Shopjoe Reviews 

I loved the powered snow shovel. It lasted one season. However when I tried 3-5 times (call & email) to determine the status of my warranty claim. No response. I tried again and after 11 minutes a service specialist's answered. Once I was connected she was very helpful courteous and informative. She explained the process of the return and what I should expect in the process. She was perfect.

The pressure washer I bought broke and couldn't be fixed and I called their customer service number and they were professional very quick at giving me my 2-year warranty and sending me a new machine with no charge. That was very refreshing. Great service.

I ordered a power washer on July 3rd, 2026. They took the $91.69 out of my AMX account. They cancelled the order and kept the money. They tell me it is refunded, but there is no evidence of that in months of AMX statements.

I ordered a new Aqua Joe oscillating sprinkler and was sent a USED product. It wouldn't oscillate at all and even the product sticker on the bottom of the sprinkler was half worn off. I have now been on hold to talk to a customer support representative for 22 minutes and just received a message that no one was available to take my call and to call back later. Luckily I bought it through Home Depot. I will return it to them and get a refund. Good luck using their customer service.

We initially had a frustrating experience with customer service after the stem/neck on our Jetson e-bike cracked. Communication was difficult, and it took several emails and phone calls to get the issue addressed. We were initially told a replacement part wasn’t available, so we weren’t sure what the outcome would be.

Thankfully, Truride eventually stepped in and made things right by sending us a replacement bike at no cost. We truly appreciate them taking the extra step to resolve the situation.

While the process could have been smoother, we’re grateful they ultimately stood behind their product and made sure we were taken care of. Thank you for making things right!

I have an issue with the batteries that doesn't charge. The online chat help was amazing. Michael & Joanna both helped me resolved and replaced my dead batteries without any issues. Fast, quick & efficient service. They managed to retrieve my warranty info easily. Can't wait for the new batteries to arrive and get ready for winter. Thank You!!!

Well since no one ever called me back I would say it sucked. I was inquiring about my extended warranty. As I read it now, it doesn't look like it is in effect. When I bought it, I thought I was buying more than 1 extra year of service. If I knew it was 1 year I wouldn't have wasted my money on the extended warranty.

While I appreciate the 15% discount on a purchase I was hoping the part needed for my electric pruning saw would be available. Sadly it isn't.

I have a warranty issue with my sun joe lawn dethatcher ticket no. 889509. I placed a warranty claim with your ai sent all the pictures ai wanted said in 72 hours i would be contacted with results. No contact. I tried customer service 3 times after 10 min. On music voice said customer service unavailable call back later. I’m going to contact home depot where i bought your product and ask them to remove your products you cannot run a business where you never get a service rep.

I’m extremely happy with my Sun Joe pressure washer! It works great, delivers excellent performance, and makes cleaning so much easier and more efficient. The quality and value are impressive, and I’m very satisfied with the purchase.

What truly made the experience exceptional, though, was the outstanding customer service. The team was incredibly helpful, professional, responsive, and genuinely committed to making sure everything was taken care of. It’s refreshing to deal with a company that stands behind its products and truly values its customers.

Excellent product, exceptional customer support, and an overall fantastic experience. I highly recommend Sun Joe to anyone looking for a reliable pressure washer and a company that genuinely cares about its customers. Keep up the great work!

you are doing your customers a disservice service by not sharing your product liability insurance. This causes us to stop all service of your customers bikes. What I find most interesting is that Devon claims you have this insurance but refuses to share with us.

My issue with Sunjoe is not with the customer service team but how difficult it is to contact them. I recently purchased one of their mini chainsaws. After a few uses the oil tank cap cracked and the chain oil started leaking. My first attempt to contact them ended after about an hour on hold. The next day I attempted again and placed on hold again, frustrated I just started pressing numbers on my phone and finally reached a person. All said, once I finally spoke to a CS rep they were very helpful and resolved my issue quickly. They impressed me by sending a replacement for the whole unit.

Excellent product and customer service. The initial unit I ordered had a defective part. When I contacted service, the issue was resolved quickly and a new unit was sent to me. I highly recommend this company

My first power washer stopped working and I'd only had it since July 2026. IMMEDIATELY contacted customer service and was on hold FOREVER. Called again and requested call back. Never got one. Called again and on hold for 27 minutes. Called again and requested callback. Never got one. Tried to get help from Amazon because I purchased through them. Redirected to contact seller. Got generic response and told to guess what?
Call the number I had already been calling. I actually contemplated giving up BUT $200 is $200! I finally got ahold of a real live human(the AI crap assistant was ZERO help) and was told I was beyond the 35 day refund/return window! Asked to speak with a manager. The manager told me I had to call the manufacturer. I told her I already tried that a million times. But $200 is $200 so I called AGAIN. This time I sat on hold for 15 minutes and finally Michael picked up my call. Another 15 minutes later I heard the glorious news I would finally be getting a replacement. Guess what? Replacement arrived and when I went to use it today(11/4/2026)water began gushing out of the bottom of the unit. I just want to SCREAM!

I was looking for a replacement battery and was online and could only find the charger, not the battery, so I inquired through an email from previous correspondence and I got no reply TWICE! The only reason they’re getting two stars is because of my previous contact with them which was good & was resolved.

Was very surprised on the ease of replacing my defective product. New log splitter works amazingly.

Petty was polite and supportive who handled warranty claim efficiently and provided helpful assistance. I received the replacement bike in two days from the time I started to contact Jetson.

Great response from customer service team when I had a problem, they were eager to send replacement product and make it right.

Thanks Aquajoe team!

Customer service rep took care of all my needs! Great experience

It came broken one of the tabs that holds the tube on is gone.problem is in packing