Skousen Reviews 

We purchased a dishwasher from Skousen and paid extra to have someone come and install it and fit the door.
The dishwasher wasn't installed straight, was too far forward and they told the wife she bought she wrong door, so they were unable to fit it and she should buy a new one.
I spent my evening re-installing it and attaching the door, which was fine.
Tell me what did we pay for?

Sold me a broken none working vacuum cleaner. I asked to return it, they did not accept it. Sent me address where I could send it to be fixed, but I would have to pay for it: transportation to repair place and back, which would cost me more than the vacuum cleaner it self. No money back, no store credit, no nothing. Worst place to buy anything, no credibility. Cheap stuff

Great discounts, good products

I ordered an item on Tuesday, with an estimated delivery of 1-2 days. I didn't hear any updates by Thursday, so I called, and the person told me the item was shipped that day, and I would get it in 1-2 days.
The next day I called again, as there was still no email information that the package was sent to me, no tracking number to follow. The person I spoke to now said that they are in the middle of moving warehouses, so the package will be sent next week.
I asked to cancel my order, as they lied to me, and asked when I am getting my money back. She said they didn't take the money, so it will be an instant refund.
I then got an email that the product was already under transportation, so they will refund me when they get it back.
I called again, the third person said that the item never left the warehouse, and they will send me my money back "hopefully" next week, as they made a note to refund me manually since they registered the item as under transport, when it never left their warehouse.

At least two lies in three calls, plus no communication on delays, and my money held hostage. Uncool.

thanks for you off and good experince with your company.

They deliberately changed the delivery date 2 weeks later and offer no help or compensation to their faults. They claim that is their right. Fine, one sad customer, 1 sad review and never purchase again from the shop. It's a pity

Competent sales person who provided a nice and smooth experience .

This is my second time bying online from Skousen. First time was a Siemens induction cooktop I bought 4 years ago and after daily abuse it still loks new and works perfectly.
So when the old dishwasher, that came with the house, drew its last breath I decided to purchase another Siemens piece also fro Skousen.
They showed up with the new washer the day after online purchase , carried it in and removed the old just as I had ordered and payed for.
Quality items for a good price with fast reliable service on top.

Great products at great prices, and fast delivery!

Product ordered from Skousen but it’s a front as product actually from Whiteaway. Whiteaway had the product cheaper too! Frustrating and misleading.

Then I paid 2000 DKK for delivery and they refused to deliver. Took photos showing they couldn’t deliver but it was not even my property that the photos were from. Refused to re-deliver despite their mistake and expect us to hire our own delivery company to go and collect the item now to correct address! I had to cancel full order for a refund and order somewhere else.

Terrible terrible service sadly! Expected a lot better from Skousen.

We had a really good experience with Skousen. We bought a dishwasher that ist really good and since it was on sale it was a great deal. All the necessary details were discussed before there could be a problem. The installation was quick and easy.
All in a all a very good experience.

Good service, quick delivery.👍

I am completely dissatisfied with ordering a foot massager from this website due to following reasons:
1- There is no personal profile through which you can pursue what you have ordered. Every time you need to call the customer service.
2- The first delivery date was in 2.5 weeks. Once I called them on the last day, they said it takes another 10 days. For the third time I received a message notifying for another 9 days. In total, it has taken more than one month and I am yet to received my order!!!
3- The customer service person even didn't say sorry because of the issue. He was not talking in a nice way on the phone.

We bought the Delonghi Dedica Espresso machine online.
The service was very good and fast.
Thanks Skousen, keep up the great service

New washing machine delivered on time - super quick instalation.

Amazing service and and very helpful and friendly personal

We have been without a properly functioning machine for over two months. TWO MONTHS.
Skousen put us through multiple repair attempts on a new unit purchased in Feb '25 before finally agreeing to replace the unit. Unfortunately, the replacement process has been just as disappointing - two separate occasions for deliveries that never arrived.

We’ve made dozens of calls and sent dozens of emails trying to get a working machine delivered. After all this time and effort, we still don’t have a functional appliance to show for it. They continuously offer to "arrange another delivery" - we don't need another delivery "arranged", we need a machine to actually be delivered!

At this point, I genuinely don’t know who has the time or patience to deal with a company that makes something so simple this exhausting and impossible.

We would have had better luck sending a man to the moon at this point.

We bought a Bosch SMU6ZCS16E Serie 6 dishwasher, including delivery, installation and collection of the old one.
The purchase and delivery were very efficient and fast, and everything was in line with what was promised.
Great service!