socialretrieving.com Reviews 

The locked profile returned after several rounds of form submissions and identity checks. Guidance stayed consistent across each stage. Platform responses eventually aligned. One intermediate step required a second document upload that extended the total recovery time by a couple of days.

Polled recovery options after a business Instagram account was restricted. Team listed the usual appeal path and required details. Updates came every few days. Access returned after the second review. Tone stayed measured throughout.

Watched a business Instagram account get restricted and asked for recovery help. Team listed the usual appeal path and required details. Updates came every few days. Access returned after the second review. Tone stayed measured and did not promise a fast turnaround.

Had an Instagram account restricted and reached out for recovery help. Team explained the usual steps and what information they needed. Process took longer than the initial estimate but they kept me updated. Account came back eventually after a few rounds of review. Communication stayed professional throughout.

Instagram locked without warning. Submitted the form and followed their steps. Account returned after several days. Messages stayed consistent. First reply was a bit slow.

Recovery process took some time, but they kept working on the case and provided updates along the way. I also appreciated that they were upfront that Meta makes the final decisions and that there are no gurantees with these types of cases.

I paid Social Retrieving $450 for Instagram account recovery. I want to be clear: I understood recovery was not guaranteed. My refund request is not simply because my account wasn’t recovered. My concerns are about the service itself.

Before purchasing, I specifically asked about credentials and was told, “We do not ask for your password, 2FA codes, or any other sensitive login credentials.” This was important to my decision to purchase. Their website also currently states, “We do not ask for your password.”

After I paid, however, my account associate asked, “Alright, may I log in to your Facebook account?” I agreed because I had already hired the company to assist with my recovery and provided my login information.

Shortly afterward, I received an unexpected calendar invitation. My associate told me to delete it and said a former employee had “attempted to hijack our system.” James later told me the invitation and follow-up email had been “sent in error” and that there was no indication my information was compromised. I cannot independently determine what occurred and am not alleging their system was compromised, but the differing explanations concerned me after providing account access.

More troublingly, my associate later asked about an old deactivated Facebook profile. I told him, “The other one got deactivated by Facebook a long time ago. It’s not relevant.” His next response was, “Okay i reactivated through your account.” I had not requested or authorized this. I had provided access to assist with my Instagram recovery, not to make unrelated changes to my Facebook account.

I also discovered unfamiliar searches in my Facebook history that I did not perform or authorize. Social Retrieving was the only other party I had given access to the account during this period. I cannot prove who performed them and am not claiming as fact that Social Retrieving did, but I found the activity concerning.

Communication was another major issue. Their website advertises a dedicated specialist available “24/7,” “regular updates and guidance,” and says customers will “always know exactly where your recovery stands.” That was not my experience. I repeatedly had to initiate follow-ups, sometimes waited days for responses, and sent multiple follow-ups for basic updates. To be fair, James later acknowledged that communication was something the company could improve.

I was also never given a meaningful explanation or documentation showing what specific recovery work was performed. I received general updates that the matter was with Meta or being reviewed, but no specific actions, submissions, Meta correspondence, case number, or other documentation that allowed me to verify the work.

Their website currently states that they provide a “documented process, written communication, case updates, and a work file that can demonstrate the actions taken during the recovery process.”

When I requested a full refund because of my overall experience, James declined but specifically referenced a work file documenting the work on my case. I immediately asked him to provide that file and any documentation they could release.

I then allowed two full business days plus the intervening weekend before posting this review. As of writing, I have received no response to that request and the work file has not been provided.

I am not claiming no work was performed behind the scenes—I cannot independently know that. That’s precisely my concern. After paying $450, I still cannot verify what specific recovery actions were performed, and when I requested the documentation the company itself referenced, it was not provided.

My refund request is based on the overall service: the difference between what I was told about credentials and what occurred after purchase; an account change made without my permission; concerning Facebook activity I cannot attribute; communication that did not match the advertised service; lack of transparency about the recovery work; and failure to provide the referenced work file when requested.

I have retained the written correspondence supporting the factual statements above.

Based on my experience, I would not recommend Social Retrieving.

poor help at every corner always had to follow up for updates waited months sometimes when i would get an update they clearly knew nothing about it wich told me that they clearly had no (back end access) or retrieval strategies. would not reccoment