⭐️⭐️⭐️⭐️⭐️ I initially had some difficulties with my return, as my order was still showing as “in transit” even though I had already received it, and the return process was not available on... See more
Company replied
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I bought two hoodies that looked just like the pictures showed. They feel like high quality. Thicker but breathable. I got alot of email updates and the package was in good condition upon arrival. Ver... See more
Company replied
First time ordering from Smilodox! Our son is very satisfied with his top, shorts & especially the jacket. Good quality, fashionable & fast delivery! Excellent service!
Company replied
i had a problem with my order, customer service contact me and helped very quick, it was unexpected. thx smilodox
Company replied
Company details
Written by the company
Alles für Sport- und Freizeitbegeisterte. Hoodies, T-Shirts, Tanktops, Trainings- und Laufhosen, Boxershorts, Mützen, Handschuhe, Taschen, etc. Smilodox ist ein junges, inhabergeführtes Sport und Freizeitartikellabel aus Hamburg. Unser Ziel ist es, ...
Contact info
Max-Brauer-Allee 48, 22765, Hamburg, Germany
- 040 88167933
- support@smilodox.com
- www.smilodox.com
4.6
Excellent
12K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very good quality and excellent Customer service 😍😍😍
⭐️⭐️⭐️⭐️⭐️
I initially had some difficulties with my return, as my order was still showing as “in transit” even though I had already received it, and the return process was not available on the website.
However, after contacting customer service and sharing my experience on Trustpilot, they responded quickly and kindly. They provided me with a free DHL return solution and were very helpful in resolving the issue. A special thank you to Marie for taking the time to help me! 💛
As for the products themselves, I’m honestly impressed by the quality. The quality, fit and feel of the activewear are incredible. Personally, I find the quality even better than Alo and DFYNE, which is saying a lot! 😍
I’m really happy with my purchase and with the way customer service her name Marie !! handled my situation. Thank you Smilodox! 💛
I’ll definitely be ordering again!
September 14, 2026
Unprompted review
Reply from Smilodox
Thank you for your honest feedback.
We’re glad to hear that you’re satisfied with the quality of our products. At the same time, we’re very sorry that you experienced difficulties with the return process and the language on our website and app. We understand how frustrating this can be, especially when you’re ordering from France.
We have already sent you an email regarding your concerns so that we can look into your specific case and find a suitable solution.
Kind regards,
Smilodox-Team
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i had a problem with my order
i had a problem with my order, customer service contact me and helped very quick, it was unexpected. thx smilodox
July 17, 2026
Unprompted review
Reply from Smilodox
Thank you so much for your kind feedback! 🫶🏼
We're very happy to hear that our customer service was able to help you quickly and resolve your issue. Providing fast and reliable support is very important to us.
Thank you for your trust and for choosing Smilodox!
Best regards,
Your Smilodox Team
Awesome Products & Service
First time ordering from Smilodox! Our son is very satisfied with his top, shorts & especially the jacket. Good quality, fashionable & fast delivery! Excellent service!
June 19, 2026
Unprompted review
Reply from Smilodox
Thank you for your wonderful feedback! 😊
We are delighted to hear that your first experience with Smilodox was such a positive one and that your son is so happy with his top, shorts, and especially the jacket.
It's great to know that the quality, style, fast delivery, and service met your expectations. Thank you for your trust and support!
Best regards,
Your Smilodox Team
Happy customer :)
I bought two hoodies that looked just like the pictures showed. They feel like high quality. Thicker but breathable. I got alot of email updates and the package was in good condition upon arrival. Very happy with the service and items :) Delivery was about a week long to Belgium.
April 2, 2025
Reply from Smilodox
Hey,
thank you so much for your detailed feedback! We’re thrilled to hear that you’re happy with the quality of the hoodies and that the delivery to Belgium went smoothly. It means a lot to us that our service and updates met your expectations. 😊
Best regards,
Your Smilodox Team
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Bad Service
Bad Service. No answer, waiting for my reimbursement since 8 weeks.
No Mail, No Call, Feels like scam.
February 12, 2024
Unprompted review
Do not recommend.
Do not recommend.
I ordered on the 27th November and i am yet to receive it, which is fine considering the time of year, however there is absolutely no communication from smilodox and they state 4-6 days for dispatch (or did when i ordered).
Hope if/when the order does arrive it was worth the wait.
November 27, 2023
Unprompted review
Reply from Smilodox
Hallo Andreas,
vielen Dank für Deine Bewertung!
Die Kundenzufriedenheit steht bei uns an oberster Stelle und wir möchten natürlich, dass Du mit Deinem Produkt glücklich bist 🙂
Bitte schreibe mir eine Mail an sc@smilodox.com, damit ich Dein Anliegen umgehend bearbeiten und das Problem lösen kann.
Ich freue mich von Dir zu hören und wünsche Dir einen fantastischen Tag 💪🏼
Viele Grüße
Saskia von Smilodox
Ales in allem ok.
February 1, 2023
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Tip top 👍🏻✌🏻
January 20, 2023
Team Smilodox!
January 3, 2023
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I received it in time very good quality
December 14, 2022
Alles Super klasse toll
December 11, 2022
I love the zip hoodie and leggings!
December 6, 2022
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Everything I ordered has got excellent…
Everything I ordered has got excellent quality.
November 28, 2022
Top quali super Angebote 👌🏽
September 27, 2022
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