After losing too much money to admit i finally win $500 then mysteriously the site loses connection and refuses to load..I have made several attempts to talk to support and they will not respond..Se... See more
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Awesome site with great support. I won $180 bucks on Black Jack live, and managed to withdraw my funds easily and into my bank account after a few business days. Good experience all round, would highl... See more
Company replied
I have been waiting for days . At first I struggled to be varified and finally became verified and Tuesday morning my withdraw was rejected again and was advised to do it again via bsnk transfer it’s... See more
Company replied
Funny story! I played a game that was way too complicated. Wilds, scatters, multipliers, expanding reels, a second screen and I had no idea what was happening. I just kept clicking and won somehow.
Company replied
Company details
Written by the company
As casino players, we understand how difficult it might be to not get lost in the world of online gambling. Worrying whether a welcoming bonus sounds too good to be true, not knowing if you are able to withdraw your money, - trust us, we've been there too. Our mission is to create a quality casino we can be proud of, providing our players with the best gaming experience out there. Our services are something we would like to experience ourselves, and we happily deliver it to you: a wide variety of games from the most famous providers, fast and friendly support team, exciting Tournaments and, of course, quick cashouts. We love our clients and will never leave them to deal with automated replies and copy pasted responses. Our support staff has years of experience within the industry and is always open to a live dialogue. If you are looking for an exceptional customer service dedicated to deliver quick and proactive replies, this is the right place for you.
Contact info
United Kingdom
- www.slotmafia.com
3.1
Average
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wanting me to provide a document that does not exist…
Provided bank statement screenshots detailed screenshot Apple Pay wallet transaction screenshot of Internet banking and they keep and they are keep disapproving document and telling me exactly the same thing over that I need times on my bank statements a day and a half. This has been going on. I’m getting nowhere. No one‘s talking to me. The absolute worst with no idea about what documents are they are asking for what does not exist.
August 7, 2026
Unprompted review
They r scammer's so I won $400 done my …
They r scammer's so I won $400 done my verification they didn't say anything 3 days later it's back in my play account they deli deliberately do this so you spend the money instead of getting withdrawal they are scammers I'll never play this casino again be careful people they don't like paying out
July 1, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience, and we are sorry to hear that your withdrawal did not proceed as expected. We genuinely care about our users and want every experience on the platform to feel fair and secure. We understand how frustrating it must feel when funds return to a play account instead of being processed as requested, and we appreciate you raising this concern. Our intention is always to maintain a reliable environment where users can access their funds with confidence. Our support team is always available and ready to help. We hope that a clear and fair resolution can be reached promptly to bring you the peace of mind you deserve.
SCAM SCAM SCAM SCAM !!!!!!!!
June 20, 2026
Unprompted review
Reply from Slot Mafia
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We care about our users, and all actions on the platform go through several checks to prevent issues and maintain a safe environment. These procedures are designed to protect users and ensure fair operation for everyone. We understand how disappointing a negative experience can feel.
Stay away!!
Stay away!!! They are liers and it's a scam!!! They make up rules and bulls*it and you don't get bonuses although you do everything right on your end. Also you never win anything! They are scam artist and horrible 😔 Honestly, stay well away!!!!!! Don't believe their lies...
May 27, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your feedback, and we are sorry to hear that your experience did not meet your expectations. We genuinely care about our users and want every experience on the platform to feel fair and enjoyable. We understand how disappointing it must feel when bonuses and gameplay outcomes do not align with what you were hoping for, and we appreciate you taking the time to share your thoughts. Our intention is always to maintain a secure and welcoming environment where users can engage with confidence. Our support team is always available and ready to help. We hope that your future experiences, wherever they may be, align more closely with what you are looking for.
Reply from Slot Mafia
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and left you feeling disappointed. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how frustrating it can be when things do not go as hoped, and we truly appreciate your openness.
I won over 5k on different occasions…
I won over 5k on different occasions but they wouldnt let me withdraw it i sent all my identification they asked for on multiple occasions plus stuff i didnt have to send just prove it. And they refused to pay me out there website is a scam. They are happy to receive my money but pay me out.
April 9, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience and for the patience you have shown throughout this process. We are truly sorry to hear that your withdrawal requests have not been completed as expected, despite providing the requested documentation. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Verification and payment procedures are applied consistently to all users and are designed to protect both accounts and platform integrity. We understand that repeated document requests followed by a declined payout can feel frustrating. If you would like your situation to be reviewed individually, you may reach out to the support team.
A consistently scummy casino and would…
A consistently scummy casino and would avoid at all costs. Advised by my ‘VIP manager’ to make a deposit and my bonus would be added after with no promo code required, made my deposit and was then told they cannot add my bonus because I have an active balance. Unbelievable. Pictures to prove. Avoid.
May 4, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience and for the clarity with which you have described your situation. We are truly sorry to hear that the promotional offer was not applied as discussed and that the explanation provided did not meet your expectations. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Promotional procedures are applied consistently to all users and are designed to protect both accounts and platform integrity. We understand that a bonus not being added after a deposit can feel disappointing, especially when it was confirmed by a representative. If you would like your situation to be reviewed individually, you may reach out to the support team.
$1600 deposited over few weeks and got…
$1600 deposited over few weeks and got 2 free games with the total winnings of $30.
April 25, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations and left you feeling disappointed. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how frustrating it can be when things do not go as hoped, and we truly appreciate your openness.
Potential Indian scammers
Can we get this site investigated I think they let you win big so you can send them all your info then still won’t let you withdraw I won 4K they wouldn’t let me withdraw I sent them everything required then they told me to try again tomorrow just don’t use this site it’s a scam
April 25, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience, and we are sorry to hear that your withdrawal did not proceed as expected after providing the requested documentation. We genuinely care about our users and want every experience on the platform to feel fair and secure. We understand how frustrating it must feel when a payout is delayed despite completing verification steps, and we appreciate you raising this concern. Our intention is always to maintain a reliable environment where users can access their funds with confidence. Our support team is always available and ready to help. We hope that a clear and fair resolution can be reached promptly to bring you the peace of mind you deserve.
After losing too much money to admit i…
After losing too much money to admit i finally win $500 then mysteriously the site loses connection and refuses to load..I have made several attempts to talk to support and they will not respond..Seems they want to hold my money for their own investments and will allow me to load the game when I can withdraw. Or maybe that's paranoid..or maybe its not..watch them take 5 days to pay me!!!
April 18, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience, and we are sorry to hear about the frustration surrounding your win and the connection issues you have encountered. We genuinely care about our users and want every experience on the platform to feel fair and reliable. We understand how concerning it must feel when a site becomes unreachable after a win and when support does not respond as expected. Our intention is always to maintain a secure and stable environment where users can engage with confidence. Our support team is always available and ready to help. We hope that a clear and fair resolution can be reached promptly to bring you the satisfaction you deserve.
Never again
Never again.
Tried to withdrawal my winnings of $1000 but they did everything in their power to reject my verification. Sent them more than enough proof of my bank account and the 3 deposits I payed them yet still wouldn’t pay me what I won.
Stay well away from slot mafia.
Quick to take the people’s money and not pay out.
Chumps
April 16, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience and for the clarity with which you have described your situation. We are truly sorry to hear that your withdrawal has not been completed as expected, despite providing the requested documentation. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Verification and payment procedures are applied consistently to all users and are designed to protect both accounts and platform integrity. We understand that repeated verification requests followed by a declined payout can feel frustrating. If you would like your situation to be reviewed individually, you may reach out to the support team.
This was the worst experience ive ever…
This was the worst experience ive ever had with a customer centre. Not only did they not properly state the terms after 1st deposit, they made it almost impossible to withdraw my money from the site. I seriously felt as if they would of stolen my information and committed fraud against me… thats how much i didnt trust this site. If your thinking about using them… dont!
April 22, 2025
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience, and we are truly sorry to hear that the terms and withdrawal process did not meet your expectations. We genuinely care about our users and want every experience on the platform to feel fair, transparent, and secure. We understand how deeply concerning it must feel when trust is compromised and when withdrawing funds becomes difficult, and we want to assure you that your security is our highest priority. Our intention is always to maintain a reliable environment where users can engage with complete confidence. Our support team is always available and ready to help. We hope that a clear and fair resolution can bring you the peace of mind you deserve.
I really like this casino they have…
I really like this casino they have great customer service, and the are games just awesome. I highly recommend it!
April 3, 2026
Unprompted review
Reply from Slot Mafia
Hello Nicola,
Thank you for your recommendation and kind words. We are delighted that you appreciate our support and the quality of our games. Our games, our service and your trust are what drive us.
All the best,
Slotmafia
My experience is the costumer service…
My experience is the costumer service said it take 72 hours my pay out
April 3, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience. We are sorry to hear that the payout timing has caused concern or uncertainty. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure transactions. Processing times, including the 72-hour timeframe, may vary depending on internal procedures applied consistently to all users. Our support team handles such cases within these processes to maintain accuracy and platform security. We understand how waiting for a payout may feel and appreciate your feedback.
Never trust Slot Mafia Casino
When i had plenty money they were great except every time i had a win, that was not very often once every 3 months i would do a withdrawal and they ALWAYS found a reason why they denied my withdrawal, a document was not accepted, no matter what document there was ALWAYS something to keep delaying and they knew that in the end i would cancel my withdrawal and keep playing until i had nothing left. One time only a couple months ago i had a massive win but all of a sudden the documents had to be PDF form, i had no idea what that was, i asked a support staff and all she said it has been denied because you did not send document in on PDF form, i told her i do not know what that is, she did not help me or explain it to me so i ended up playibg the huge winnings until nothing left. I was so mad with myself but more angry with support staff. This is what they did every time i did a withdrawal. I would not reccommend Slot Mafia Casino, no way, they use you to their advantage. So over a few years.i did not get one withdrawal. But lost a large amount of money.
February 20, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your detailed feedback. We are sorry to hear that your experience with withdrawals and support has caused such frustration and disappointment. We care about our users, and all withdrawal requests and document verifications go through a series of checks to prevent issues and ensure a secure environment on the platform. These procedures are applied consistently to all users and are intended to maintain fairness, transparency, and platform integrity. Our support team is involved in reviewing such situations to ensure a structured and reliable process.
My first deposit bonus wasn't credited…
My first deposit bonus wasn't credited to my account. I emailed for assistance and got no answer. I decide to play thinking they would fix the problem. I decided to try the chat box. Apparently because I played the $$ deposited he couldn't add the bonus. I am currently trying to withdraw money and am having a very hard time. I have used and withdrawn from other casino sites without issue. I am very unhappy.
March 25, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your experience. We are sorry to hear that the bonus application and withdrawal process caused frustration and did not meet your expectations. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Bonus eligibility and withdrawal procedures are based on established rules that are applied consistently to all users. Our support team handles such cases within these processes to maintain fairness and platform integrity. We understand how disappointing this situation may feel and appreciate your feedback.
The withdrawal process takes a long…
***UPDATE
On the fifth day now and still no funds I won a decent amount a few thousand and I am getting ignored by vip manager emails not responded to support team as usual can never help with a thing. This casino is a scam and will not pay you winnings they will lie and try to avoid you at all costs. Please please stay away from this one!!!
The withdrawal process takes a long time
On my fourth day and the status is still in progress and funds still not in my account. Probably the only downside is slow payments
March 19, 2026
Unprompted review
Reply from Slot Mafia
Thank you for taking the time to share your experience and provide an update. We are sorry to hear that the withdrawal process has taken longer than expected and caused frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure transactions. Processing times may vary depending on internal procedures applied consistently to all users. Our support team handles such cases within these processes to maintain accuracy and platform security. We understand how concerning this delay may feel and appreciate your feedback.
My friend had a large amount of money…
My friend had a large amount of money to withdraw, they tried to use their policies and took nearly $3k off him without telling him. Don’t trust this site, they want your money and as soon as you win they will work out a way to take it off you.
February 25, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your feedback. We are sorry to hear that this situation has led to concerns regarding withdrawals and platform policies. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. Account activity, transactions, and withdrawals may sometimes be subject to additional reviews in accordance with platform rules and compliance procedures that apply equally to all users. These measures are designed to protect accounts, ensure secure transactions, and maintain the integrity of the platform. We understand that situations involving account balances and withdrawals can raise strong concerns and remain committed to maintaining transparent and secure processes.
I made coffee
I made coffee, play some low-stakes blackjack, and just relax.
February 14, 2026
Unprompted review
Reply from Slot Mafia
Hello Tolly dylan,
Thank you for your review. It sounds like the perfect recipe for a good evening. We are delighted that you find our casino a relaxing place to enjoy your favourite game.
Best regards,
Slotmafia
made my first deposit with this casino
made my first deposit with this casino. used the first deposit code. code did not work so proceeded to contact live support to which i was told (after i deposited... how convenient!) that i was not eligible for this welcome bonus but the person on the live chat ( cillian) apparently couldnt tell me why due to "security reasons" which to me sounds like a crock of s***. if you value bonuses i would be very careful with this casino as they seem to like not giving them out. atleast not to me
update reply to the reply. generic reply from a basic casino
February 13, 2026
Unprompted review
Reply from Slot Mafia
Thank you for sharing your feedback and describing your experience. We are sorry to hear that the welcome bonus did not apply as expected and that the explanation provided caused frustration. We care about our users, and all promotional offers are subject to eligibility checks to prevent problems and ensure a secure environment. These procedures are applied equally to all users and are intended to protect accounts, bonuses, and platform integrity in accordance with established promotional terms. Our support team operates within these processes to ensure consistent and responsible handling of all promotional matters.
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