SMARTIQ Reviews 

93
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were let down by their experience overall. Consumers frequently expressed deep frustration over unexpected subscription charges that were automatically applied shortly after they paid a very small initial fee for a brief online assessment. Reviewers explained that the business platform completely lacked transparency regarding recurring monthly payments, leading to unexpected charges without prior warning. However, some people mentioned that they managed to secure full refunds after repeatedly emailing customer support or involving their bank to resolve the troubling payment disputes. Other consumers also noted that persistent communication eventually led to getting their money successfully returned despite experiencing initial difficulties.

What people talk about most

Payment

Customers consistently note negative experiences with payment, expressing deep frustration over unexpected... See more

Price

Users describe negative interactions with price, noting they were charged a small fee of ten pence for a... See more

Subscription

Customers had negative experiences with subscription, reporting that they were trapped into unexpected... See more

Refund

Reviewers highlight ambiguous aspects of refund experiences, noting that while some consumers eventually... See more

Website

People report negative experiences with the website, describing unexpected issues with subscription terms... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Dishonest scam site, tricking you into a subscription with no notification. Have reported, but plse avoid my mistake & don’t be fooled into thinking you’re paying $0.10 for your report & that’s it. 24... See more

Company replied

Rated 1 out of 5 stars

As happened to everyone else here, I thought I was just paying. 10p for results, but by chance I read the PayPal email that evening that said they'd be taking £49.99 the next day and then monthly!... See more

Rated 1 out of 5 stars

exactly the same problem as everyone else, gave me a probably fake iq score after i’d paid £0.10 just to be scammed and have £49.90 taken off of my account, i’m devastated and see no refund or repercu... See more

Rated 1 out of 5 stars

I was lured into a scam. The website advertised an IQ test for 0.10 EUR. After paying, they automatically started a subscription of 50 EUR without my clear consent or transparent information. This is... See more


Company details

Written by the company

SmartIQ is an online platform designed to help people explore and better understand their cognitive abilities. Through a range of interactive assessments—including IQ, personality, career, and mental age tests—SmartIQ provides users with quick, accessible insights into their strengths, thinking patterns, and personal traits.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 month

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1.3

All reviews

(93)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A complete scam

A complete scam. They charge you £0.10p as a little fee for receiving your results, but written in fine print below is that it’s just a free trial and they will charge you £49.90p the next day. I have requested for my money back and they said they will issue a full refund, and I will update this when and if I get the money back.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Fraudsters

Don’t even bother doing there useless iq test, they are scammers u pay 0.10 to see the results then 24h out of nowhere get slammed with a £49 charge without any notice. 0/10 stupid company , absolute frauds

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam as there is nowhere that…

This is a scam as there is nowhere that tells you that you are signing up for a subscription and you are asked to pay £0.10 with no warning that a further £49.90 will be taken from your bank without your permission.

THIS IS A SCAM DO NOT SIGN UP FOR THE TEST

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

An absolutely atrocious company

An absolutely atrocious company. They imply you are making a one off purchase costing only 10 pence to get a one off small product but then they bill you a monthly subscription. I could not see any small print about this and when you try to cancel, they try to rejoin you again where you risk getting charged again. Avoid at all costs or they will have your bank details which they treat as their own personal candy store. Do not use this company they are not up front and I feel are very sneaky about getting your money.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Not even 1 star

Not even 1 star; it’s a zero star website; step kids did 2 IQ test on their website; I paid 2 lots of 10p for their results and then had £99.80 go out my bank the day after, they refunded me £49.90 after 5 days of arguing with them and then when I raised a fraud claim with my bank for the other £49.90, they told my bank I knew what I was signing up for so why give me the £49.90 back then if I knew idiots!

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use them they are massive…

Do not use them they are massive scammers!!!!!
did the 10pence test after I looked everywhere to see if there was a sign up agreement. But I couldn’t find one. Then whow and behold 24 hrs later just like that a payment had gone from my bank account for £29.95 plus 10p. After finding out who it was I messaged them and said I did not sign an agreement and wanted my money back after several emails back and forth from first a Caroline then a Bonnie I managed to get my money back 4 days later, plus saying they had now cancelled my subscription no more charges will be taken. Then a month later the same amount has gone from my account, I have emailed them back and forth again this time the cheek of them saying I can have 50% of my payment back.
Well sorry SmartIQ (NOT!!) this is not happening again this time around though you have breached your word of contract and took money from my account after cancelling yet again!!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! The service was excellent and the product exceeded my expectations.

March 3, 2026
SMARTIQ logo

Reply from SMARTIQ

Thank you for your feedback. We will continue working to improve our services.

Rated 1 out of 5 stars

Thieves able on fraud

You are thieves who act without transparency, failing to mention that 24 hours after payment, the monthly subscription would automatically renew for 50 euros, which I would never have done if I had been properly informed. I took the IQ test last night to see the result. They asked me for 0.10 cents, which I agreed to pay. But now, 24 hours later, I find myself with a 50 cent withdrawal from my account. I sent a complaint email, but they pretend to deny it. If I don't get my money back within 24 hours, like you did, I'll report you to the postal police for fraud.

Update to 13/03
After some emails where I asked for total refund, they agreed for it, now in some days I should have my money back.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Paid 10p for an image to be un blurred now receiving demands for $49/month. RIP off site. Card blocked and reported as fraud to my bank

February 25, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for any inconvenience caused. Please contact our customer support team, and we will assist you promptly.

Rated 1 out of 5 stars

This website is fraudulent

This website is fraudulent. It deceptively charges 10 pence for an IQ test, and once payment details are provided, it begins deducting money from the card without any prior notice or clear authorization.

Please investigate this site and remove it from Google search results to prevent others from being misled.

February 21, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for any inconvenience caused. Please contact our customer support team, and we will assist you promptly.

Rated 1 out of 5 stars

Honestly

Honestly, this is the worst thing that ever happened. I don’t even comprehend how it can say $.10 for a trial then within 24 hours charge you $49.90.

February 20, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for any inconvenience caused. Please contact our customer support team, and we will assist you promptly.

Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM!
I signed up for IQ test after i googled site it stated it was legit , then when it asked for 10p charge stupid me , i should have realised then it was a scam as i had fallen for a Gov one the same ! Since then everything in my life has been hacked , ive been robbed of money too.
I came across your reviews , went back to their site , told them i knew it was a scam that i had reported them to Action Fraud Uk & blocked my card & unsubscribed too & i got email back confirming i had unsubscribed & my 24 hour contract had finished! However i then recieved 2 more emails saying if i want to unsubscribe , so we will see but definately a SCAM - oh just noticed only 2 hours after i did the test it states my 24 hours were up & my pro plan had already started What a joke!!! CARD CANCELLED

February 19, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for any inconvenience caused. Please contact our customer support team, and we will assist you promptly.

Rated 1 out of 5 stars

Absolute con.

Absolute con.
10p for image manipulation then the next day they took £49.90.
My bank is trying to sort it out.
Does anyone have thier address?
If they are in the UK I will definitely be popping round.

February 20, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for your negative experience. Please contact our customer support as soon as possible so we can address and resolve your issue.

Rated 1 out of 5 stars

Scam

Did the 0.10p trial then 24hrs later they charge you for the pro account subscription at an extortionate price of 49.90 with no warning off these changes when you purchase the trial at the advertised offer! Disgusting the transactions are pending I'm hoping they don't take it out I'm talking to my bank now.

February 18, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for any inconvenience caused. Please contact our customer support team, and we will assist you promptly.

Rated 1 out of 5 stars

Scam

Scam, says it’s free and tries to make you pay at the end

February 19, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for your negative experience. Please contact our customer support as soon as possible so we can address and resolve your issue.

Rated 1 out of 5 stars

Dishonest scam site

Dishonest scam site, tricking you into a subscription with no notification. Have reported, but plse avoid my mistake & don’t be fooled into thinking you’re paying $0.10 for your report & that’s it. 24hrs later they’ll charge you $69 & claim you were a PRO subscriber. What a con!!!

February 19, 2026
Unprompted review
SMARTIQ logo

Reply from SMARTIQ

We apologize for any inconvenience caused. Please contact our customer support team, and we will assist you promptly.

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