SoCoo'c Reviews 

We really felt at the Domerat, Montlucon store that they thought we could not afford their kitchens. NOT TRUE.
We have to thank them for suggesting we use a nearby kitchen supplier who were very customer friendly, understood our reqirements and with whom we have placed an order.

So far, we've only started the ordering process of our kitchen but we're thoroughly impressed by the service rendered by one Miss Chanel! She has been very accommodating to our needs and helped give a beautiful form to our vague ideas. Not only was she pleasant to work with on the kitchen planning, she was transparent and helpful as well when it came to the financial aspect of the project. I will update the rating to 5-star once everything has been delivered and installed, but the 4 stars are all for the nice lady! Merci beaucoup aussi pour avoir fait l'effort de parler anglais pour me permettre de tout comprendre!

The Sales coordinator informed the wrong contact information the transporter thus delivery date was cancelled. Consequence would have been a 6 week delay, and Socooc Toulouse Portet showed no willingness or capability to resolve despite still having almost a week to find a solution. Took matter in my own hands and at a significant cost (zero reimbursement) and stress level was able to transport the goods out from the third party warehouse. The cost/quality of the kitchen as such is ok. Avoid Socooc Toulouse Portet and their scandalous service level.

Hi,

I thought I would write this review in English in order to increase the reach of our comments in relation to our experience with SoCoo'c as it made us both VERY angry, my husband and I.

The level of real customer care can be easily checked by all of you guys if you see that the response we get from SoCoo'c to this message here is one of their cut and paste robotic answer (as we have already contacted customer service with photos...to no avail). There was no proper attempt to resolve our issue and it has left me very upset, especially as we waited for 6 months to have our kitchen installed.

We will split our assessment in 3 parts:
1) the quality of furniture, produced in the Savoie region by the manufacturing company Fournier and with which we are rather pleased. That’s why we put 2 stars //
2) the design of the kitchen with discussion over the type of kitchen appliances that would match the furniture we were ordering. This took us two visits to the SoCoo’c store (Paris Sebastopol) and I am sorry to say, but the guy screwed up as he did not order the proper door and equipment to adapt to the dishwasher we were buying, and this, in spite of the time we spent with him letting him know exactly what we would be buying as a dishwasher. Also correspondences between first and second appointments in the store became very difficult, as the guy disappeared for a while - not sure what happened there, but for sure it was difficult to get hold of a response once we had paid the first instalment…//
3) the mounting of the kitchen was the cherry on the cake and what caused us the most distress as I failed to notice on the spot that the sink that the builders installed was BROKEN. Indeed the team was very friendly and they seemed to be doing a good job. As soon as I saw it (we had not even moved to that place yet) I reported it to the team in the store, but they could NOT CARE LESS as I had signed the document saying that all was OK with the kitchen, meaning that if you fall on the same DISHONEST team of builders employed by SoCoo’c and if you are not careful enough to triple check things, well tough luck if you don’t look carefully at stuff as they will f… you badly//

After 6 months of waiting you would think you deserve to have a kitchen that you feel pleased with, but this was NOT our case, not only in effect, but also in view of the obnoxious behaviour of the manager of the store that made no effort to resolve the issue with the sink.

I hope that this will be helpful to you when you think about using their services.

AVOID AVOID AVOID!!!! THEY ARE NOTHING BUT SCAMMERS!!! Not only do they not send your order. They’ll say they’re sending it but then don’t, they then said it was sent back. They then say they’ll refund you but don’t AVOID THEY ARE NOTHING BUT A JOKE!!!