Smart Hospitality Supplies Reviews 

The service from Smart Hospitality Supplies was good when we placed our order for bonded leather key fobs featuring our hotel logo and room numbers in gold foil. Unfortunately, just one year later, the gold foil is rubbing off to the point that we can no longer read the room numbers.

We contacted them to ask whether the foil could be reapplied, even offering to pay, but they were unwilling to help or offer a solution. Their explanation was: “These units are handled regularly so again, it is simply down to wear and tear.” We appreciate that hotel key fobs are handled regularly, but we expected a product designed for this purpose to last longer than a year.

Our order cost £911.11 including VAT, which is a significant amount for a small family business. We believed we were investing in a superior product. Replacing key fobs annually simply isn’t affordable for us.

We had also planned to order new leather menu covers again with our logo on, but this experience has left us concerned about how well those would last. A disappointing experience after a positive start, particularly given that we were willing to pay for a repair.

Keely was hugely helpful and very informed on the products available. She walked me through the options, supplied me samples and most importantly gave me confidence in knowing what my options were and how I could achieve the outcome I was after. Brilliant service and so refreshing to be able to speak to someone in this day and age – and so nice to deal with. Thank you Keely.

Dreadful Service. As a food manufacturing company, I need my sanitisers fairly quickly. I placed an order for some Suma Bac D10 on 13th October. On the 19th October I still hadn't received it so I rang them again. I was then told that the delivery date for the product was not going to be until 9th November! What planet do these people live on? I have cancelled the order and asked for a refund. If it isnt processed fairly quickly I will be taking this up with Trading Standards!

We have worked with Smart Hospitality on numerous occasions and cannot praise their professionalism and customer service highly enough.

Phil is always happy to offer helpful suggestions and guidance, ensuring we find the perfect bespoke menu covers to suit our restaurants. The team took the time to understand exactly what we were looking for and delivered a high-quality, professional product that looks fantastic.

We have complete confidence in Smart Hospitality and know that our orders will always be produced to a very high standard and delivered on time. We would highly recommend them to anyone looking for bespoke menu covers and a reliable, professional service.

We had a fantastic experience working with Keely and the team from start to finish. Keely was friendly, attentive, and incredibly helpful throughout the entire process. From the first enquiry, to creating a sample and the final order, every step was straightforward and stress-free.

Communication was excellent, and we were kept updated on our order every step of the way, which gave us complete confidence that everything was progressing smoothly.

The quality of the house books (menu covers) exceeded our expectations. They are beautifully made, durable, and have a premium feel that perfectly suits our properties. We are absolutely delighted with the finished product and have received great feedback from our team.

This definitely won't be our last order with them!

We couldn’t be happier with the menu covers produced for our restaurant. The quality of the finished product is exceptional, beautifully made, with an incredible level of detail and craftsmanship that has really brought the designs to life. They feel every bit as premium as we had hoped and are the perfect finishing touch to our new restaurant.

The support throughout the entire process has also been outstanding. From the initial conversations and extensive sampling through to material choices, finishes, production and final delivery, Keely and the team have been incredibly patient, responsive and supportive at every stage.

With a project of this scale, there were inevitably lots of details to work through and changes along the way, but nothing ever felt like too much trouble. The ongoing communication, advice and willingness to help us find the right solution made such a difference and gave us complete confidence throughout production.

The final menu covers are absolutely beautiful and the quality speaks for itself. A huge thank you to the whole team for the craftsmanship, care and exceptional service that went into producing them. We’re incredibly pleased with the result and look forward to working together again on future projects.

We ordered menu covers from the lovely Keely and she was so helpful. The customer service was prompt and friendly and we were kept well informed about time frames. The quality and colour of the product is perfect and its really upgraded the restaurants look. Thank you Keely and the bizz!

The team are always great in creating me great menus for my clients.

Just took delivery of some new key fobs for out hotel, The team managed to rush the items through extra quickly for me.

Phil was really helpful in helping me create the perfect menu covers for my venue. We got a number of swatches sent out which was really useful to see which material was going to match our venue colour scheme closest. I am really happy with the final product that arrived.

First time using this company. Firstly everything was great and I paid £1600 for menus and they sped everything up to help me, which was lovely. Then the delivery came and all printed incorrectly, so the menus were not ready for my opening. Which cost us a lot of money to get in a temporary ordering systems and menus. Then they guaranteed Wednesday before service the following week. Menus didn't turn up and I Didn't even get a call or email. I had to chase. Been given multiple apologies, but simply zero re-imbursement, even though its cost my company thousands of £'s in temporary solutions due to their mistakes. Which is a shame as we put lots of effort into our opening and too not have drinks menus for the first two weeks and its cost us double the amount we allocated to spend.

I’m having a very disappointing experience. Smart Hospitality have really stuffed up my order. Not only have they sent an incomplete order but they have also sent me several items that I did not order. For example. They sent 6 margarita glasses that I did not order. The packing was so poorly done 2 of those glasses broke in transit showering broken glass all over the rest of my order.

Now they want me to safely repackage the order and send back the incorrect items. I've no idea when Parcel Force will collect the package. Sometime tomorrow is the guidance they gave.

I’ve called and emailed several times to resolve the issues. They have promised to call me back but have not done so with a final resolution. I’m in limbo if parcel force are coming tomorrow.

They are putting all the effort on the customer to resolve their mistakes. All for the sake of broken margarita glasses and a few quids worth of cutlery.

Update 31/08/2025
A courier came to collect the incorrectly supplied items and dropped off a package that I hoped to be the missing items from my original order. NOPE.

They got it wrong again.

How do you rely on an organization that struggles to fulfil a simple order of cutlery.

I've downgraded my review to 1 star.

Update 8th August 2025

Upgrading review to 3 stars.

Thank you Phil for taking control of my situation and for ensuring all my items were delivered on time for my event.

It is testament to your focus on your organization's customers that you have gone the extra mile to take ownership of my problems. You worked out a solution and enabled me to get what I needed on time.

Thank you

I have used these guys for many years. Unfortunately my latest order from start to finish was disappointing from a customer service point of view.
Errors in printing (not completely their fault) but mostly very poor communication and many many missed delivery windows. The end product was good but they have definitely slipped back when it comes to customer service. It is a shame.

Contacted SHS for some bespoke table numbers. Huw Butterill was really helpful and speedily responded to my questions, sending me advice and artwork before I placed my order. Goods received within 2 working days. Thank you.

Prompt, reliable service and great products. A simple, easy transaction.

So refreshing to deal with Matt who was our contact throughout the whole order process. Matt provided fantastic service and was very quick to respond to emails. Our order turned up exactly when he promised and I wouldn’t hesitate to order from this company again.

Incredible service, love the products !

Great fast service and quick turn around, very happy.

Hi,
I had a issue with my order, but I send a email and they provide ASAP to send me the right order.
If at the beginning I was disappointed now I'm completely satisfy.

always arrive quick, brilliant product, used this company a lot of times and dont let us down, keep up the good work guys