase for a pass for my nephew. An excellent customer service rep! Thanks Chris
May 20, 2026
Reply from Ski.com
What a great gift! We're glad Chris was able to make that process easy and get everything set up smoothly. Thanks for the kind words and we hope your nephew has an amazing time on the slopes!
Reply from Ski.com
That's a great combination of qualities and we're glad Laurel delivered on all fronts! Thanks for taking the time to share your experience. We hope you have a fantastic trip!
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