Slbenfica Reviews 10

Ordered €100+ in shirts. Didn't receive them. Complained. They sent me an invoice (?!). Complained again. They sent me another invoice (?!?!).

Update (04/28/2026): They finally addressed the issue and suggested I let it be returned so they can resend.

I placed and paid for an order with the official Benfica Store on 15/04 for two personalized shirts, total value €240. At checkout/order confirmation, the expected delivery time was shown as “Delivery 2 working days.”

The delivery timeframe was especially important to me because these items were intended as gifts. When it became clear that the order would not arrive within the promised two days, I had to urgently buy replacement gifts and spend additional money.

On 17/04, customer support informed me that the order had already been dispatched and provided a tracking number. However, the tracking number did not work and could not be found in DHL’s system. This was a delivery within Lisbon city, not an international shipment.

For several more days, the parcel remained untraceable. I had to contact both Benfica Store support and DHL myself to understand what was happening.

DHL later confirmed that the tracking number initially provided did not return any result in their system. Only much later did the same tracking number become active.

The order was finally delivered on 27/04 — twelve days after payment and far beyond the stated 2 working day timeframe.

I contacted Benfica Store several times. The replies were polite, but the issue was not handled proactively. After delivery, I requested a partial refund or goodwill gesture because of the delay, the inactive tracking, the failed expectations, and the poor communication. Benfica refused, saying that the delivery date was only an estimate and that the product had been delivered correctly.

The shirts were delivered in the end, but the overall customer experience was poor: misleading delivery expectations, inactive tracking for days, delayed delivery, and no meaningful compensation.

For an official club store and a €240 order, I expected much better service.

Catastrophic experience

I ordered a jersey on December 6th with delivery in 3 hours.

I never received it.

I contacted customer service and since then I've been going in circles. I've been waiting for a refund for 2 months, they first told me that they couldn't refund me, then they asked me for a bank account number, since then they've only been putting off the refund date!

Fantastic club. Be a member.