SmallRig Reviews 335

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, finding them well-built, dependable, and often exceeding expectations. Many people appreciate the reasonable pricing and the overall value received, with products being described as versatile, easy to use, and performing well. However, some customers experienced issues with the delivery service, noting delays, unexpected extra taxes or duties, and in some cases, problems with the shipping company itself. A few other people also felt that the ordering process was convoluted or that certain product features, like specific buttons or pan heads, were difficult to use.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the products as... See more

Quality

Users describe positive interactions with quality, consistently praising the well-built, dependable, and... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised fast delivery, good... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report prompt delivery and easy... See more

Price

People report ambiguous experiences with price. Many customers express frustration with unexpected additional... See more

Based on these reviews

Rated 4 out of 5 stars

The device arrived in good order and is just what I ordered. The only problem was the login and ordering process it is a little convoluted.

Company replied

Rated 4 out of 5 stars

Lightweight Product, that performs in general quite well. Only the sliders for the filter trays and the side barn doors are difficult to snap in.

Company replied

Rated 4 out of 5 stars

My tripod was delivered on time and there was no assembly required. I really love it because it's so easy to set up and take down. It's pretty heavy, heavier than my old tripod but other than that I l... See more

Company replied

Rated 4 out of 5 stars

Awful experience. I bought 3 simple screws for one of the SmallRig cages I own, which are just a few of the several pieces of gear I have from your brand. After perhaps a thousand dollars spent on... See more

Company replied


Company details

  1. Photography Service

About SmallRig

Written by the company

Welcome to the story of SmallRig

Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true.

Visit Our Website For Support and Help

Contact info

View SmallRig's Latest Releases

SmallRig is always dedicated to empowering your creativity.

3.9

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
3-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The product arrived as expected and on…

The product arrived as expected and on time. It was very easy to follow the instructions. It was setup in no time. I would highly recommend it for those who maybe interested in purchasing this product. I’m so happy with this product. 😊

March 30, 2026
Rated 4 out of 5 stars

I did receive my order from SmallRig

I did receive my order from SmallRig, I wish there were more information like a manual, instead I had to look online.

April 16, 2026
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Reply from SmallRig

We appreciate you taking the time to share your thoughts. We understand that having more information, such as a manual, would enhance your experience. We will forward your feedback to the relevant department for improvement.
Thank you once again for helping us understand your needs. If you have any further suggestions or questions, please feel free to reach out.

Rated 5 out of 5 stars

Great useful accessory

Great useful accessory at a very good price.
Fast delivery - 4 days to Central Europe.

April 16, 2026
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Reply from SmallRig

Thank you so much for your good review! We’re thrilled you loved our product and the smooth experience. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Great quality products for the Fuji X…

Great quality products for the Fuji X Half. Highly recommended

April 16, 2026
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Reply from SmallRig

We really appreciate you taking the time to share your positive experience. It’s great to hear our product met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!

Rated 2 out of 5 stars

Photography Bumper + Vari ND

I bought two products:
(1)Photography Bumper Phone Case and (2)Magnetic 67mm VND Filter. The overall impression is that the Smallrig never uses these products themselves, nor has it ever studied the competition. Both factors prevent them from producing a quality products.

Bumper!
Let's start with the pros:
the price is affordable, the outer material is a pleasant, flexible plastic, relatively slippery, making it easy to put in a pants pocket. The back cover is also open, which is great, allowing for more cooling, and a pleasant tactile sensation when using the iPhone, allowing you to use additional accessories.

Next, the cons:
- Overall, this bumper case is not suitable for work or everyday use.
- There is no interior trim, even minimally, so your smartphone's body will become worn and scratched over time. I don't recommend wearing it on a regular basis.
- On the display side, the edges are flush with the screen, which doesn't protect the screen at all, even if dropped, even when simply "placing it on a table." Although it could have been 1-2 mm thicker, the bumper could have provided some protection for the screen.
- The camera module, the frame around it is metal, which is generally pointless; it's just another way to scratch any of your belongings if they come into contact with it. If you accidentally hit your MacBook with this bumper, there will be a scratch. Yes, there's a cover for the camera module, also metal, so you have to close it very carefully. Incidentally, it's already loose and clicks when touched, which is annoying when the product arrives in poor condition.
- The filter module is also inconvenient and impractical; you have to be extremely careful when putting it on to avoid scratching the smartphone body and the camera module. It looks very ugly and is impractical.

Filter!
The filter itself, unfortunately, has no advantages:
It's too big even for the iPhone Pro Max. Apparently, they didn't want to make a custom filter and used what was available. They could have used a 49mm diameter filter, but no, they only needed a 67mm one. The filter is threaded, although it's attached magnetically. Unfortunately, the magnet doesn't hold well enough; the filter simply spins when you rotate it. The whole point of the VND is that you can rotate it when you need to.

April 15, 2026
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Reply from SmallRig

We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.

Rated 1 out of 5 stars

There were hidden tariffs when the…

There were hidden tariffs when the products arrived. I thought I was going to pay the same price as if I would have ordered from Amazon Canada but it ended up being a lot more.

April 15, 2026
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Reply from SmallRig

Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.

Rated 1 out of 5 stars

Extremely slow shipping and contacting…

Extremely slow shipping and contacting support is useless as they don’t respond. Product works ok but there are other options that have better light output at similar prices.

February 4, 2026
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Reply from SmallRig

Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.

Rated 5 out of 5 stars

the support team was extremely helpful…

the support team was extremely helpful and understanding of my issue

April 13, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about your great experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 4 out of 5 stars

Very good, but…

The goods I ordered are of high quality and were packed very securely and in an environmentally friendly manner. Unfortunately, the delivery was incomplete, so I had to contact customer service. The missing items were sent to me without any fuss.

April 9, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about our support. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Really fast delivery.

Really fast delivery.

April 14, 2026
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Reply from SmallRig

We really appreciate you taking the time to share your positive experience. It’s great to hear our fast delivery met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!

Rated 4 out of 5 stars

Delivered in good condition

Delivered in good condition

April 13, 2026
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Reply from SmallRig

Thank you so much for your good review! Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Good product and service

I wanted a strong MagSafe mount to attach my phone to a monopod. I already had a Smallrig ball head and this works perfectly with it.

I know I’ve only had it a short period but know it will do the job well. The magnet is strong and secure and the plate has many useful fixing holes.

Sent from China and received in good time. All very satisfactory thank you.

April 13, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about your great experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Solid and quality product.

Product: Smallrig 5480 RM03 LED Light.
The Smallrig site is easy to navigate, purchase was easy. Good tracking info regularly updated. Lights arrived today, very well packaged and great presentation upon opening the box. I haven’t taken any photos yet with these lights but they look like they will be fun and good to use.

April 13, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about your great experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Great product and very easy to use and…

Great product and very easy to use and great price and shipping time

April 10, 2026
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Reply from SmallRig

Thank you so much for your good review! We’re thrilled you loved our product and fast delivery. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Great Quality

Great Quality. Recommend to everyone who wants a good quality product.

April 12, 2026
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Reply from SmallRig

Thank you for your wonderful review! Our entire team is delighted to read your kind words about our product quality. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience! No problems at all. Fast shipment. Very satisfied with my purchase. Quality product at an incredible prize.

April 11, 2026
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Reply from SmallRig

Thank you so much for your good review! We’re thrilled you loved our product and the smooth experience. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 4 out of 5 stars

Good performing product

Lightweight Product, that performs in general quite well. Only the sliders for the filter trays and the side barn doors are difficult to snap in.

April 10, 2026
SmallRig logo

Reply from SmallRig

Thank you for your positive review! Your feedback means a lot to us.
We also appreciate your comments regarding the sliders for the filter trays and side barn doors. We will make sure to record your feedback and pass it on to the relevant department for improvement.
Thank you once again for your insights!

Rated 5 out of 5 stars
SmallRig logo

Reply from SmallRig

We really appreciate you taking the time to share your positive experience. It’s great to hear our fast delivery met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service, items well packed - tracked throughout. 5* quality items receive. Easdy and pleasant transaction.

April 9, 2026
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Reply from SmallRig

Thank you for your wonderful review! Our entire team is delighted to read your kind words about our service and products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

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