Skyex Reviews 

So bad and the controller is sooo rude. They really need to work on their communication and customer service. Rather pay a bit more for an uber!

Unsure why I keep getting emails with details of taxi jobs completed. Used your service from Hillingdon Hospital to Heathrow once on 5 October 2026.
Please advise or stop them coming to..my email address starting camm..

One of the worst taxi experiences I’ve ever had. Honestly, AVOID this company unless you want the stress of being late or missing your actual flight.

I had a taxi booked for 5:45am this morning for an airport drop-off. The driver turned up very late, went to the WRONG address, and when I called him he was incredibly rude and basically acted like he couldn’t care less.

Instead of apologising, he kept making excuses and arguing with me. Even once I got in the car, he continued arguing and was extremely unprofessional.

He also couldn’t even be bothered to pull the taxi into the driveway. He parked further away, so I had to drag two heavy suitcases across the road myself in the early morning.

I called customer service thinking they would actually help, but that was even WORSE. Instead of dealing with the driver or trying to resolve the situation, the person on the phone kept threatening to CANCEL my taxi. He was literally screaming down the phone and saying "What do you want me to do?". I have never had such a terrible experience before when speaking to someone on the phone. Customer service is practically non-existent so remember if your taxi comes late, goes to the wrong address, and your driver is rude, that's on you. I was literally on my way to catch a flight, so obviously I had no choice but to put up with this appalling behavior.

The whole experience was highly stressful, rude and completely unprofessional. There was absolutely no sense that they cared whether I got to the airport on time or not. The impression I left with, is that even if I had missed my flight, they couldn't have cared less.

I understand that delays can happen but things should be resolved systematically and with care.

I’m genuinely shocked that they employ drivers who behave like this, and even more shocked by how terrible the customer service was on the phone, especially with their paying customers.

They have multiple negative reviews for a reason. I wish I had listened to them before booking.

Never again.

Also, there are much better taxi options in the area who actually care about their customers. Do your research and choose one of them instead.

Always use this company very reliable and on time feel at ease when travelling very friendly as well

Avoid this company like the plague, left me waiting at Heathrow after calling me to say they were on the way and would be 20 mins. No sign after 30 minutes so called them to be told the large taxi was not available, I would have to cancel and book 2 cars for twice the price. This scam aside, the bigger issue was they left me waiting with 3 small children after specifically calling me to say they were on their way, when clearly they had no intention (I assume it’s all part of their scam).
A real shame, as I had previously used this company for years without issue, not sure if there has been a change in ownership to this sham operation, but just know you have been warned they have taken a turn for the worse.

I have always used SkyEx and would highly recommend them.
Today they transported musical instruments for me, great care was taken during the journey.
They are professional, on time and extremely reasonable cost wise and will continue to use them.

If you need to use anyone try SkyEx you won't be disappointed.

I had a very disappointing experience with this company.

I pre-booked a pickup from Heathrow Terminal 2 for 7:45 am, expecting that a driver would be ready around my scheduled pickup time. Instead, no driver was even allocated until after I had collected my luggage. The taxi was then dispatched from Slough, resulting in a wait of around 35 minutes.

When I complained, I was told that they don't actually allocate a driver until the passenger confirms they have their luggage and that the nearest driver had rejected the job. To me, that completely defeats the purpose of paying for a pre-booked service. If a booking isn't arranged in advance, it's no different from ordering a taxi on demand.

The company's staffing and driver availability should not become the customer's problem. I relied on a pre-booked service to avoid exactly this kind of delay.

I won't be using this company again and wouldn't recommend it to anyone who needs a reliable airport pickup. If you're paying extra for the reassurance of a pre-booked taxi, be aware that it may not be waiting for you when you arrive.

Left us stranded in luton airport at 1am with 4 children after booking well in advance. They Cancelled the driver with no communication. Will never use again

I book a cab foe a disabled person at 02.30 told pick up 20 minutes, called back at 02.50 was told another 20 minutes called again at 03.20 will be now 10 to 12 minutes, cab still not arrived so I called back again then wad told 25 minutes, I told the operator I was not very happy he offered no form of an apology but said I should have options, I then told him yes I have an option cancel my booking, I will never use them again.

Terrible service. After booking a cab, we were told the driver would arrive within 10 minutes, but on several occasions the driver did not arrive for over an hour. We book their cabs for our GP patients, and this is extremely unfair and inconvenient for patients who rely on timely transport.

The customer service was also very poor. The staff always seemed rushed on the phone and spoke in an impolite manner, particularly the male employees.

Driver dropped our bags so carelessly on the road and one small hand luggage broke. He was in such a hurry that he did not wait for us even to get a trolley to put the luggage. Just asked for payment and left. His name was Bahadoor. Another taxi driver saw it and came to our help.

If I could give ZERO Stars I would, forget ZEO I would give MINUS rating. The worse company ever, lies and lies about waiting time. Customer service horrible, no accountability from anyone at the company. Can’t understable bloody half of them !
Happy to take money and then don’t refund it !!
Worse minicab service ever !!
Don’t use !!

Pre booked taxis hours ahead multiple times just for them to turn up 20 mins late or they start looking for drivers at the time you need to be picked up. No sympathy over the phone either just attitude. Better off using a proper service like Uber and bolt

Price confirmed over phone prior to pickup.

Driver picked us up. Started driving and then confirmed price - I disputed this as it was not the price I agreed to over the phone with control centre.

Driver then called controller - who started shouting over me and using an angry tone. Indirectly accused me of lying and that ‘I must pay extra’.

Not sure why on earth he thought it was okay to take on that unprofessional and rude tone as I was calm and not shouting? Who speaks to someone in that that way?

Felt extremely uncomfortable being on the motorway and having the controller shout at me from the drivers phone.

Overall, disgustingly unprofessional service. Who shouts at a (female) customer whilst they’re in the car with the driver? Anyone would feel extremely uncomfortable and unsafe.

Can understand the bad reviews from others regarding controllers lieing etc.

Do not use this service. Better off paying few extra £ for reliable, professional, and overall better service via uber/ bolt.

I am writing to formally complain about what has been, without question, the worst experience I have had with a minicab company in over 45 years of travelling in London.

Not only is the service extremely unreliable, but I have also experienced what I can only describe as discriminatory and racist treatment. I initially tried to give the company the benefit of the doubt; however, repeated incidents have made it impossible to ignore the pattern of behaviour.

On multiple occasions, when booking a vehicle, the service has been inconsistent and dismissive. Drivers have been late, bookings have not been honoured properly, and communication has been poor. More concerning, however, is the way I have been treated compared to what I would expect as a paying customer. I have felt disrespected and unfairly treated, and this has caused significant inconvenience and distress.

It is unacceptable for any business, particularly one providing a public-facing service, to operate with such disregard for reliability, professionalism, and basic respect. Customers should not have to question whether they will be treated fairly or whether their journey is considered important.

I strongly urge the company to take this complaint seriously, investigate these issues thoroughly, and take immediate action to address both the service failures and the alleged discriminatory behaviour.

I will not be using this service again and would advise others to exercise caution.

Wish I could write zero stars.
I should’ve read the previous reviews before using them.
EVERYTHING WRITTEN IS TRUE.
Controllers Lie, shout, rude and get defensive. Ordered a car 2 days before required to pick me up from Heathrow airport! Were they on time no! Used Ramadan and drivers cancelling as an excuse. Respectfully if drivers cannot work or unreliable during that time put a notice online so customers choose whether to book or not. Their site states timely and reliable that’s a joke 1 hr after arrival the taxi picks me up it’s not good enough. The driver received collection instruction 30 mins after I should already be collected. If you have an urgent appointment or meeting avoid!

The customer service complaints line is a joke it’s the same rude controllers they have no idea what they’re talking about… tell you all different stories about the procedures spoke to 3 then the final agent I was advised I can only complain via email as the number isn’t really available for complaints. A serious joke don’t know how they are in operation!!! You’re better off booking an uber for extra ££ as they’re more reliable.

I’ve been using this cab company for a few years. Always turned up on time, the drivers are always kind and polite. I used them earlier this morning for a hospital appointment in central London.No problems at all.

Absolutely shocking this company booked a cab for 4 pm and they have the cheek to tell me 4:30 the cab will be 10 minutes

Great cab experience and easy to book and they are just one call away! Loved it!

Amazing service