Smartposti Reviews 

I would rate them 0 if i could. 3 out of 3 parcels from different seller in Germany, Netherllands where not delivered. Everytime they have the right address, phone number, email nonetheless they never call and i receive a message that the parcell is returned to the sender. They work with DHL so if you order from EU with DHL it is a huge risk that these “scammers” will be responsible in Lithuania. It would be nice if the situations could be solved by their customer support but here is another issue - useless again. Thank you for the probably worst delivery services in Lithuania. A post pigeon would probably make it better than you can.

My experience with SmartPosti has been disappointing. They often fail to receive the necessary recipient information from other couriers, causing shipments to get stuck at their sorting centers. Customers then have to call and provide the missing information themselves. Even after being promised that the shipment will be prioritized and delivered on a specific day, those promises are not kept. The communication and reliability need significant improvement.

This company delivers parcels wherever they feel like, instead of to the parcel locker you selected when placing your order. If you run into any issues, it’s either impossible to reach customer support, or they simply don’t follow through on what they promise.

They managed to deliver the same parcel to the wrong area of the city twice. After the first time, I was assured the issue would be resolved and the parcel would be delivered to the locker I had originally chosen, but nothing changed.

Terrible customer service and a terrible company.

Very bad service you order the package in your address they are putting your package in random places in the city to pick up yourself. When you call customer service they will promise to deliver the package in your address unfortunately never happened…. Never saw a service like that in my life 0 stars.

I am very disappointed with Smartpost services in Lithuania. The parcel was redirected to a completely unrelated address in another city, even though the delivery address was provided correctly. After contacting customer service several times, I was repeatedly promised that the parcel would be delivered the same day, but these promises were never fulfilled. Instead of clear information, I received constantly changing timelines and empty assurances. This kind of customer service causes great frustration and a lack of trust. I definitely do not recommend it.

The parcel from Poland arrived in Lithuania faster than SmartPosti can deliver it in Vilnius, even though it arrived at the Vilnius distribution center.

I have been waiting for my package 2weeks i got nothing we call and they say there full but i know that bullshit because its been 2weeks now they say its gonna come Monday its and it didn't so 4days they said the same bur i didn't get it really bad company i will never use it again

Sent to a different terminal 66km away.
I couldn't receive the package at first because the sender didn't provide my phone number. Sure, no problem, called the customer service and we agreed on sending my package to the nearest terminal near my address which is in center of Vilnius. Next day I get a notification that my package was sent to Eišiškės. Are you serious?! And to top it off its Saturday, I cannot call the customer service due to their limited work times and those are live animals that been in shipping for over a week!

I was supposed to pick up my shipment from a locker in Vilnius. When I tried to use the pin code they shared(by the way, they have the worst lockers), it didn't work. I contacted customer service, and they stated that I already received the package. I stated that I didn't take it and asked how someone else could take my package from my locker. They couldn't provide an answer and stated that I should contact the sender. They are the absolute worst cargo company in Lithuania. Their customer service is shit. Their lockers are shit. Their timing is shit. Not a single positive thing about them. I guess international delivery companies choose to work with them because they are cheap, but it's a horrible mistake. Companies like this should not exist. I haven't heard anyone talking positively about them. I believe avoiding paying taxes is the only thing that keeps this company running. Pathetic.

The worst delivery company ever. No action for 5 days. When started querying it, the note was updated onna tracking system that they attempted to deliver the parcel, but nobody was home. An absolute lie..

The worst delivery service I’ve ever dealt with. Nothing ever arrives on time, delays happen constantly, and they always come up with random excuses claiming they attempted delivery when they clearly didn’t.

Don’t use this pathetic excuse for a delivery service.

There’s a 1 in 3 chance your package will get lost and 1 in 1 chance your delivery is delayed its saver and faster to just send it with a carrier pigeon 👍

I would like to say that I am very disappointed with the work of SmartPosti, as my shipment from Poland was handled by DHL eCommerce, who then handed it over to SmartPosti. However, I did not receive any information about the status of my parcel.

I called SmartPosti directly, but they told me they did not have any shipment and redirected me elsewhere. I kept trying to find out who DHL eCommerce cooperates with, and everywhere I found information that it is SmartPosti.

After sending three more emails to SmartPosti, I finally received an SMS from SmartPosti reminding me that my parcel was in a parcel locker. They then claimed that I had received this information from DHL eCommerce.

Thank you — after a week of searching for my parcel, I finally found it, and certainly not thanks to them. I hope I will not have to deal with them again. :(

They don't bother to contact you to let you know that the parcel is in the terminal. Instead, it is just kept there before being returned to the sender. They don't care how inconvenient or expensive their negligence is to you.

I do not recommend this company’s services. Four out of five parcels are not delivered to the nearest or selected parcel locker, but instead are taken to a locker located many kilometers away, on the other side of the city — and this happens consistently. I do not understand the logic behind their delivery process.

One of the worst shipping method you can use

Absolutely does not solve problems; the call center service is terrible. When requested to change the parcel locker, they refuse to do so. They focus not on the end recipient, but on their own rules. When asked to extend the locker holding period, they did not send any message about how long the parcel would be kept. In the end, according to their “rules,” my parcel was returned to the sender, causing additional problems for both the sender and me. The worst service ever! I do not recommend them!!

I order packages online regularly, and this has been my worst courier experience so far. My shipment from Germany to Latvia has been “lost” for over 10 days, and customer service has been unable to locate it or provide any clear update on when (or if) it will arrive.
Despite repeatedly requesting additional private information “to investigate,” no actual help or resolution followed. Communication has been slow, vague, and ineffective. I am still waiting, with no answers and no accountability.
Very disappointing service — I would not recommend this courier to anyone.

Shipment from Germany, original carrier DHL.
The courier not only did not call the contact phone number or send an SMS (as couriers from other companies do – this is standard practice), he never showed up at all!
Yet he marked that the delivery failed because “the recipient could not be reached”. I checked my video camera recordings – the courier never came. This happened two days in a row. I was at home all day. I live in a large city, on one of the main thoroughfares.
I filled in their redelivery form, sent two emails and also wrote via the contact form. No reaction.
Such a careless attitude to customers is a disgrace to the company’s partners and also seriously damages Lithuania’s reputation. In my case I had no other choice (the sender stated that the parcel would be delivered to my home and handed it over to DHL). If you can, avoid this company by a wide margin – any other logistics company will be a better choice.