A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more
Company replied
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See what reviewers are saying
Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service a... See more
Company replied
Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asa... See more
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SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !! DO NOT ANSWER EMAILS!! This is his username Nowin4daz Update!!he has now sent Driving license Selfie Ba... See more
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Company details
Written by the company
Joining an online casino site, sounds good right? If we offer bonuses and promotions, that’s even better. Are you ready for Vegas?! As soon as your join Vegas Spins you can expect amazing goodies and offers. So, watch out!
Contact info
United Kingdom
- promotions@vegasspins.com
- vegasspins.com
4.0
Great
171 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vlad.s was very helpful and resolved my…
Vlad.s was very helpful and resolved my query rapidly.
June 14, 2026
Unprompted review
Reply from Vegas Spins
Hi Jeanine,
We sincerely appreciate you sharing your feedback with us.
Knowing that our agent was able to make your experience pleasant and helpful is exactly what we aim for. Every member of our team works hard to provide support that is friendly, efficient, and understanding.
Your review serves as wonderful encouragement and reminds us why delivering excellent service remains our highest priority. We’ll make sure your comments are shared with the team.
Thank you again for your thoughtful review. We look forward to assisting you again in the future.
Best regards,
Vegas Spins Team
Thanks Denisa M you very help me today.
Thanks Denisa M you very help me today.
May 17, 2026
Unprompted review
Reply from Vegas Spins
Hi Sylwia,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated.
Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience and thank you again for your review.
Kind regards,
Vegas Spins Team
Maria was super helpful and quick to…
Maria was super helpful and quick to support a resolution. 5 stars
May 10, 2026
Unprompted review
Reply from Vegas Spins
Hi there!
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Vegas Spins Team
Claudia was very helpful and dealt with…
Claudia was very helpful and dealt with my issue efficiently
May 1, 2026
Unprompted review
Reply from Vegas Spins
Hi Sarah,
Thank you for posting your review about our agent. They always aim to deliver clear and supportive service, and we’re happy this came across so strongly.
We’ll share your comments with them directly. Positive recognition like yours is uplifting for everyone.
It reinforces why we place so much focus on personal interactions.
We appreciate your kind words and are glad your experience was such a positive one.
Kind regards,
Vegas Spins Team
I had a small query and Denisa M sorted…
I had a small query and Denisa M sorted it out immediately.
Brilliant service!!
April 25, 2026
Unprompted review
Reply from Vegas Spins
Hello there!
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Vegas Spins Team
Such a nice friendly site recommended…
Such a nice friendly site recommended with lovely customer support alina assisted me and she was so kind and helpful so thank you so much
March 5, 2026
Unprompted review
Reply from Vegas Spins
Hi Kellyanne,
Thank you for posting your review about our agent. They always aim to deliver clear and supportive service, and we’re happy this came across so strongly.
We’ll share your comments with them directly. Positive recognition like yours is uplifting for everyone.
It reinforces why we place so much focus on personal interactions.
We appreciate your kind words and are glad your experience was such a positive one.
Kind regards,
Vegas Spins Team
FAKE REVIEWS
My initial review was reported by VagasSpins.
I opted into a 100% deposit match bonus. I played and won nearly £800. I spent over £300 of my winnings to meet the 40x wagering requirement. When contacting the support team to question why my wagered amount wasn’t changing, I was told I would receive a email response as the message feature support was unable to deal with my query. The live chat was not working after multiple attempts. I contacted the message support team after not receiving any response by the next day. Again I was told that I would receive an email from the customer service department. This did not happen.
I decided to make another cash deposit to see if that would contribute to my wagering requirement. After realising that the following cash deposit and winnings did contribute to the 40x wagering requirement. I made further cash deposits. I wagered a total of £532 cash balance which showed on my account overview.
To my surprise, my remaining £486 bonus funds, did not convert into my cash fund.
I tried many, many times again to contact customer support via live chat with no success whatsoever.
When contacting the customer support via the message service again I was informed by the team member that, I would only receive the initial £10 bonus match into my cash funds, and the remaining £476 would be lost as bonus funds have no money value at all.
So I spent well over £300 in bonus funds and also spent £532 in cash balance, expecting the full bonus amount to be converted into cash. AS STATED IN THE TERMS AND CONDITIONS. And as it would do with any other online casino company.
I have still never received any emails from customer service and I have not received any funds at all.
PLEASE STAY AWAY FROM THIS SCAM SITE!!!
I have been robbed and I have never experienced anything like this before.
Negative Reviews are reported. Please be aware
December 30, 2025
Unprompted review
Reply from Vegas Spins
Hi Adam,
Thank you for sharing your thoughts about our bonus offers. Promotions are meant to add a bit of extra fun on top of normal play, and the wagering rules are built into the promotion so that each customer enjoys the offer on the same terms.
We also know that playing with bonus funds can feel a little different than using a cash balance, and that’s why we make the details available in advance. This way, each customer can decide whether a particular promotion fits their style of play before choosing to use it.
Since your review relates to your own experience, we’d like to take another look and confirm how the rules applied in your case. We’ve reached out through the Trustpilot form so you can share your details securely, and once we have that information, our team can follow up directly.
We appreciate you taking the time to leave your feedback. Reviews like yours give us the chance to explain how the system works and to keep improving the way we present our offers for everyone.
Warm regards,
Vegas Spins Team
I got excellent assistance from Maria…
I got excellent assistance from Maria in regards to a withdrawal issue I was encountering. She was extremely helpful. Thanks again Maria
January 4, 2026
Unprompted review
Reply from Vegas Spins
Hi Jamie,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Vegas Spins Team
Very slow to verify documents and very…
Very slow to verify documents and very slow to pay out . I found the site easy to navigate and deposit funds however the withdrawal process is one of the worst I’ve encountered. Personally I’d stick to the bigger more well known sites so you don’t have the inconvenience of having to continually email with slow respibse times.
September 30, 2025
Unprompted review
Reply from Vegas Spins
Hello Maria,
Thank you for taking the time to share your review. Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment. We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Vegas Spins Team
Chloe c is a legend in the support…
Chloe c is a legend in the support chat. Does anything to help you and is happy to help with any query.
December 20, 2025
Unprompted review
Reply from Vegas Spins
Hi Daniel,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Vegas Spins Team
Denisa M.
Denisa M. had a friendly manner and was very efficient and solved the issue straight away for me. Her service was great and made my experience easy and straight forward.
December 1, 2025
Unprompted review
Reply from Vegas Spins
Hi Amie,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Vegas Spins Team
Dreadful online casino website
Hands down the worst online casino experience ever. Website functions like a 8 year old has made it on servers from 1990s
September 1, 2025
Unprompted review
Reply from Vegas Spins
Hello, Josh!
We regret to hear that you haven't had the best of experiences with our site so far.
We're always ready to assess the situation and, where possible, provide helpful suggestions on how to better navigate our platform and enhance your experience. Our support team is always available on our website, ready to assist you with any questions you may have regarding withdrawals, bonuses, and more. We've also reached out to you privately via the TrustPilot form to request more details and lend a helping hand.
Kind regards,
Vegas Spins Team.
Mada was really helpful quick and…
Mada was really helpful quick and persistent to help where she could
August 2, 2025
Unprompted review
Reply from Vegas Spins
Hello Charlene,
We’re so grateful that you took a moment to share your review with us! It’s absolutely wonderful to hear that our support agent was able to help you effectively and that your issue was resolved just the way you wanted.
At Vegas Spins, we’re committed to giving you the best gaming experience and support possible. Your lovely feedback truly motivates us to keep reaching for the stars!
We hope you keep enjoying our games and have many more exciting moments with us in the future. Thank you once again for choosing us, and we can’t wait to welcome you back soon!
Best regards,
The Vegas Spins Team
Reply from Vegas Spins
Hi Anthony,
Thank you for sharing your wonderful review with us! We're absolutely thrilled to hear that your experience with us was fantastic!
At Slot Ranch, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Slot Ranch Team
Reply from Vegas Spins
Hello Marcin
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Vegas Spins , we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Vegas Spins Team
Reply from Vegas Spins
Hi Sharon,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Slot Ranch, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Slot Ranch Team
Denisa was really helpful
Denisa was really helpful. I had a good experience
July 16, 2025
Unprompted review
Reply from Vegas Spins
Hi there!,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Vegas Spins, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Vegas Spins Team
Customer service is always amazing…
Customer service is always amazing friendly helpful and fast at sorting the problem amazing work guys
July 3, 2025
Unprompted review
Reply from Vegas Spins
Hi Carter,
Thank you so much for your amazing review!
It's always wonderful to hear that our agents' dedication is recognized. Here at Vegas Spins, we strive to provide the best possible gaming experience, paired with outstanding customer support.
We hope that you'll continue to enjoy our games, and that you will have many more thrilling and rewarding experiences with us in the future.
Kind regards,
Vegas Spins Team
Reply from Vegas Spins
Hello,
We're happy to hear that you found the interaction with us an enjoyable one!
Our goal is to resolve all issues in a timely manner so we can better your experience on our site, and seeing the results is the best outcome we could've hoped for.
Thank you for the great review and for any other queries or questions you can always reach us!
We are always here to help you!
Warm regards
Vegas Spins Team
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