Smith & Hunter Reviews 

I had a very unique problem with my Volvo xc40 .
A problem that was solved with a calculated precision repair.

Easy booking for next day MOT. It was carried out very quickly and reasonably priced for a central London Kensington location. Unlike previous reviewers I had a very pleasant and efficient experience.

Took my car in for an MOT. I explicitly asked them to only do work 100% necessary to pass the MOT. They agreed. They failed me on the MOT and told me the work which needed to be done, which came in at over £1,400, and which included new suspension arms. I agreed and went ahead with the work. When I picked the car up there was an issue with the suspension, which wasn't pre-existing (the car was not raising and lowering as it should). I took the car straight back and it was working when I collected it the following day. I was a bit concerned as they were shutting for lockdown and I wouldn't be able to take it back if there was a further problem. They assured me it was absolutely fine and handed me the MOT Pass Certificate (but only after I had asked for it three times, which struck me as odd). On the third occasion that I used the car after collecting it, it broke down. It was towed to the dealer (Land Rover), who said they could see someone had changed the suspension arms and had caused a lot of damage to the hubs. I later discovered the suspension arms didn't even need to be changed to pass the MOT. I challenged Smith & Hunter about this. They denied the damage to the hubs. They also said they had told me the suspension arms were not necessary for passing the MOT, which is categorically untrue. In relation to the car breaking down, they wrote an email to me saying they advised me when I picked the car up about their recommendations and suggested I bring it back asap - also completely untrue. They went on to say, "The car was then driven by you after this even after suggesting it might damage other components." Another fabrication - as mentioned earlier, they assured me not to worry, the car was totally fine. It begs the question: If, as they claim they told me, the car should be brought back to them asap as driving it would damage other components, why did they pass it on the MOT? They are unable to give me an answer to this question (or have declined to do so). I don't like to give a 1 star review - one can usually find at least one redeeming quality - but regrettably not with this company. I would give zero stars if I could. They have mislead and changed their story. Truly shocking.

Whilst getting my car MOT at Smith and Hunter, the garage crashed my car into the back of another car, and didn’t report it to me, as my car didn’t have any noticeable damage. The first I heard about it was when my insurance company called me saying I have been involved in an accident and a third party was claiming against me. When challenged the owner was very rude and confrontational. And absolutely awful and on trustworthy business. Do not use.