smartdriving.co.uk Reviews 

282
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have just passed my ADI Part 2 yesterday and all I can say is that I'm glad I chose smart driving for my ADI pathway. From the very start it seemed like there were lots of information to take in... See more

Rated 5 out of 5 stars

I have been really pleased with the level of support and response from smart driving throughout my ADI training journey. The training content is excellent and very detailed and any questions I have as... See more

Rated 5 out of 5 stars

Passed my ADI Pt1 theory test (first attempt) today, Friday 20 Feb 2026. I couldn't do all these without the continuous guidance and advise provided by smart driving support team. Exceptional advocat... See more

Rated 1 out of 5 stars

Course support is poor . contacting them is nye on impossible , facebook seesm to be the main resource where they use students to answer other students questions very understaffed and not we... See more

Company details

  1. Driving School
  2. Coaching Center

Written by the company

SmartDriving was founded in 1999 by industry expert John Farlam to help driving instructors realise their full potential and build lifetime careers in the driver training industry.


Contact info

4.2

Great

TrustScore 4 out of 5

282 reviews

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No recent history of asking for reviews

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Replied to 14% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(282)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

I have just passed my ADI Part 2…

I have just passed my ADI Part 2 yesterday and all I can say is that I'm glad I chose smart driving for my ADI pathway. From the very start it seemed like there were lots of information to take in but members of the smart driving team were very helpful with guiding me through all those processes. I couldn't pay the contract fee upfront so they helped with arranging installments which was very convinient right to the last payment.
I now look forward to the part 3 journey and I have no doubt with the tremendous service that smart driving will provide in their capacity to see me through till the end.
Great service.
A definite big recommendation from me to anyone wishing to follow suit.
My tip - if you don't clearly understand a process, call them, email them, message them on whatsapp or any other means but never stop asking, and never stop asking till you get it right! response might come outside your preferred timeframe but never give up on the process!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have been really pleased with the support I have received from the training team

I have been really pleased with the level of support and response from smart driving throughout my ADI training journey. The training content is excellent and very detailed and any questions I have asked have been answered quickly and professionally. The level of service delivered by the training team has been second to none. I have felt 100% supported and I can't thank the team enough.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I spotted this company advertising on…

I spotted this company advertising on Facebook under the brand name “Drive”. I recognised the brand and it seemed like value training at a time in my life when I’m looking to change direction and from a reputable well known Brand.

However sometimes you just need to take a closer look! I was glad I took the time to read their reviews and research the company. Handing over a large amount of cash to invest in your future is a big decision, HUGE, so I'm grateful that I decided to look at it from a business point of view. Perform Due diligence. I received a few emails alerting me to a dead line of the 30/04/2026. After that the price offer will end.

Yesterday I received the last email with a link to pay £1499. I made the payment and immediately received a confirmation email and a link to their T&Cs and a contract to sign. There was no hidden agenda.

I misunderstood the fact that it was a bank holiday weekend and missed the bank clearing period however just a quick phone call from SmartDriving confirmed that although the bank holiday held things up the discount was applied.
Thank goodness for TrustPilot… It allows me the opportunity to say what a pleasure it is to finally be starting a New Career path with a trusted Brand.

BEWARE OF THIS COMPANY..

Once you are In and earning a living for a lot less hours than I currently work, you may never want to leave.

Top Marks SmartDriving.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Had Daryl as my driving instructor

Had Daryl as my driving instructor, he was very professional and helped me a lot on my Journey. Would 100% recommend, made me feel at ease and comfortable. Did not feel like I was being watched or judged on anyway, if I did make a fault they were very understanding and guided me in the right direction.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Like scamers

They are like scamer, When I talk with them they never told me I have limited time to finish course, also part 3 is extra money,another issue you have to wait for test long time for part 2 and 3, Part 1 and 2 you can learn from books, information what this company provide on their course are crap, I booked for theory test but I had to rebook because luck of knowledge from their course,if you want to pass part 1 and 2 you can learn from book at home for less time stress to finish the course. I failed 2 point it was frustration but thanks this company, they hide another expenses, price for course is not final.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support Team

Passed my ADI Pt1 theory test yesterday (first attempt 96%). During the webinar on how to pass Pt1 I was told to trust the process (it seems to work). The support team are very quick to respond to enquiries and emails, normally within 24 hours. I’m looking forward to support and guidance from the team to help me pass the next stage.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMS

SCAMS:
1: unlimited support = no one hardly answers calls and they take days to call back or reply to emails.
2: 40-50k guaranteed loads bs in T&C.
3: 1st contact to get you in the door.
4: 2nd contract to get further training otherwise they won't carry on even when you paid almost £2k to start up.
5: Almost £500 for roof box and admin fees WTH
6: Then £99 weekly on for trainee licence experience
7: Minimum 15-25 MILES area radius's your expected to cover.
8: If your lucky to pass from the poor training a further 12MONTHS 3rd contract on a full Adi licence.
9: If you fall on 3rd attempt part 3 test NO MONEY GUARANTEE back applies you must do everything again. Hidden in T&C
10: THIS ALL IS A VERY BIG SCAM.
11: Go to your local experienced ADI if you want to become an adi. You can save upto £20k. Save alot of time also
12: The company uses different names for some strange reasons

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

⭐ 1 Star

⭐ 1 Star

My experience with SmartDriving was very disappointing.

I enrolled and paid a £250 deposit. Shortly afterwards my circumstances changed as I became a full-time carer for my father who required surgery and ongoing care.

I contacted the company to explain my situation and asked to cancel the course as I had barely used the training. The company refused to refund the deposit and initially insisted that I was still responsible for the remaining payments under the contract.

Because of this I had to raise a dispute with my bank. After reviewing all the evidence and communication, my bank ruled in my favour and refunded the £250.

I would strongly recommend that anyone considering this programme carefully read the contract terms and fully understand the refund policy before signing up.

Thank you for your response.

However, I do not agree with the way this situation has been represented. I explained my circumstances to your company shortly after enrolling, including the fact that I am a full-time registered carer and that my father required knee surgery. Despite this, my request to cancel and resolve the matter fairly was refused.

As the issue could not be resolved directly, I raised the matter with my bank through the formal chargeback process. After reviewing all the evidence and communications, the bank investigated the case and the £250 payment has now been refunded to my account.

You state that the chargeback was fraudulent, however the bank reviewed the case independently before making their decision.

I also note that you have since confirmed that no further payments will be taken from my account, which effectively ends the agreement.

I am simply sharing my genuine experience and the final outcome so that others can make their own informed decision.

January 29, 2026
Unprompted review
smartdriving.co.uk logo

Reply from smartdriving.co.uk

Hi Mukesh!

Thank you for your review. I want to provide feedback to ensure the situation is accurately represented.

You entered into a legally binding agreement when you signed and returned your terms and conditions, accepting that you waived your right to a refund and all payments would be made on time each month.

Within 5 days of doing so, you contacted us to request cancellation of the contract after accessing our digital product (the online course) and continuing to access it after your initial cancellation request.

As a gesture of goodwill, one of the Directors of the company got in touch with you and agreed that no further payments would be collected, with us retaining the £250 deposit to cover a portion of the cost of sale associated with enrolling you on the course.

The claim we received from your bank did not match the circumstances you described; as such, this was a fraudulent chargeback.

I also want to clarify to anyone reading that, whilst a chargeback is a service offered by the bank, this does not end your legal contractual obligations.

Ultimately, we treat every trainee fairly and take their personal circumstances into account, but like any business, this cannot always meet unreasonable demands.

Kind Regards,
SmartDriving

Rated 1 out of 5 stars

Time was an issue!!!

All good in the beginning. Trouble is, I had a few family issues, lost both my father and father in law 14 months apart. Also my son had been going through tests at the time, been diagnosed with autism. This was just after I signed, They lumbered a load of work to do. I just couldn’t do it at the time. So credit to them when I told them, they extended the course. But I just wasn’t ready. So I left it for over 2 years. Last month I booked my theory and passed my part 1. Then I emailed them to say I was ready to start my part 2. They wanted another £799 on top of the £799 I paid in the beginning. Tried to reason with them and they didn’t want to know. Never had any contact from them to see if I was ready to carry on. Happy enough to take my money though!!

David Parry!!

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

An amazing sales company the run a below average driving school

Course support is poor . contacting them is nye on impossible , facebook seesm to be the main resource where they use students to answer other students questions

very understaffed and not well structured teaching materials, I have moved to another school and have now experienced what I had hoped Drive would be

Drive feels very much like their business model is based on high investment is sales recruitemnt and not in training or retaining

Thank goodness I did not pay UP FRONT

Very much a sales ethos over enegagement

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Patience & Rewarding

Passed my ADI Pt1 theory test (first attempt) today, Friday 20 Feb 2026. I couldn't do all these without the continuous guidance and advise provided by smart driving support team. Exceptional advocate and is a champion in this line of work. Resources given were just what you need to lift you from scratch. Thank God.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support Team!

Can't fault the help I've received so far from the support team. Everything I have needed help with has been actioned within 24 hrs of asking and so far everything has been explained to me in easy terms. Looking forward to completing the course knowing I have excellent on hand support.🙂

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

So far I'm very impressed

I've been training to be an ADI with SmartDriving and & am just starting the part 3 study. Some criticise the "larger schools" and franchises but I have to say to date, I've been very impressed. The online material and access to tools is extremely good and comprehensive. Yes, you need to put in the work but this is a career so you'd expect that. But all the information is there and when you need help, you get it. The face to face training was superb and reinforces everything you've previously learnt online. The support team are very responsive and you feel like they have your back if you have any questions. Add to that the online community, webinars etc. and in my opinion at least, the overall package is a good one.

I'll be honest, I had my doubts at first and it took a few weeks for me to sign up! But I haven't regretted it at all and have thoroughly enjoyed the journey so far. I'm now looking forward to the next phase.

January 22, 2026
Unprompted review
smartdriving.co.uk logo

Reply from smartdriving.co.uk

Hi Neil,

Thank you for your great review and sharing your experience!

I will pass your thanks onto the team and wishing you the best of luck as you start your trainee licence!

Rated 5 out of 5 stars

Great mazerials and support

Good quality practice material and helpful support staff. A trusted partner for this journey

December 24, 2025
Unprompted review
smartdriving.co.uk logo

Reply from smartdriving.co.uk

Thank you David!

I am glad you have found the support staff helpful and good luck with your future journey to becoming a Driving Instructor!

Rated 5 out of 5 stars

Great training

Great training material, help at hand if you need anything.
Lovely and friendly people.
Andy the ADI who I did the 8 hours drive time with was brilliant, really helpful with advice.
Very imformative and enjoyable course work

December 15, 2025
Unprompted review
smartdriving.co.uk logo

Reply from smartdriving.co.uk

Thanks so much for your feedback!

We’re really glad you found the training helpful and enjoyable.

Andy will be happy to hear your kind words.

It’s great to know the team made the experience friendly and easy to get help when needed.

Rated 5 out of 5 stars

When looking at the driving school look no further than SmartDrive.

When looking at the driving school companies and providers to become an ADI driving instructor I undertook to do my usual due diligence. This is why I selected SmartDrive. The package, the price, the agreement going forward and the support package available. I was not disappointed, they have supported me the whole way and are understanding helpful and efficient. I would recommend this course out of the many providers available. But don’t just take my word for it, check them out for yourself !

December 9, 2025
Unprompted review

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