Sklyr Reviews 

This company is a scam. I have been through it trying to get my money back!! PayPal were no help so had to go to Mastercard directly. They are selling shein products, no wonder it took so long to arrive they probably had to wait for shein to order it first. The products are terrible quality and way smaller than advertised. When you want to return anything they ghost you but they did respond to the case I opened with PayPal though!!

Biggest scam ever. Ordered and wanted to return as none of the clothes fit like they said they should… emailed numerous of times tried to get in contact with customer service numerous of times, no one ever replied… stated refund allowed within 14 days of receiving order just needed to get in touch with them to receive the info on how to refund … they never replied it’s a scam you can’t refund , the order doesn’t arrive on time (1 month late) do not order from this website/company

⭐ 1 star — DO NOT ORDER FROM THIS COMPANY

I genuinely wish I had read the reviews and Instagram comments before ordering from SKLYR.

My experience has been absolutely appalling.

The items I ordered did not fit, so I tried to arrange a return exactly as SKLYR instruct customers to do. Their website and emails provide their contact email address for returns.

I contacted them FIVE TIMES by email and also sent multiple Instagram DMs.

Not one response.

No acknowledgement. No explanation. No attempt to help. Nothing.

I was therefore completely unable to return the items and have been left £112 out of pocket.

I eventually had no choice but to open a PayPal dispute. Unfortunately, PayPal declined it because items not fitting isn't covered under their Buyer Protection. That doesn't change the fact that I had repeatedly attempted to contact SKLYR to arrange the return and they simply ignored me.

What is particularly concerning is that when I looked through SKLYR's Instagram comments, I found multiple other customers describing very similar experiences — trying to contact the company about returns or refunds and receiving no response.

At that point, this stopped feeling like a one-off customer service failure and became extremely concerning. If a company advertises that customers can return items but then makes itself completely unresponsive when customers actually try to do so, what exactly are customers supposed to do?

The returns policy is effectively useless if nobody responds to return requests.

I have never experienced customer service this poor from an online retailer. I've made five attempts by email, contacted them through Instagram, and still couldn't get anyone to acknowledge me.

£112 isn't an insignificant amount of money to simply lose because a company won't answer its customers.

SKLYR — if you don't want customers requesting returns, don't advertise a returns process. If you do advertise one, actually respond when customers use it.

Based on my experience, I would strongly advise people to think twice before ordering from SKLYR. I certainly won't be ordering from them again.

Very bad experience. Delivery was way later than what was said on the website. Wanted to return the item because it was not what was pictured on the website. Contacted them several times about returning the item on e-mail and instagram, but did not receive a single response in 2,5 months.

If I could give 0 I would, Terrible quality of the dresses, not at all as the images, not even the sizes. very difficult to have a refund. DO NOT BUY FROM THIS SITE!

0 stars would be better.
Terrible customer service. They completely ignore return requests and don’t even provide a return address. Took more than one month to get 3 dresses. Avoid.

This has been disappoint from start to finish. Order took a month to arrive and one of the items was not what I had ordered.
I got in touch with customer service to return the incorrect item and have since been ghosted. I have tried everything, from emails to their contact form to instagram dms, and have not heard back at all.
Genuinely so disappointed in the store - good reminder to always check review.
The countdown for the sale is fake as well.

DO NOT WASTE YOUR MONEY.
Item took over 1 month to arrive and was too late for the holiday. I have contacted numerous times for a return address and, like many others who have left reviews, my emails go unanswered.

DO NOT ORDER! I ordered €150 worth of clothing and nothing ever arrived. There’s also no way to get in touch with them, they don’t respond to emails or Instagram DMs. Nothing. It’s a scam.

SCAMMERS!! I ordered one swimsuit and you sent me a different one after a whole MONTH!! UNACCEPTABLE AND SCAMMERS

I am forced to leave this review because I have tried to contact customer support multiple times regarding my order, but I have received no response whatsoever. Since all my attempts to resolve this matter privately have been ignored, I have no choice but to share my experience publicly.
My order took almost one month to arrive, despite your website stating an estimated delivery time of 3–5 business days. Unfortunately, I am extremely disappointed with the items I received. They are nothing like the photos shown on your website. The fit is awful, and the biggest issue is that what appears to be rhinestones in the product photos is actually just a printed design. This was never made clear in the product description. Had this been specified, I would never have purchased these items.
Displaying the products in a way that makes them appear embellished with real rhinestones when they are only printed is misleading and creates completely unrealistic expectations. The products I received do not match the presentation on your website.

At this point, I am still waiting for a response from customer support. I hope this review finally prompts the company to address this issue and resolve it fairly.

The product I received (Earthy Swirl Tie-Side Triangle Bikini, Size L) does not match the photos shown on the website. The beads are black instead of brown and there are fewer of them than shown in the product images. The blue shades are much more extensive and vibrant than advertised, completely changing the overall color balance and design that convinced me to purchase it in the first place. The fabric quality is average, but the difference between the actual product and the official photos is obvious and disappointing.
Shipping was also very slow, taking over a month to arrive.
On top of that, the website uses a countdown timer for its "limited-time" discounts that never actually expires, clearly creating false urgency to encourage purchases.

I’d love to give them 0 stars! They’re definitely scammers. I placed an order a month ago. Still haven’t received anything… In the meantime, they replied to one of my emails, saying they’d already shipped the order and couldn’t provide any further updates. Since then, I’ve sent three more emails—you guessed it… no response! Don’t waste your money here!

SCAMMERS I would rate it 0 stars if I could. This company is a complete scam. I ordered 2 dresses from them, which after taking weeks to arrive, were of horrific quality. I tried to initiate a refund through the refund portal, but it said it could not find my order (despite me entering the correct order number) so I had to email to request a refund. I have emailed them 4 times over the past month and not received a response.

Never ordering again from them. It took 1 month for the clothes to arrive and 2 out of the 3 dresses that I had ordered don’t look like the pictures. They never replied to my mails. 0/5

An hour after I ordered my dress, I emailed to cancel. No response whatsoever. Then took over a month to arrive, and then they didn’t even send me the correct item. Very disappointing customer service. Will not be buying from here again.

The product i received looked nothing alike the one on the website. More like a cheap copy from shein

DO NOT ORDER HERE! I wish I saw these these reviews before ordering. The team is “smart” by stating you have 15 days to return items and within that period they will not tell you what the return address is and you will never see your money again. They literally ghost you, no chance of communication.

My expectations were pretty low after reading a lot of these reviews (unfortunately after I had already ordered from the website...). The only positive is that it took about 15 days for my order to arrive, which is faster than some of the reviews I've read. However the bikini that arrived is COMPLETELY different to what I ordered. The quality isn't great, but to be honest, it's not terrible. I'm yet to decide whether to try to return it or not. I definitely will NOT be ordering from here again, and nor do I recommend anyone else to do so!

Absolutely disgraceful experience.

I ordered three items from this brand, and after waiting over a month for them to arrive, the disappointment was complete. None of the items looked anything like the photos shown online. The quality was extremely poor, and the fit was terrible.

Their return policy states that returns are accepted within 15 days. I contacted them from the very day I received the order and have emailed them repeatedly, every single day, asking for return instructions. The 15-day period has now passed, and I still have not received a single response.

Terrible customer service, terrible quality and a completely unacceptable shopping experience. I strongly advise others to think twice before ordering from this brand.