The device arrived in good order and is just what I ordered. The only problem was the login and ordering process it is a little convoluted.
Company replied
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Written by the company
Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true.
Visit Our Website For Support and Help35th Floor, Building A, Hongrongyuan North Station Center, 511700, Shenzhen, China
Replied to 57% of negative reviews
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The product arrived as expected and on time. It was very easy to follow the instructions. It was setup in no time. I would highly recommend it for those who maybe interested in purchasing this product. I’m so happy with this product. 😊
I did receive my order from SmallRig, I wish there were more information like a manual, instead I had to look online.

Reply from SmallRig
Great useful accessory at a very good price.
Fast delivery - 4 days to Central Europe.

Reply from SmallRig
Great quality products for the Fuji X Half. Highly recommended

Reply from SmallRig
I bought two products:
(1)Photography Bumper Phone Case and (2)Magnetic 67mm VND Filter. The overall impression is that the Smallrig never uses these products themselves, nor has it ever studied the competition. Both factors prevent them from producing a quality products.
Bumper!
Let's start with the pros:
the price is affordable, the outer material is a pleasant, flexible plastic, relatively slippery, making it easy to put in a pants pocket. The back cover is also open, which is great, allowing for more cooling, and a pleasant tactile sensation when using the iPhone, allowing you to use additional accessories.
Next, the cons:
- Overall, this bumper case is not suitable for work or everyday use.
- There is no interior trim, even minimally, so your smartphone's body will become worn and scratched over time. I don't recommend wearing it on a regular basis.
- On the display side, the edges are flush with the screen, which doesn't protect the screen at all, even if dropped, even when simply "placing it on a table." Although it could have been 1-2 mm thicker, the bumper could have provided some protection for the screen.
- The camera module, the frame around it is metal, which is generally pointless; it's just another way to scratch any of your belongings if they come into contact with it. If you accidentally hit your MacBook with this bumper, there will be a scratch. Yes, there's a cover for the camera module, also metal, so you have to close it very carefully. Incidentally, it's already loose and clicks when touched, which is annoying when the product arrives in poor condition.
- The filter module is also inconvenient and impractical; you have to be extremely careful when putting it on to avoid scratching the smartphone body and the camera module. It looks very ugly and is impractical.
Filter!
The filter itself, unfortunately, has no advantages:
It's too big even for the iPhone Pro Max. Apparently, they didn't want to make a custom filter and used what was available. They could have used a 49mm diameter filter, but no, they only needed a 67mm one. The filter is threaded, although it's attached magnetically. Unfortunately, the magnet doesn't hold well enough; the filter simply spins when you rotate it. The whole point of the VND is that you can rotate it when you need to.

Reply from SmallRig
There were hidden tariffs when the products arrived. I thought I was going to pay the same price as if I would have ordered from Amazon Canada but it ended up being a lot more.

Reply from SmallRig
Extremely slow shipping and contacting support is useless as they don’t respond. Product works ok but there are other options that have better light output at similar prices.

Reply from SmallRig
the support team was extremely helpful and understanding of my issue

Reply from SmallRig
The goods I ordered are of high quality and were packed very securely and in an environmentally friendly manner. Unfortunately, the delivery was incomplete, so I had to contact customer service. The missing items were sent to me without any fuss.

Reply from SmallRig
I wanted a strong MagSafe mount to attach my phone to a monopod. I already had a Smallrig ball head and this works perfectly with it.
I know I’ve only had it a short period but know it will do the job well. The magnet is strong and secure and the plate has many useful fixing holes.
Sent from China and received in good time. All very satisfactory thank you.

Reply from SmallRig
Product: Smallrig 5480 RM03 LED Light.
The Smallrig site is easy to navigate, purchase was easy. Good tracking info regularly updated. Lights arrived today, very well packaged and great presentation upon opening the box. I haven’t taken any photos yet with these lights but they look like they will be fun and good to use.

Reply from SmallRig
Great product and very easy to use and great price and shipping time

Reply from SmallRig

Reply from SmallRig
Great shopping experience! No problems at all. Fast shipment. Very satisfied with my purchase. Quality product at an incredible prize.

Reply from SmallRig
Lightweight Product, that performs in general quite well. Only the sliders for the filter trays and the side barn doors are difficult to snap in.

Reply from SmallRig
Prompt efficient service, items well packed - tracked throughout. 5* quality items receive. Easdy and pleasant transaction.

Reply from SmallRig
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